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Lance Cunningham Ford

Knoxville, TN

3.0
302 Reviews

4101 Clinton Highway

Knoxville, TN

37912

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Showing 302 reviews

November 23, 2014

Awesome dealership! I ordered a 2015 Ford Mustang GT Mustang in October 2014. Preston Williams and Frank Radnic helped me with order and were in constant contact with me More

by stacey.berry.54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Radnic, J.Preston Williams, John Hill
October 18, 2014

Liars Dishonest from the moment you walk in the door. I will never go back. I will make sure everyone I know doesn't shop there. More

by jrhowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service
Nov 04, 2014 -

Lance Cunningham Ford responded

Thank you for feedback on our dealership. We are proud say would not be in business for the past 25 years if it wasn't for our honesty and professional integrity with all our customers. We would like to hear more details about your experience which lead to this unfortunate review. Please contact me, Lance Cunningham, directly at (865) 622-8006

September 08, 2014

Rude people, called my husband "Fat boy" This dealership is horrible! You have to call 5-6 times to get someone in the service dept to even answer the phone. My husband had an appt to get an More

by kch1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
Sep 15, 2014 -

Lance Cunningham Ford responded

We are sorry for any miscommunication with anyone in our Service Department. We assure you that NO ONE called your husband "fat boy" or they would no longer be working for us. Please ask your husband to contact our Service Manager directly, Steve McHenry - cell 865-466-3101 so he can get some specifics in order to get to the bottom of this unfortunate situation. Thanks and Steve McHenry is awaiting your call.

September 04, 2014

Buying a truck on Internet I had the pleasure of working with Preston Williams during the selection and pricing of my new F-150. With being almost 60 miles from the dealership m More

by LCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Nelson, J.Preston Williams
Sep 09, 2014 -

Lance Cunningham Ford responded

Thank you for sharing your sales experience with Preston Williams and Ben Nelson. Part of our dealership culture is to be always be courteous and professional. Thanks for traveling the distance to work with us and buy your truck. We appreciate your business!

August 11, 2014

Great...from start to finish Walked in as a family of 5...comfortable waiting area where the kids could watch dvd player. Staff was very straightforward, honest and direct. No x More

by lovetheescape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben, John, and Travis
Aug 27, 2014 -

Lance Cunningham Ford responded

We consider ourselves a very "family friendly" dealership and are thrilled to hear your family's buying experience was good enough to share. We look forward to the next time and thanks so much for your business.

Sep 09, 2014 -

Lance Cunningham Ford responded

We pride ourselves in our "family friendly" atmosphere. Thanks for your business and we look forward to serving you and your family in the future.

July 29, 2014

Purchase of a 2014 C-Max I connected with Lance Cunningham Ford through an internet request. I was given the pleasure to work Mr. Preston Williams to find the exact car I wan More

by jsrudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Newport, J.Preston Williams, Nathan Post
Sep 09, 2014 -

Lance Cunningham Ford responded

In this busy world we live in, we have the utmost respect for our customer's valuable time. Thank you for your business and the recommendation!

July 26, 2014

Great people My purchase of a new ford raptor from these great guys! I can't say enough good things about this dealership.Thanks again guys I'll be back for more. More

by w9rac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Nelson, Cole Fisher
Sep 09, 2014 -

Lance Cunningham Ford responded

Enjoy your truck and thanks for your business! We look forward to serving you in the future.

May 05, 2014

Pleasant Experience We found Preston to be very professional and personable and enjoyed working with him on our recent purchase. It's nice to see someone that truly puts More

by skadel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.Preston Williams
Sep 09, 2014 -

Lance Cunningham Ford responded

We are very happy to hear about your sales experience with Preston and even more pleased he made sure your truck was a good fit before selling it to you. Again, thanks for your business!

March 23, 2014

After an initial email to John, I received a response regarding a car I was interested in. I emailed him back giving him complete details of the car I was trading. After 2 days and no reply, I called the More

by Nikiputnam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Nelson, John Hill
March 11, 2014

From Start to finish Frank Radic made trading & purchasing a vehicle at Lance Cunningham Ford a great experience. He worked relentlessy to put us in the exact vehicle of our dreams. He listened to More

by House O' Peck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Radics
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