Back

Lancaster Toyota

East Petersburg, PA

2.9
278 Reviews

5270 Manheim Pike

East Petersburg, PA

17520

Directions

By Type

Showing 278 reviews

November 17, 2020

Patience, professionalism and price define my buying experience at Lancaster Toyota. I methodically researched, test drove and found the absolutely best vehicle for my needs which was the Toyota Highlan More

by Dr Michael Reihart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bezzard Ana Miller and Rick Price
Nov 18, 2020 -

Lancaster Toyota responded

Thank you for the great review, Michael! We know the car buying experience can be overwhelming and we're glad our team could supplement your research and help you find the perfect Toyota for you. Enjoy your new Highlander, and if you have any questions please don't hesitate to reach out!

November 17, 2020

Very professional service and all our questions were answered in an understandable way!! We never felt pressured into making a decision that we were uncomfortable with! Would do business with this amazi More

by Deldienner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Galmarini
Nov 18, 2020 -

Lancaster Toyota responded

Wow, that's what we love to hear! We're very proud of our knowledgeable and courteous team, and we're glad they could help you find the right Toyota for you! If you have any questions about your new vehicle please don't hesitate to reach out.

November 12, 2020

Holly is a great service advisor. Has the customer’s best interest at heart. Kept me well informed. Service done in a timely manner. Service technician was good also. Liked the new video feature. More

by ALW
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember name of technician. Good job also.
Nov 12, 2020 -

Lancaster Toyota responded

Thanks for the great feedback! We're glad you had a top-notch experience working with Holly and the team. We try our best to provide efficient and easy service every time, and we love to hear shout-outs like this. Thanks for choosing Lancaster Toyota for your service, and we'll see you back next time!

November 09, 2020

Always have a Great experience when looking for a new Toyota at Lancaster Toyota. Like working with Ian Wenger and all the people involved in getting us into a new Toyota. More

by wdesenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wenger
Nov 10, 2020 -

Lancaster Toyota responded

We are glad that Ian was able to provide you with a great buying experience. We appreciate the great rating and we hope to see you again soon!

November 09, 2020

Great service team at Lancaster Toyota service pleased with service and work done timely fashion glad to be informed by text massage when car was done and video was a great idea love it More

by Mumtaz887
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda H and Dan
Nov 10, 2020 -

Lancaster Toyota responded

We are so glad that you had a great and timely service experience. Thank you for the 5-star rating and we hope to see you again soon!

November 05, 2020

Looked at Honda’s again as that’s what she’s driven since 2001. Not impressed with interior/exterior color selection OR the 1.5 4cyl W/turbocharged this 2020 year so we drove up the street to Lancaster Toyot More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance manager, Ruben ?
Nov 06, 2020 -

Lancaster Toyota responded

Thank you for sharing your experience with us, John! We definitely agree that Ian is an asset to the team. Thank you for the kind words about him! We are so glad to hear that you were about to find the vehicle that you were looking for! If there is anything else we can help with, please don't hesitate to let us know! Enjoy your new Camry!

Nov 06, 2020 -

John responded

It truly was a Great experience. No games or back n forth. I had a pic of my KBB value on my phone. I chose a little under the median trade in value and the deal was sealed. Thank You for an easy buy and smooth transaction. I know cars myself and It was amazing how well Ian knew his product. 👍🏼

November 05, 2020

easy access to my residence, clean and well maintained waiting area, efficient and well trained staff members, prompt reminders of when service is due for your vehicle. More

by rceitemiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
aaron
Nov 06, 2020 -

Lancaster Toyota responded

This is what we love to hear! Thank you for the positive comments and 5-star rating! We are so glad to hear that you enjoyed working with our team. We appreciate your business and hope to see you again soon!

October 31, 2020

A few years ago it was hard to make a deal at Lancaster Toyota but I bought my last three trucks there and each time it's been easier. This last one it went pretty well and I just want to thank Judy Tucker More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Judy Tucker, and the finance guy I can't remember what his name was younger guy
Nov 02, 2020 -

Lancaster Toyota responded

Thanks so much, Jerry! We are happy to hear that Judy and the team made your car buying experience much easier! Enjoy your new truck, and let us know if there is anything else we can do to help!

October 29, 2020

Amazing service with a video to show how to use the remote start that was installed. Kept up to date on status of service and cost quote was spot on!! More

by jojobru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly, Paul
Oct 30, 2020 -

Lancaster Toyota responded

Thank you for the 5-star review! We are glad to know we could provide you with updates during your visit and you had a great experience with us. If there is anything more we can do, please let us know. Thank you!

October 27, 2020

Holly and all of the Maintenance staff continue to provide outstanding service for my vehicles. This Maintenance team is why I keep returning to Lancaster Toyota for my vechle needs. More

by jerry4gsd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly and Mx Manager.
Oct 28, 2020 -

Lancaster Toyota responded

Thank you for your review! We're glad to hear that you had a great experience working with Holly and our team, and we appreciate your loyalty. If there's anything else we can help you with, please let us know!

...
4
...