Lancaster Hyundai

Why I switched to Hyundai, and Lancaster Hyundai in particul In case you are wondering, I am a genuine customer and I have a story I want to share. My family has driven Toyotas perfectly happily for 15 years now In case you are wondering, I am a genuine customer and I have a story I want to share. My family has driven Toyotas perfectly happily for 15 years now, and when my car came for replacement we visited them as usual. Toyota had grown arrogant, and did not even put me in the car they were supposed to. Went to Honda, which was over-priced and under-performed. Checked in with Hyundai and Scott was amazing - not a hard seller, calmly answered my questions and then asked Matt to help out with other more specific questions. The best way I can describe the culture at this specific dealership is friendly without the fake 'over-familiarity' that is terribly insincere. After several test drives I bought a car from them 2 days later, and they jumped through hoops to make me delighted. And I mean delighted, not just happy. I never expected to convert to Hyundai, but they have a great product, great price, but the differentiator was the pre-sales service which was consultative, friendly and professional. It might be just me but I have seen this before in other organizations and it is a direct reflection of the senior manager. In the case of Toyota the manager could not even be bothered to leave his glass room, whereas at LCM Hyundai he reached into his pocket and handed me his own car keys and said 'please, take it for a spin and tell me what you think.' It is this level of sincerity and care that makes humans different, and organizations are nothing more than a collection of humans. Congratulations Hyundai, and LCM, and I wish you all the best. Now I am looking forward to my post-sales experience which I have heard is even more astounding - I will post an update after my first visit! More

Pleasant. Jeffrey Ober. Was very helpful and very kind. He made my experience with Lancaster Hyundai a pleasant one. I would buy another car from him. Jeffrey Ober. Was very helpful and very kind. He made my experience with Lancaster Hyundai a pleasant one. I would buy another car from him. More

good car dealer. great salesman very easy to work with.deliverd the car I wanted. got the right color. likes to please you. help me with extend warniity,servic great salesman very easy to work with.deliverd the car I wanted. got the right color. likes to please you. help me with extend warniity,service department. More

Excellent Service Emily was very friendly and accomodating. John was great to negotiate with and straight forward. Our car did have a few minor dings when delivered fro Emily was very friendly and accomodating. John was great to negotiate with and straight forward. Our car did have a few minor dings when delivered from another dealership, but they will be fixed for free, a minor inconvenience.I appreciate their efforts, and we will be returning for our next vehicle! More

Outstanding Dealership and Staff My wife and I purchased a certified pre-owned as well as new 2015 Hyundai. We were very pleased with the staff at this dealership who were very curtio My wife and I purchased a certified pre-owned as well as new 2015 Hyundai. We were very pleased with the staff at this dealership who were very curtious and professional throughout the entire buying process for both vehicles. We are very happy with both vehicles and look forward to our continued business and service with this dealership. More

Friendliness Discussing likes of current vehicle and what I was looking for in a new vehicle helped to show me the right car to test drive All the personnel staff Discussing likes of current vehicle and what I was looking for in a new vehicle helped to show me the right car to test drive All the personnel staff were friendly and helpful. I've had a great Elantra that I was trading in and hope to have the same experience with my new one as well. More

excelante the over all experience that I had at this dealership was home warming I felt like I was one of the team and still do with everyone there the over all experience that I had at this dealership was home warming I felt like I was one of the team and still do with everyone there More

Totally beat my expectations! I came to shop for a good compact car and Jeffrey Ober made that experience simple and straight forward for me. I test driven several other cars from I came to shop for a good compact car and Jeffrey Ober made that experience simple and straight forward for me. I test driven several other cars from competing dealerships and the experience I got from LCM and Jeffrey Ober was phenomenal! Hopefully I'll be coming back in the future to purchase another vehicle from Jeffrey! More

Easy no hassle car buying Jeff was great, he know what i wanted and had everything ready for me when i came i, even my new car. He is very patient in teaching about the car an Jeff was great, he know what i wanted and had everything ready for me when i came i, even my new car. He is very patient in teaching about the car and it has been a pleasure working with Jeff this is my second sonata i bought from him More

Amazing! Awesome customer service. Made me feel very at home unlike previous dealerships I have dealt with. Would recommend this dealership to anyone looking f Awesome customer service. Made me feel very at home unlike previous dealerships I have dealt with. Would recommend this dealership to anyone looking for a great vehicle! More