So i have a 2018 CX-5. We were talked into a platinum level 7 yr extended warranty when we bought it. We had an issue with the plastic on the side of the driver's seat coming loose due to the clips not holding. Had it replaced under manufacturer's warranty once. It has since come off again. Went to dealer a second time. This time they claimed that "clips" were not covered under extended warranty and just re-attached it this time while charging me $23 for labor. Well, a week later it came off a third time. Went back and this time I spoke with service writer named Jeff for the second time. He said that they put a nut and bolt in place of the clip. However, this is the part that really fired me up. Jeff claimed that the way we get in and out of the car is what keeps popping this plastic on the side of the seat. Curious how you are supposed to get in and out of the car seat so you don't break it. Jeff proceeds to tell me he sees creasing on the outside cushion of both front seats. I asked, if that's the case and we are getting out of both sides incorrectly, why isn't the passenger seat breaking? He couldn't answer. He then said that replacing the part won't fix the problem, yet this is exactly what they did the first time this happened (under warranty). He then proceeded to say that the extended warranty does not cover "trim and molding" while claiming that the side of the seat is "trim and molding" in an effort to avoid replacing the part again. Well, it is odd that they replaced the part under the manufacturer's warranty, yet won't replace anything under the $850 extended platinum warranty they scammed us into buying for nothing apparently. So, the bottom line according to Jeff in service is that mazda builds such a cheaply built vehicle that unless you get out of the car in just the prescribed manner, the seat breaks on you and it is, therefore, your fault. Bottom line is, they have lost a customer over a damned piece of plastic on the side of the driver's seat. If my warranty doesn't help me, there is no reason to ever go back to the dealership. I can get service and maintenance done elsewhere cheaper. Loyalty works both ways. And when it's time to replace this vehicle, I will be looking elsewhere. All over a piece of plastic and their unwillingness to stand behind their product. My money spends everywhere. I will take it somewhere that appreciates my business.