Lance Cunningham Ford

They worked hard for me especially Ian Duffy he is extremely nice and treated me like a people should be treated Thank You Ian Duffy and can’t forget Jake, Jordan , Mike, but my hat really comes off extremely nice and treated me like a people should be treated Thank You Ian Duffy and can’t forget Jake, Jordan , Mike, but my hat really comes off for Ian More

Absolutely terrible experience. I just had my oil changed on Saturday. After noticing some oil drips underneath the truck this evening, I crawled underneath the vehicle and discover I just had my oil changed on Saturday. After noticing some oil drips underneath the truck this evening, I crawled underneath the vehicle and discovered the dealership left the skid plate that covers the oil pan off my truck. After working with the dealership since the end of July to correct the issues from my oil change, I still do not have a satisfactory resolution. I have made multiple trips to the dealership to include one visit for them to order the oil pan cover, and one visit for them to incorrectly install it and tell me they did not have the right bolts. I was told they would order the missing bolt and Jason the Service Manager would follow-up with me. When I called two weeks later, Chris the Service Consultant I was working with told me there was an issue with the order and it would be another week before I should expect to hear from them. Instead of proactively communicating with me, I had to continually call the dealership to check on the status. When I spoke with Chris almost two weeks ago, he told me the bolt was in and he would mail it to me. When I did not receive the part in a week, I had my wife stop at the dealership. They insisted the part had been mailed (we still have not received anything as of this update), but did give her a bolt they said was ordered for another truck. Not only is the bolt not painted, it is too big for the oil pan cover. Before going to Lance Cunningham Ford for any service issue, I would ask yourself one question. If this dealership cannot even complete an oil change correctly, what else can you not trust them with? More

My service advisor, Justin, was great. A leak in my windshield caused by faulty replacement installation (replacement done by Safelite, not in any way associated with Lance Cunningham Ford A leak in my windshield caused by faulty replacement installation (replacement done by Safelite, not in any way associated with Lance Cunningham Ford) resulted in extensive electrical system damage across multiple vehicle systems. Ultimately, to where the truck would not start and the vehicle towed in after hours without an appointment. Justin was in contact almost immediately the next day and kept in consistent contact with me to keep me apprised of the service departments trouble shooting and ultimately they diagnosed and successfully repaired multiple issues caused by the water leak. He always responded quickly whenever I had a question. It took around a month to complete everything, which shows how significant the damage was, but in this case the thoroughness was way more important than the speed of the repair, hence the reason I did not give a rating for the speed of the repair. Thanks again Justin! More

DO NOT GIVE THIS DEALER YOUR BUSINESS! We spent two hours, outside in the heat, looking at several vehicles. Ultimately we ended up test driving two of them. Once we got back from the test We spent two hours, outside in the heat, looking at several vehicles. Ultimately we ended up test driving two of them. Once we got back from the test drives, the dealer finally took our vehicle to appraise it. Within 5 minutes they were back with a Carfax, but not for the used vehicle we were looking at, instead it was for our SUV. They immediately pointed out a safety recall from the manufacturer and told us it was going to lower our trade value. This a bogus way to rip-off customers. The Carfax clearly stated there is nothing that can be done for the recall yet because the new parts haven't been made and it's a safety recall and it has to be performed regardless of if the vehicle has been traded or not. This was just a classic, dealer trying to take advantage of customers tactic. We grabbed our key back from the dealer and left. More

It is impossible for them to finance anybody. You couldn't do it for me. You couldn't do it for me. More

Very pleased with the attention to detail. Personal was very polite and kept me informed of the progress. Facilities were nice and clean. Good job and thanks. Personal was very polite and kept me informed of the progress. Facilities were nice and clean. Good job and thanks. More

It took a few weeks to get on the schedule and then a few days to have the work completed but overall the experience was positive. days to have the work completed but overall the experience was positive. More

The work was fast, the team was courteous and helpful, and the waiting room was very comfortable and accommodating that allowed me to do work while waiting. and the waiting room was very comfortable and accommodating that allowed me to do work while waiting. More

I set up an appointment on line. Courteous Service People greeted me there. My Service Consultant was Chris Terry. Chris handled getting the service work done while I got back to wo Courteous Service People greeted me there. My Service Consultant was Chris Terry. Chris handled getting the service work done while I got back to work. The service was fast and I was contacted by phone and by email to let me know my Truck was ready. I was very satisfied with the initial response, the work efficiency and the end result. Thank you to the Lance Cunningham Service Department and thank you Chris. I’ll be back! More