Lance Cunningham Ford

Recently my search for a new small truck led to Lance Cunningham Ford, Clinton Hwy, Knoxville Tn. Ben Nelson greeted us as we entered the dealership and located the vehicle I inquired about. Ben was ve Cunningham Ford, Clinton Hwy, Knoxville Tn. Ben Nelson greeted us as we entered the dealership and located the vehicle I inquired about. Ben was very knowledgable and helpful. We are grateful to Ben Nelson,salesman,Jason Owens,sales manager,and Nathan post business manager who were patient and professional throughout our transaction. Thank you Lance Cunningham Ford for providing a first class dealership. More

-------------------------------------------------------- -------------------------------------------------------------------------------- LENGTHY, BUT WORTH YOUR TIME TO READ!! (Via Used 2005 Ford Truck) -------------------------------------------------------------------------------- LENGTHY, BUT WORTH YOUR TIME TO READ!! (Via Used 2005 Ford Truck) From: "Dale Carpenter" Date: Thu, 21 Jul 2011 To: Cunningham, Lance-Boss, LCFord Subject: Our Ford truck, SK#P5598-Stalling out & Road Walking Hi Lance, This is Dale Carpenter,up in Ohio who bought the 2005 Black Ford, dually pick up truck from your dealership back in early May. Lance, I want to tell you up front, you have some of the nicest staff I have ever dealt with over the years. Guys like Yourself, Stephen Murray, Chuck Tucker, & Scott Irwin. They have all bent over backwards to help us out, with the smaller items and issues involved (like a manual for the truck, paint touch up stick, & information). So, I don't place any blame on anyone of them for what I am sharing with you below. I have started by listing the Partial pertinent emails by date, that have taken place between me and your people. I listed the oldest one first, and then in date order accordingly, so you can review for yourself the communications that has taken place to date. NOTE: YOUR BROTHER IN LAW (SCOTT IRWIN) HAS BEEN ABSOLUTELY FANTASTIC TO WORK WITH, IN ANALYZING OUR TRUCK, ETC. MOST ALL OF IT DONE ON HIS "OWN TIME". I would appreciate it if you would take the time to read thru the emails listed, to understand what the problems have been with this truck, etc. And then, to consider my comments at the bottom of these emails. Appreciate your patience and understanding manner, Thx, Dale --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- My partial email sent to :The Service Manager, at LCFord - From: Dale Carpenter To: Blandino, Jim Sent: Saturday, May 28, 2011 11:36 PM Subject: Our Ford truck, SK#P5598-Stalling out!! Hi Jim, What I am getting back to you on is a serious problem on our truck (at least it is for me at this time). The truck does NOT like it up here in Ohio. It spits & sputters around and does not want to move out at all on the cooler days up here. FYI, in our phone conversations just before we bought the truck, Chuck Tucker mentioned to me that he took the truck out to drive before we got down there (either on the 10th or 11th) and that it was acting up (missing, etc.) at that time. He told me you folks looked at it in the shop, but found nothing wrong with it. I am sure your records can verify that. So, I thought nothing more about it, until we got home with it, and it is in fact doing just what Chuck said it did on him. I did mention this problem to Stephen Murray in some emails he and I traded this weekend. The truck has some sort of problem that you folks did not find. I did also briefly mention it to Scott in your truck shop on 5/23 as he was helping me understand the Integrated Brake Controller Assy. Scott also mentioned, that there could be some "Computer" updates that may help the situation. He is a nice guy to work with. Anyway, I need you folks to help me to sort out what it is going to take to get this truck running like it should. What about fuel gelling? Or, possibly "Injectors sticking" or defective? Please provide any information, bulletin #'s, suggestions base on your experiences, etc. we can try on our own. And/or ask our dealership to look into. Appreciate your help, and thanks in advance. Dale --------------------------------------------------------------------------- LANCE, NOTE: THE REPLIES I HAVE GOTTEN BACK CAME FROM SCOTT IRWIN. AND, HE AND I HAVE CONTINUED TO COMMUNICATE SINCE THEN, RIGHT UP UNTIL THIS WEEK. >>> From: "Scott Irwin" >>> Sent: Sunday, June 19, 2011 11:24 AM >>> Subject: 6.0 liter miss cold >>>. Hello Mr. Carpenter, Here is what I would recommend to do with your truck based on what you have described it is doing. >>>> 1. Have the truck scanned to see if there is any codes in the PCM. This is always a good place to start in diagnosis. If there are some codes, >>>> the tech should follow the appropriate pinpoint tests. >>>> 2. Have the PCM, TCM, and FICM updated with the latest calibration available from Ford. If one is in fact available, I would cold soak the >>>> truck after the flash and re test once again. >>>> 3. Next I would run an enhanced power balance first thing in the a.m. to see if there are any cylinders that may be weak. It is crucial to do >>>> this after engine has sat over night since once it is warm, you said it runs good. If there are weak