Lance Cunningham Ford
Knoxville, TN
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Up front and honest. Made the exact deal that I asked for and worked quickly to process my paperwork. I was surprised at how quickly everything was handled. for and worked quickly to process my paperwork. I was surprised at how quickly everything was handled. More
The staff worked with me to meet my offer. Excellent after the sale service to meet promises made during sale. Overall excellent experience. Will buy from again. after the sale service to meet promises made during sale. Overall excellent experience. Will buy from again. More
Preston Williams is simply the best salesman I have ever dealt with...and I've purchased many vehicles over the years. My wife and I were in the market for a particular vehicle - a 2012 Fusion Hybrid. Pre dealt with...and I've purchased many vehicles over the years. My wife and I were in the market for a particular vehicle - a 2012 Fusion Hybrid. Preston was a great resource to help us learn about the vehicle. He has a great personality and it's easy to see that he genuinly cares about his customers. He repeatedly went out of his way to make sure we were satisfied. In the end, we left Lance Cunningham Ford with a new Fusion and a new friend. Thanks again Preston! R. Massey More
i didn't buy the car because it had a major mechanical failure at 350 miles. lee harva got very aggressive about the fact that i asked to have it fixed and brought it back. he knew my husband and i owne failure at 350 miles. lee harva got very aggressive about the fact that i asked to have it fixed and brought it back. he knew my husband and i owned a repossession business. the following friday night at 11:11pm, he sent a text message from his cell phone to my husband's cell phone stating "they knew all of our accounts and that this would cost us everything. please come in and take care of business. as of now all credit unions know all." i took that as a threat toward my business, which the vehicle purchase would have been strictly personal anyway. i also took it as a personal threat. this man tried to force us to buy this vehicle on this basis. we are reaching out to tell everyone about this and also to reach out legally. i believe that a salesman should be screened for past records of violence before being allowed to handle the customers personal information. this man knows where i live. i would go talk to lance cunningham myself in person however i am in fear for my safety. More
I am a returning customer to Lance Cunningham as I have always felt I received great service, well this time was no exception except that IT WAS THE BEST SERVICE I HAVE HAD EVER since 1994 when I bought my always felt I received great service, well this time was no exception except that IT WAS THE BEST SERVICE I HAVE HAD EVER since 1994 when I bought my first vehicle there. I started with application online and received an immediate response on my email from Preston who also called me. He answered all my questions and even mentioned my discount from my work that I had totally forgot about. We made an appointment for the next day and I met with John who introduce me to Preston and then John took over and I seriously had the best time buying a new car. Their sense of humor made me feel very comfortable and their knowledge was also very valuable as these new cars have alot of options...also would like to mention the finance manager was also great and personable also...the whole experience was the best ever and of course my new Fusion is the bomb...THANK YOU GUYS I APPRECIATE YOUR SERVICE THAT I RECEIVED VERY MUCH...I will and have let everyone know where I do business.. Teresa C. More
After visiting two different dealers in the area, I had little faith that this one would be any different. But, I was WRONG! Preston was very open and honest from the beginning. He instantly proceeded to little faith that this one would be any different. But, I was WRONG! Preston was very open and honest from the beginning. He instantly proceeded to treat me with basic respect that I'm unfamiliar with at a car dealer. Preston definitely earned my business. More
Preston and Jason were very helpful and courteous to us when we were test driving and buying our new mustang for our son. The entire process was easy and no hassle. when we were test driving and buying our new mustang for our son. The entire process was easy and no hassle. More
A friend purchased a new vehicle from this dealership a A friend purchased a new vehicle from this dealership a few weeks ago, and we went there while searching for a used vehicle for myself. Preston was m A friend purchased a new vehicle from this dealership a few weeks ago, and we went there while searching for a used vehicle for myself. Preston was my salesperson and went out of his way to help me, we walked the lot and even went so far as to check new trade ins not yet available for sale to meet my needs. After checking everything, unfortunately we found nothing, so my used vehicle search continued. After driving round trip approximately 150 miles, still came up with nothing, Back to the drawing board! About 2 hours after we returned home from our fruitless search I received a voice mail from Preston (yes, at 8 pm on a thursday night I received a voicemail from a dealership concerning a used car sale, not a buy here pay here lot, but a true dealership)....they had just traded for a vehicle that met my needs and wanted to know if I had found anything yet. I had a very select few cars in mind that I would purchase, and the vehicle was not on my list,but I went back to see what it was, mainly because I was intrigued by a dealership that went the extra mile. Long story short I bought my vehicle from Lance Cunningham, and so far I have no complaints whatsoever! Im Replying here not because I bought a car from Lance Cunningham, I am replaying because it was a completely different experience from any dealership I have ever dealt with in my 15+ years of car buying experiences. I would highly recommend this dealership based on my recent experience, and I would highly reccomend Preston as your salesperson. More
They made It easy to work with them over the Internet. They made It easy to work with them over the Internet. When I went and looked at the vehicle that I found on line I saw one that I liked better and t They made It easy to work with them over the Internet. When I went and looked at the vehicle that I found on line I saw one that I liked better and they made the change easy to get the one that I bought. More
Preston was very helpful in all aspects of the purchase. He was very helpful over the phone and was able to answer all questions. All of the fine details were worked out before we arrived at the dealership. He was very helpful over the phone and was able to answer all questions. All of the fine details were worked out before we arrived at the dealership. Once we arrived, Preston was waiting on us and the process was quickly underway and did not take long. We will definately recommend this dealership and Preston to our friends and family. More