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Lancaster Dodge Ram FIAT
Lancaster, PA
216 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 216 reviews
Verified Customer
Helpful May 15, 2023
The management here really tries, I can see that, but overall it wasn't a great experience. There were a lot of delays, my vehicle was returned to me muddy with some slight body damage and 2 tires were p overall it wasn't a great experience. There were a lot of delays, my vehicle was returned to me muddy with some slight body damage and 2 tires were put on incorrectly. More
by HANCOCK.KAE
Employees Worked With
May 13, 2023
Great people to deal with, can say this was the easiest vehicle we have ever purchased. All the paperwork was ready to process and we had no hidden fees at the end. I have already recommend the team to a vehicle we have ever purchased. All the paperwork was ready to process and we had no hidden fees at the end. I have already recommend the team to a friend and will again. Rafael was great to work with! More
by rblack213
May 12, 2023
Terri, Kristie & Dennis in the service department are AWESOME people that go above & beyond for their customers!! Their service is excellent!!! AWESOME people that go above & beyond for their customers!! Their service is excellent!!! More
by tbaskets4u
Employees Worked With
May 12, 2023
Lancaster Dodge has been servicing my jeep for many years. They are always honest and fair. I wouldn’t go anywhere else. years. They are always honest and fair. I wouldn’t go anywhere else. More
by Jen
May 12, 2023
Dennis and the parts dept was great 👍 my dodge ram 2500 runs great!!!I will yell my friends runs great!!!I will yell my friends More
by Gloverlktb
Employees Worked With
June 18, 2019
WARNING! WARNING, went to Lancaster Dodge to trade in my existing vehicle and purchase a used vehicle from them. Arrived at the dealership and sat down with th WARNING, went to Lancaster Dodge to trade in my existing vehicle and purchase a used vehicle from them. Arrived at the dealership and sat down with the salesman negotiating a price for the car and a term for the loan. At which point the salesman did a quick calculation and said that I would be $20-$25 over my budget depending on my credit. I explained to him that I needed to meet my budget target so off he went and checked with several lenders. Upon returning he stated that he got me a deal at one dollar below my stated budget, all great, at least I thought! At this point it was getting late and I was an hour and a half away from home and foolishly flew through the paperwork presented to me after all I have negotiated the price of the car and had worked with the lenders for my monthly payments. Upon getting home in reviewing the paperwork, something I should have done prior to signing it! I discovered that I did in fact have good credit and they had been able to raise the price of the car by several thousand dollars and still stay within my budget of course not revealing this fact to me. Since we had negotiated a price for the car and they had raised it without telling me I’m going to call this deceptive and dishonest and I recommend you stay as far away from these guys as possible. More
by ghb
Employees Worked With
Forgot his name
February 25, 2018
No Surprises!! I'm a baby boomer who has purchased 17 new or certified vehicles from many dealers over the years. So I'm pretty attuned to the drill. Never have I de I'm a baby boomer who has purchased 17 new or certified vehicles from many dealers over the years. So I'm pretty attuned to the drill. Never have I dealt with a more professional and knowledgeable salesperson than John Hatzis. He even returns calls. I had a unique interstate purchase and trade-in transaction. I couldn't imagine it going any smoother with absolutely no surprises. A shout out to Dave Stoltzfus is also warranted along with kudos to the Lancaster Dodge operation. More
by Charlie
Employees Worked With
John Hatzis, Dave Stoltzfus