injectors, they will show their face during his >>>> test. >>>> 4. Have the fuel pressure checked. We have a tool that was sent to us from Ford that while checking this, it simulates fuel pressure that the >>>> engine would have at wide open throttle, thus giving a more accurate reading. Fuel pressure should be at least 45 psi. If it is lower than >>>> this, dirty fuel filters, a faulty fuel psi regulator, faulty pump, clogged fuel lines, leaks in fuel delivery or return lines, or debris in >>>> tank and/or fuel lines may be the culprit. There is an updated fuel psi regulator kit that we typically see bring fuel psi up from 45 to about >>>> 50psi after the swap. >>>> 5. Also check FICM voltages in the datalogger. FICM L and V power pids should read 12 to 14 volts depending on charging system and FICM M >>>> power >>>> should read 47.5 to 48.5 volts a while engine is running. If M power is falling, especially below 40 volts, and/or if PCM has electrical codes for all 8 injectors and/or a P0611 code for FICM performance, I would say you have a faulty FICM driver. There is a TSB for this problem. >>>> If all of the above has been evaluated and there is still a problem and a missfire cold, then whichever injecters are showing down on power >>>> balance will need to be replaced. Make sure a relative compression test is performed to be certain we don't have a base engine problem. >>>> This is the route I would take for diagnosis based on your description of the symptoms. Any seasoned Ford diesel tech will already know about >>>> Don't hesitate to call or email me with any questions or concerns that may arise. Your satisfaction with your truck is mine and my >>>>dealerships goal, and I will do anything in my power to help you. Sincerely, Scott Irwin >>>----------------------------------------------------------------------------------------------------------------------------- >> From: "Dale >> To: Scott >> Sent: Sunday, June 19, 2011 9:59 PM >> Subject: Re: 6.0 liter miss cold >>> Scott, >>> Thank you very much, your instructions are very detailed. >>>Local Ford dealershiip only has one truck mechanic to go thru the instructions you have provided. >>> I did stop in and talked to him off the cuff, and he seems fairly knowledgeable. So, I believe with the info. you have provided we can get >>> our truck sorted out. >>> It may be a week or so before I get back to you on the results. >>> Thx again, >>> Dale >>> --------------------------------------- >> From: "Dale" >> Date: Mon, 20 Jun 2011 18:35:05 >> Subject: Re: 6.0 liter miss cold >> Scott, >> After reading thru your recommendations to isolate and hopefully fix our truck, I am concerned about the possible hours, & cost this analysis >> could involve (both parts and labor). >> Would you give me some ballpark figure of the time (hours) to complete this much analysis on our truck? And, the cost of the "Updated PSI Regulator, >> FCIM driver, and injectors if any of them needs replaced. >> Appreciate any details you can provide us, in approx. hours and approx. cost of parts involved. >> Thx again, >> Dale ---------------------------------------------------------------------------------------------- > ----- Original Message ----- > From: "Scott" > To: "Dale" > Sent: Monday, June 27, 2011 11:25 PM > Subject: Re: 6.0 liter miss cold >> Hello Dale, sorry for the delayed response. >> Anyhow, as for an approximate cost to diagnose and repair your truck, it is hard to say for sure. For the diagnosis, we would charge 1 hour which >> is about $100. This would include a scan, a fuel pressure test, enhanced power balance test, checking of the fuel injector control module (FICM), >> and a reflash and cold soak to re-evaluate. Once this was performed, it would be easier to tell you a price. Injectors and FICM's are pricey. Inj >> are about 300 each and a FICM may run 500 or more, and these prices do not include labor. I believe a fuel pressure regulator runs around 100 >> for the parts. >> Diesel trucks are not cheap to fix, and the odds that all of this is needed for your truck are slim. As I mentioned before, the 1 hour diag would be your best bet to start. I have seen a lot of cold start problems get cured with just a reflash. I would recommend having this done and email or call me with the results. You may also have your local Ford dealership contact me if you wish. Thanks again, and I look forward to hearing from you. >> Scott ----------------------------------------------------------------------------------------------------------------------------------------------------- From: Dale Tuesday, July 19, 2011 5:05 PM Hi Scott, FYI, We took our truck into the local Ford dealer yesterday afternoon. They called me this morning with news I did NOT want to hear. ** Their findings after running the "Enhanced Power Balance" test this morning, is that it came up with "Miss Fire" codes showing 4 INJECTORS being defective. And, if that isn't bad enough, I ask them to look at what I call "Road walking" (having to drive the truck all the time) around 55 mph (which I never had to do on GM Trucks). I mentioned this to Stephen M. while driving the truck before buying it. But, he was on a cell phone call at the time, so I am not sure it registered with him. And, then