Dennis Garlinger

Picked up my new charger (love the car) the plastic protecting the dashboard gages was smudged on the inside. Should not have been delivered that way in my opinion. So I called service could not get a protecting the dashboard gages was smudged on the inside. Should not have been delivered that way in my opinion. So I called service could not get a return call so talked to my sales rep and he finally got the service manager to call back. Explained what happened sent pics and he ordered new cluster cover. That work was done last Saturday 4/27 The new cluster is fixed and looks great. That night I realized one of my AC/Heat vents was floating and unattached. It was apparent that when fixing the cluster they forgot to re-attach the vent. I called to let the Denis the service manager on Monday morning was told he would be in around 10:40a heard nothing so called back at 2p was put through to voice mail didn’t hear anything back. Called back about 3:40 was put through to his voice mail. Did not leave another message. The reason I called was that I was going to be in the Lancaster area on Wed 5/1 but could switch to 5/2. Never heard anything. I finally called my salesman Rafael explained the situation and what happened (I appreciated his listening to me) he said he could try to get me an appointment but decided I would try to have it fixed locally here in Allentown. When I purchased my car I didn’t realize that my inspection stickers were 7 months old. I brought this to denis attention when I was there he said because I picked up the car already nothing he could do! He said if I noticed before they could have fixed it. When I first purchased the car I was eager to find out about tire rotation and anything else he could tell me about the car this being my first dodge and it being a 6.4 liter engine. I got the info on the tires and little else. I really got the sense I was a bother. This is not easy for me to write I have bought many many cars in my life and never had an issue with a service area. I’m not looking to cause trouble for anyone but I feel the situation will not improve unless I speak up. More

by hdhnttr Verified Customer Verified Customer

Helpful 0

Report | Print

Great service friendly fast got what I needed I think got fixed and I hope it stays that way fixed and I hope it stays that way More

by frankfrederick897 Verified Customer Verified Customer

Helpful 0

Report | Print

They’re friendly, courteous , knowledgeable, but most of all honest. My son just got two new back tires from them. Before that his headlight was out, when they checked it out, it ended up being a Loose wire all honest. My son just got two new back tires from them. Before that his headlight was out, when they checked it out, it ended up being a Loose wire , rather than replacing the headlight, they reconnected the wire and charged him nothing. I ended up bringing them a dozen donuts. More

by Mitch Verified Customer Verified Customer

Helpful 0

Report | Print

Great service and communication with friendly staff and reasonable pricing. All my vehicles are serviced and maintained by this service center. reasonable pricing. All my vehicles are serviced and maintained by this service center. More

by cabremel Verified Customer Verified Customer

Helpful 0

Report | Print

Fast friendly service, car was completed on time and was in the price range quoted. in the price range quoted. More

by nakednona Verified Customer Verified Customer

Helpful 0

Report | Print

Always been great service. Terry at front desk is always helpful. The price is lower than the local dealers. (DEO 4/12/24) Terry at front desk is always helpful. The price is lower than the local dealers. (DEO 4/12/24) More

by Deo Chapagai Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service and very attentive. Always make me feel very comfortable and well informed before I make a decision Always make me feel very comfortable and well informed before I make a decision More

by donnyboy545 Verified Customer Verified Customer

Helpful 0

Report | Print

They do a great job communicating and taking care of all issues in a timely manner. issues in a timely manner. More

by abielkauffman Verified Customer Verified Customer

Helpful 0

Report | Print

Dean and lancaster dodge has always got me the best truck for the best price. That's why I always go back. for the best price. That's why I always go back. More

by g-gallagher Verified Customer Verified Customer

Helpful 0

Report | Print

Very friendly dealership worked with me to fit my needs, there are not many dealerships that would let you take a truck home to show your wife before buying it,that was really nice there are not many dealerships that would let you take a truck home to show your wife before buying it,that was really nice More

by smusner Verified Customer Verified Customer

Helpful 0

Report | Print