Lance Cunningham Ford

When we test drove our 2009 Ford Focus it had a slight vibration in it. We really liked the car and was assured it was really nothing to be concerned about. The car had everything we wanted on it. Our sal vibration in it. We really liked the car and was assured it was really nothing to be concerned about. The car had everything we wanted on it. Our salesman, Lee Hersha, worked very hard to get us a good deal. We felt we did get a great deal. After we had the car for a few days, the vibration became more than we could tolerate. We called our salesman and told him about it. He told us to bring it in on Monday for service to look at it. It turned out that the support for the motor was broken. The service department was super nice and fixed our car with no charge to us and now it runs perfect. They did not have to do this because we did not take out the extended warranty. We really appreciate the professionalism and them standing behind their cars. We also appreciate Lee Hersha. We recommend that you ask for him if you visit the dealership because he will treat you right. More

This was my third vehicle purchase from Lance Cunningham Ford. The staff at LCD Ford are excellent and very professional. My main contact this time was with Donovan Picarella (salesman) and Nathan Post in Ford. The staff at LCD Ford are excellent and very professional. My main contact this time was with Donovan Picarella (salesman) and Nathan Post in finance. Both were very professional and represented the dealership well. I always recommend LC Ford to all of my friends and family. Mr. Cunningham made a point to come see me in the finance office and thank me for the repeat business. This was very impressive. He is really appreciative of customers and does not appear to take them for granted. I'll continue doing business with them!!! Gary McCarroll More

This is a follow up to recent post. Mr Cunningham contacted me after previous post. He offered to have seated dyed or airbrushed again but warned that this was temporary. I told mr Cunningham that th contacted me after previous post. He offered to have seated dyed or airbrushed again but warned that this was temporary. I told mr Cunningham that this was not what I wanted.....I wanted what I thought I was buying...a well maintained used vehicle with very nice interior. I have been told that this practice of dying seats is industry wide. I have called many dealerships inculding the one I just purchased a new 2013 Toyota tundra from....and the ALL say ' Not to this degree". I asked Mr Cunningham to repair the interior permenant to what I thought I was buying form.....I was told to stay off his property. From reading reveiws this is common practice with this dealership. I will not seat foot on his property again and will encourage every person i speak too about avoiding his place of business. I would not buy a used tri-cycle from you. More

We have purchased 6 vehicles here. Both new and used vehicles and have had great experiences. Preston Williams has been our salesman for all of them. He gives great service where you feel like the only vehicles and have had great experiences. Preston Williams has been our salesman for all of them. He gives great service where you feel like the only customer that matters. He works hard at getting you the best price for the car and for your trade in as well. Takes the time to answer all questions and does not pressure you into any particular vehicle. He just lets you tell him what you are looking for and where your budget can afford. We have recommend this dealership and Preston to several friends and family. While doing our last 2 transaction we also worked with Nathan Post for the financing. He found us great rates with the payments we were looking for right off the bat, no back and forth haggling. He showed us all the options for warranties and GAP insurance but let us decide what was right for us without the hard sell. More

Mr. Preston Williams was a pleasure to work with. He was kind, professionally polite and courteous. After all the paperwork was completed, he took me to the car and explained how all the features worked. kind, professionally polite and courteous. After all the paperwork was completed, he took me to the car and explained how all the features worked. Without his explanations of some of the items, I would be lost trying to figure them out. His is an asset to your company. More

Purchased used 06 Yukon gmc from lance Cunningham ford. Vehicle did not make it home before had transmission problem. They towed it back and had 3 time in 3weeks to fix problem. Have now found out that the Vehicle did not make it home before had transmission problem. They towed it back and had 3 time in 3weeks to fix problem. Have now found out that the whole front end has been replaced ( car fax did not show this and is a waste of paper). Paint is starting to come oof roof in spots the size of a basketball. Leather seats were painted to look new which was a selling factor because interior was in such good shape. Bottom line would have not payed what I did if had known this. BUYER BEWARE! More

filled out the application online, he called the house, by that afternoon I was in a great car. If everything in life could be as easy as dealing with Lance Cunningham, we would not have so much stress in by that afternoon I was in a great car. If everything in life could be as easy as dealing with Lance Cunningham, we would not have so much stress in our lives. I have trouble credit and they worked with me and gave me another chance to drive something amazing. thank you form the bottom of my heart. I love my car!!!! and thank you for the respect you showed my family even if we couldn't walk in there and buy every car on the lot. You made my day, and my SALESMAN deserves a RAISE!!!!!! More

I went to Lance Cunningham Ford to buy my daughter a car. We have previously gotten a new car for my wife and Preston Williams was there to assist us both times. He remembered me from my last visit, which wa We have previously gotten a new car for my wife and Preston Williams was there to assist us both times. He remembered me from my last visit, which was great. You could tell he loves his customers and will help in any way possible to make your visit as stress free as possible. He is like family to me and his attitude was very calm and positive. He went out of his way to give us the best price on the new 2013 Ford Fiesta SE, which I really appreciated. I recommend Preston to anyone who needs help with buying a car. My experience there was great and I will surely come back when I need another car. More

We did most of our haggling for our Ford E-350 Van over the internet. Even over the internet the dealership was responsive to our needs. When we arrived at the dealer, Preston Williams greeted us and took the internet. Even over the internet the dealership was responsive to our needs. When we arrived at the dealer, Preston Williams greeted us and took us on a good test drive. He didn't try to cover-up some minor cosmetic issues with the van, and he let us make our own decision. Very low pressure. And all my kids liked him--which is very unusual. I wish I didn't have to drive 2 hours to Knoxville for such good service, but it was worth the trip. More

Take your time and pay close attention to what's being said and you will succeed in having an acceptable experience. They were kind enough to trade me a vehicle I think I will be satisfied with. Not being said and you will succeed in having an acceptable experience. They were kind enough to trade me a vehicle I think I will be satisfied with. Nothings perfect but they did do all they could within their boundaries to make things right. I appreciate that. I am in customer service relations and I can say it is hard work but most of the time if you aim above and beyond their expectations you will at least satisfy most of your customers. Thank you to Matt for a pleasant sales experience. Thank you to sales management and finance for aiming to make their customer happy. They didn't have to but they did. It was rough but you did it and that meant going above and beyond for me. Happy sales to all of you and good luck. Check the vehicle thoroughly, James R. Howell More