I forgot to bring it up again. ** Anyway what they found there is a "Right Side Tie Rod End" worn out. And of course that will require a "Front End Alignment" once the parts are replaced. ****Total cost to complete the repairs needed is $1990.99**** Scott, I really appreciate what you have done to help me analyze this truck. ----------------------------------------------------------------------------------- BUT, I have to tell you I WISH I had leftthis truck in Tennessee. I certainly never had to replace a "Tie rod end" on a truck with just 77,500 miles on it. There is something fishy about this truck, I think that is WHY someone else got rid of it at only 77,000 plus miles on it. Dale ------------------------------------------------------------------------------------------------------------------------------- NOW: Rest of this emails continues discussion with BOSS of LC Ford Lance, As you can see, this truck definitely had some major problems, which your shop did not find and repair, when they had it in at least two times. Once, when you bought it and ran it thru the shop. The second time, when Chuck Tucker took it back in just before I came down to drive it, etc. I am not blaming anyone in particular, but I can tell you if anyone who knows Ford diesel trucks drove it more than around the parking lot, they KNOW it had some problems. Both in "start up and run when first starting it", and with "a sloppy steering mechanism". My situation was: Having never driven a diesel truck, nor very few Ford trucks, I did not know what to expect when I first got in it in the parking lot to drive it with Stephen Murray. Of course it had been driven around on the lot and was running when I got in it. So, when we went out on I75 and up the ramp to I640, Stephen said punch down, which I did, but I was not impressed with its pick up, but more with the lack thereof. The Ford truck was NOT running right then, but I did NOT know any better. So, once we started home with it the next day, it did the same things again, spit & sputter around until it ran awhile, and I had to constantly be driving it, and that scenario has continued until this week when we ended up spending almost $2000.00 more to get it running right, and not road walking. I know I bought the truck with no warranty. But, I feel your shop was negligent in not checking the truck more thoroughly, and having repaired it accordingly before placing it on the lot for sale. Especially having had it in there at least two different time. So, what I would like for you to consider is the following: To reimburse us for 1/2 of the $1990.99 cost $995.50) to get the truck repaired. I feel that is only fair, in that we should not be having to incur this kind cost on a 2005 truck with low miles, and supposedly having been thoroughly run thru the shop before going out on the lot. If you would like to have a copy of the invoice from our local Ford Dealership to review, I will gladly fax it down to you, if you provide me a fax number to do so. Thank you very much for taking the time to peruse all this information. And, for seriously considering to help us out on the repair of this truck. Dale ---------------------------------------------------------------------------------- ----- Original Message ----- From: lcunningham@lcford.com To: Dale; Brine lloyd ser mgr Sent: Thursday, July 21, 2011 6:00 PM Subject: Re: Our Ford truck, SK#P5598-Stalling out & Road Walking Mr Carpenter I am sending your email to my service director his name is Brine Lloyd for his review. Lance ------------------------------------------------- Lance, Thank you for following up. We appreciate your consideration of our request. Have a great day. Dale ------------------------------------------------------------------------------------- From: brine To: dale Cc: lcunningham Sent: Friday, July 22, 2011 5:16 PM Subject: repair bill Sir would you mind faxing me a copy of the repair bill to 865-281-8177 att: Brine K. Lloyd and i will review it and get back with you on Monday or Tuesday. Thanks: Service Director: Brine K. Lloyd -------------------------------------- Brine, No Problem, will do asap. Thx, Dale ----------------------------------------- From: brine To: dale Sent: Monday, July 25, 2011 1:39 PM Subject: good will check Good Morning Sir: We have reviewed your repair receipts and we thank you for allowing us the chance to help in this matter. The vehicle that you purchased was a 2005 and was sold as is, but you and your salesperson did have us to check it before you left for a running concern, in fact you paid us to do several maintenance repairs on it before you left. Scott said that the vehicle was running great and that he never found any running concern during his inspections and test drives but Lance and myself both feel like we need to do something for you, so Mr. Cunningham has authorized us to do a Good Will check back to you for $500.00, I have issued the check request and it should mailed out to you with-in the next 2 weeks. Thank you sir for your business and have a great day. Service Director: Brine K. Lloyd ------------------------------------------------------------ From: Dale To: brine Sent: Monday, July 25, 2011 9:46 PM Subject: Re: good will check