Lancaster Toyota

Not Satisfied Purchased a 2020 Corolla our first Toyota purchase, our salesman’s name was Paul Andino, he was a very nice guy worked hard on making a sale, rightful Purchased a 2020 Corolla our first Toyota purchase, our salesman’s name was Paul Andino, he was a very nice guy worked hard on making a sale, rightfully so since we are in a pandemic, people are not purchasing cars as much. Everything went smooth Until the end once the sale was final.Upon leaving Paul was ranting and raving about how he had the car running with the air on and how cool it was in there.Which we appreciated since it was hot out.Also he did not show my daughter how to work anything on the car, all he said was if you have any questions call me, we could tell he was in a hurry to go back inside. I had to show my daughter how to raise the seat to make sure she could drive the car safely out of there. Then My husband noticed right away the car was only on half a tank of gas. He asked why it wasn’t full? Paul’s response was “We don’t do that here” I have never heard that before from a car business!! My husband and I deal with local dealerships nearby and everyone of them made sure the car was washed and full. The response caught us by surprise.Later that day we went home I wrote a review online for Paul, since he asked me to.I explained how he did and how our final moments with Lancaster Toyota was.The next day he called obviously he seen my review and left us a message to come by the following day before 5:00 so he could fill our daughter’s car up.My husband called him back and explained it should of been done before we left the lot, and our daughter already filled it up! My husband suggested that if he wanted he could mail a gift card from a local gas station for her to use when needed.He did not agree. So the sales manager Mike Sherman called us and right away he was on Paul’s side.He went on to explain how he worked hard on getting us a great interest rate,ummm isn’t that your job?? Every car dealership is offering incentives at this time we’re in a pandemic!! Also he explained how it was only $20, and if they filled every car they sell it would be to expensive and they would have to raise their prices. Wow what great customer service,no apology for the misunderstanding or the fact that we weren’t happy. We put $2000 down during a pandemic and they can’t afford $20 in gas, that is insane!! Mike is horrible at customer service from the start of his phone call he tries to make us believe how hard he worked which is his job as sales manager! Sorry that’s what you get paid for. To say the least gas Isn’t the issues anymore, we are more upset on how we were treated once the sale was final, and the lack of concern on customer satisfaction ? Don’t think I will purchase from them again once I’m ready for a new or used car. More

Been a Customer since 1978 - That says it all!! With Rick Price, Travis Yorty, and the ENTIRE LTM Service Team providing me with HONEST feedback and guidance, the 10 Toyota and 2 Mazda cars that my With Rick Price, Travis Yorty, and the ENTIRE LTM Service Team providing me with HONEST feedback and guidance, the 10 Toyota and 2 Mazda cars that my wife and I have purchased from LTM since 1978 have NEVER disappointed us. NEVER!!! More

Toyota always comes thru and provides great customer service and we had our recall done at this visit and it was as easy as any other service service and we had our recall done at this visit and it was as easy as any other service More

Customer service is a high priority. The virtual report on my car was so helpful. Holly is communicative and honest. Thank you for the no contact service. on my car was so helpful. Holly is communicative and honest. Thank you for the no contact service. More

I actually have two reviews. 1st one I was made to feel like I was bothering them by a women in service. I was the only customer at the time and felt like I was asking too much to get an estimate for a sim like I was bothering them by a women in service. I was the only customer at the time and felt like I was asking too much to get an estimate for a simple repair. Terrible 2nd this was a better experience when I called back to schedule an appointment. Monica was very helpful through out the process More

The entire experience at Lancaster Toyota was great, Roberto was friendly, helpful, knowledgeable, and thorough throughout the process. I have always enjoyed my experience at Lancaster Toyota and will d Roberto was friendly, helpful, knowledgeable, and thorough throughout the process. I have always enjoyed my experience at Lancaster Toyota and will definitely recommend them to anyone I know looking for a vehicle. More

I was extremely impressed by the customer service and knowledge, made it more easy to choose and my sales person was awesome!Thanks Toyota! #lovingmy2020Rav4# knowledge, made it more easy to choose and my sales person was awesome!Thanks Toyota! #lovingmy2020Rav4# More

Outstanding service by agent and the chance to see the video of my Toyota being serviced and the annual inspection was done quickly and efficiently. video of my Toyota being serviced and the annual inspection was done quickly and efficiently. More

I really don’t know where to begin to express my pleasure with dealing with Lancaster Toyota and Kathleen Flichman (salesperson) my wife and I dealt with. Before visiting your dealership, we visited Hanover with dealing with Lancaster Toyota and Kathleen Flichman (salesperson) my wife and I dealt with. Before visiting your dealership, we visited Hanover Toyota and experienced a complete nightmare. The salesman we talked to was absolutely not there to help us in any way. The only info we received from him was what we asked. He did nothing to explain anything about the vehicle unless we asked him. We were referred to you by our daughter (Shannon) whom I must say is an excellent mechanic herself at her job. She has sent a few people to your dealership, some who did end up buying. I really hated to think of going through this again with the salesman part of it. How wrong I was! We were fortunate enough to have Kathleen whom I cannot say enough about What an asset to your company!!! After talking to her for the first 5 mins she made us feel like we were part of her family She answered all of our questions with true knowledge of the product she was selling. It didn’t matter to her how long we talked about the vehicle, she was there for us and it really did show that she loved her job. Friday (June 26) we purchased and picked up our brand new 2020 RAV4 XLE. She along with our finance officer and the entire Lancaster Toyota staff did an excellent job having it ready for us to go. However Kathleen stayed behind after hours to show us the features and operation of some of the features that we needed help with. What a true salesperson she was. We would recommend Kathleen and the entire staff of Lancaster Toyota to anyone looking to purchase a vehicle. Keep up the great work and my wife and I look forward to seeing you all soon when we are in the area. With sincere gratitude, Steve & Sally Miller More

Toyota Service On time service, friendly people, excellent place to wait with covid 19 distancing. Paper work and explanation were clear. Battery in my key fob was r On time service, friendly people, excellent place to wait with covid 19 distancing. Paper work and explanation were clear. Battery in my key fob was replaced as needed. More