Lance Cunningham Ford
Knoxville, TN
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First of all, I have heard Preston puts his customer's needs top priority. Yesterday, I experienced this first hand. From the time I pulled into the lot Preston showed me all that he had regarding what I needs top priority. Yesterday, I experienced this first hand. From the time I pulled into the lot Preston showed me all that he had regarding what I was looking for. He stayed with me we test drove the vechicle and then he set the sale in motion. My experience with all the staff was great but Preston demonistrated a dedication to meet my satification and that I received the vehicle in top condition. I would recomend Preston to all my friends and family. Betty Jones ( satisfied Customer) More
Pros: They worked with me to find the vehicle I wanted rather than try to sell me what they had on the lot. The initial salesman (Preston) seemed very knowledgable about the vehicle I was interested in. rather than try to sell me what they had on the lot. The initial salesman (Preston) seemed very knowledgable about the vehicle I was interested in. I didn't feel pressured, or followed around while I was browsing through the various vehicles on the lot, a definite plus. They seemed to have a good selection available to look through. Cons: The extended warranty should be offered as such rather than disguising it during the financing. Perhaps the sales person could ask up front if you want the extended warranty before even taking the deal into financing. Spent way too much time waiting in the salespersons office while he went back and forth to the sales manager. I don't care for the line "What will it take to put you in this car today". Through no fault of the salesman, or the dealership, the truck did not arrive when promised, it came in the next morning. That was an inconvenience, but not a deal breaker. More
We had an extremely pleasant buying experience. Our salesman Rustan, along with Sales Manger John, were friendly and knowledgeable, and at no time did we feel pressured to make a buying decision. Natha salesman Rustan, along with Sales Manger John, were friendly and knowledgeable, and at no time did we feel pressured to make a buying decision. Nathan in Finance, made the usually dreaded paperwork process a breeze - explaining all the finance options, and extended warrantees available. Would highly recommend Lance Cunningham Ford to anyone considering a new/used car purchase. More
After spending the day with the lance cunningham crew yeasterday i was exusted. im discusted with the car i got its been wrecked and is missing parts inside and out. im still optimistic that lance will yeasterday i was exusted. im discusted with the car i got its been wrecked and is missing parts inside and out. im still optimistic that lance will make things right on my purchase.the people here are great folks and understood why we were not pleased with this car.not everything gets turned in to insurance companies as i found with my bondo buggy!carfax is not able to catch everything the vehicle has been threw.mine came back no issues.but its obvious to anyone with eyes that its been wrecked and passed off on us as never wrecked.now i dont blame lance I think maybe the auction it came from in fla should be reliable for us to get a deal on a different mustang.I will never trust carfax again it was a waste of more money when i ran my own report.it reflected 13 issues so I ran it mostly tittle issues and oil changes and service records.This Has been stressful and unforseen.But I would Still go to lance cunningham for future new car purchases the staff is great and tried to help us.this car is going to need a mirical worker to be made right not to mention about 6.000 in bodywork and parts. Ems. More
I had a friendly, prompt and professional experience at LCF. My salesperson was Jack White and he was very professional and pleasant to work with. I bought the car that I had been searching for for months LCF. My salesperson was Jack White and he was very professional and pleasant to work with. I bought the car that I had been searching for for months and was beyond thrilled that I finally found it. I would recommend this dealer and salesperson to anyone. If I have to pick one thing that could've made the experience a little better, it would have been a sticker price on the windshield. Most cars there had the price listed, but mine wasn't anywhere to be found. I knew the asking price because I looked it up online, but I'm curious as to whether or not the price wasn't listed because there were multiple prices possible for this car. Perhaps I should've asked that myself. ;) I did not feel taken advantage of, especially since I'm a young woman that went alone to buy a car. But I also didnt feel like any attempt was made to discount the asking price...at all. I believe I will be back, but, I think I'll bring a man with me next time. Overall I'm satisfied and I love my new car. More
Sales person was very pleasant to work with. Would have preferred 0% financing with Ford Credit since that is what we had with the Chevy truck that we traded in but that is the only complaint I have. preferred 0% financing with Ford Credit since that is what we had with the Chevy truck that we traded in but that is the only complaint I have. More
i had a car which i wanted to trade for another. i thought the process would be complicated and time consuming. then i went to major world and they were great. i found a car and it didn't take long to thought the process would be complicated and time consuming. then i went to major world and they were great. i found a car and it didn't take long to do the paper work and thanks to major world i love my new car. More
Went to the dealership looking for a scion xb in great condition worked with Becky Boggs on helping me find the car within two days of talking to her I received a phone call that one had come into the dea condition worked with Becky Boggs on helping me find the car within two days of talking to her I received a phone call that one had come into the dealership for sale I came down the car specs and price were better then I had imagined she worked with me on financing it and within in a day or so I was driving the car of my dreams I've never worked with such great, friendly and professional staff I would Recommend this dealership and sales rep to anyone looking for a new or used car thanks again! -Rich Stone More
worked with very knowlegable people.great experince buying my new f150 here,,john hill and william roy was great to work with and will recommend here to all my friends..happy as a lark thanks again wil buying my new f150 here,,john hill and william roy was great to work with and will recommend here to all my friends..happy as a lark thanks again william and john you guys make a great team...all my questions was ansered and the atomsphere was great....love my f150... More
Will not be coming back, felt lied to constantly, manipulated and would not work with me, would not come down a simple $500 more to close the deal. Going to competition or a different Ford dealer ne manipulated and would not work with me, would not come down a simple $500 more to close the deal. Going to competition or a different Ford dealer next time. edit: Forgot to add, they tried to get me to sign before we even had a deal, they used a little trick where I wouldn't have been signing on the line but still on the paper. BE VERY CAUTIOUS!!! These people are wolves in sheep's clothing, don't get them your time! More