Lancaster Toyota
East Petersburg, PA
Filter Reviews by Keyword
By Type
Showing 273 reviews
My son toke his 2005 tundra to the service dept and said he needed a radiator because you could visibly see the leak on the radiator transmission line out at the bottom of the radiator and to also check tra he needed a radiator because you could visibly see the leak on the radiator transmission line out at the bottom of the radiator and to also check transmission fluid level because it doesn’t have a transmission dip stick !!! They told him they needed to look at it first then give an estimate . Guess what they said , you need a radiator and they won’t top off the fluid unless they flush it first . So for $150.00 they said the same thing my son said you need a new radiator !! And not sure what flushing the transmission had anything to do with the leak in the radiator !! That was not very professional not listening to the customer request ! Another dissatisfied customer at my sons expense !!! So there total to fix was $1800.00 a bit over the top !!! BTW Toyota is the only one that has the key for checking the fluid level that’s why the price is doubled !!!!!!!😡 What a joke ! More
Honestly I would recommend this dealership to anyone The whole car buying process is always nerve recking an my mom and I got so lucky have Edgar and Christian who made this whole process so smooth fo The whole car buying process is always nerve recking an my mom and I got so lucky have Edgar and Christian who made this whole process so smooth for both us. I feel like we were both taken care of an had our best interest in mind. Thanks guys!! More
Kurt at Lancaster Toyota did an excellent job overseeing the service of our Avalon; the service was More than Fast, it was done way early, done well communications were timely and excellent and done at ve the service of our Avalon; the service was More than Fast, it was done way early, done well communications were timely and excellent and done at very reasonable cost. I was truly impressed as were the mechanics in family! More
Geoff G has to be one of the most down to earth salesman I have dealt with in a long while. Goes the extra mile and gives realistic advise. Definitely recommend him to anyone, everyone! I have dealt with in a long while. Goes the extra mile and gives realistic advise. Definitely recommend him to anyone, everyone! More
Best dealership I have ever worked with. I look forward to every visit. They keep my cars operating at peak performance. The facility is beautiful, always neat, clean. The folks there professional, friendl to every visit. They keep my cars operating at peak performance. The facility is beautiful, always neat, clean. The folks there professional, friendly and caring. More
This is the 3rd car we purchased form Lancaster Toyota with Rick Hershey. Everyone was professional and friendly. Rick follows up frequently and is very knowledgeable. Great experience!! with Rick Hershey. Everyone was professional and friendly. Rick follows up frequently and is very knowledgeable. Great experience!! More
We have been a customer of Lancaster Toyota for over 20 years. We really like their service department because the mechanics are honest and don't take advantage of you to do repairs you don't need. Not lon years. We really like their service department because the mechanics are honest and don't take advantage of you to do repairs you don't need. Not long ago I took my 2002 Toyota Sequoia in for a new steering box which I thought would cost over $1000. The mechanic told me that it was just out of alignment and needed a high tech spin balance on the tires. That was much less expensive and solved the poor steering feel I was getting on the vehicle. We always call to talk to our service advisor Lisa Troupe because she is really great. I now ask for this honest mechanic Nate Collins every time I go in. I recently took the time to type a long message in the chatbox with questions about a new vehicle. Before I could get the message spellchecked the item I had taken 15 -20 minutes to write disappeared wasting about 15 minutes of my time. I was thoroughly disgusted with the very impersonal and careless way their online chat system handled me as a loyal client. I got back in and complained and the online chat service person sent me some links to look at. When I clicked on one of the links the second chate I have started was lost. Really annoying. It is my opinion that whoever the highly compensated website master is for this company should be replaced with someone with the same kind of customer sensitivity that my mechanic has. How could a company that has spent millions of dollars building such beautiful facilities and creating such an amazing client experience in their service department allow such a careless client experience with their online chat system? More
I truly loved the top notch friendly and very professional customer service I’ve received from Francis Mendez and Victoria Gaul. It’s incredibly rare that anyone goes an extra mile for a custome professional customer service I’ve received from Francis Mendez and Victoria Gaul. It’s incredibly rare that anyone goes an extra mile for a customer. I’m grateful for all their help. . . . Now that's what you call great customer service! Keep up the good work ladies More