Brine, Thank you & LCFord for the quick response. And for offering a good will check of $500.00. You folks have a great staff of people there. Of course I was hoping that based on the detailed information I provided back to the dealership, that LCFord would feel like they should pay for 1/2 the total cost of this repair. The truck had to have had the problems I detailed when you folks purchased it. It didn't just happen the day Chuck Tucker took it out to drive before I got there. Anyway, we got stuck with it and the associated repair cost. Don't get me wrong, I really appreciate the $500.00 offer you have agreed to send us. But, the kind of problem this ended up being (a cold start, won't run hardly at all type situation) for 3-4 miles down the road, should not have to be absorbed by a customer. But, we are willing to absorb half of the cost, even though we don't feel we should have had to pay for any of it. Note: While I was paying the bill for this repair cost, the owner of our local Ford dealership, whom I have known for years happen to walk by the cashiers office. He ask how I was doing, I said ok, but could be better, had I not just paid nearly $2,000.00 to get a 2005 low mileage truck repaired that I just bought, and have driven less than 1000 miles. He looked at the bill, etc. and his comment back to me was: "That Knoxville dealer should take care of that for you". And, he walked away. I I guess the biggest thing that bothers me: Is that in my driving career to date, (I am 72 years old), I have never gotten hit with (early/out the door upfront maintenance cost) of nearly $,2000.00 on any of my vehicles. Hopefully we will not have to do anymore maintenance on it for the foreseeable future. In closing, we respectfully ask you one more time to reconsider paying 1/2 of the total cost of repair. We believe that is a fair and equitable settlement for both parties. Thx again, Dale -------------------------------------------------------------------------- From: Dale To: brine Sent: Thursday, July 28, 2011 10:53 AM Subject: Re: good will check Hi Brine, We have been away a few days, just getting back in. I noticed you had not replied to our email below. Did you get it ok? Also, in reading back through it my wife thought that I was a little strong with some of my words or wording. Let me say, I had no intentions of making the email a personal thing, nor was there any intent to be arrogant, etc. My only intent was to clarify our feelings and share them with you folks for further consideration. So, even though it may seem picky, etc. to you folks, that we are asking for more help, it is a large amount to us. If you can find it in your hearts to help us more, we would greatly appreciate it. If you can not, so be it. I do not want to ruin the great relationship we have had thus far with LCFord & staff. Once again, I apologize to Lance and you if I upset you folks in any way. Thank you again, Dale------------------------------------------------------------------------------------------------------------- From: brine To: Dale Cc: lcunningham Sent: Thursday, July 28, 2011 3:31 PM Subject: Re: good will check Hello Sir In no way did Mr. Cunningham or myself feel that you where being anything but polite, but we do feel like the $500.00 good will is enough sir, the vehicle was bought used as is with no warranty and our tech. Scott and our Tech Glenn both checked the vehicle out and test drove the vehicle and found nothing wrong with it at that time. We are doing the good-will as a show of good business to you sir but we can not offer any more than that amount. I have turned in the check request already to our office manger and it should be going out in the mail one day next week. Thank You Sir: Service Director: Brine K. Lloyd ------------------------------------------------------------------- From: Dale To: brine Cc: lcunningham Sent: Thursday, July 28, 2011 7:47 PM Subject: Re: good will check Brine, Thanks for the get back. I look forward to receiving the $500.00 check. We are not happy with that settlement. I'm not blaming your staff, except to suggest that maybe your shop should run a "Power Balance Test" on every used diesel truck you buy or trade for. That would ensure that another customer like us would never get hit with this type of expense right after the purchase, and before the ink hardly dried on the purchase order, so to speak. And the new owner never even getting home with the truck running right for one day. In hind site, I now know in my heart the truck was NOT right when I drove it off the lot. Because of us staying overnight two nights at a Holiday Inn Express just a few miles back up I75 (that Chuck Tucker) told me about it. So, just a few miles from your dealership, on the very next morning, the truck would not start up and leave the parking lot without spit, spurring around. I didn't know any better, never having owned a diesel truck, etc. So I let it set and warm up for 10 minutes or so. And then it would run ok. The same thing happened the next morning before we headed home with it. So, bottom line is: IT DID have a problem that eluded BOTH your shop people and me. Had I had any experience with diesel trucks I would have known that the truck was not right, and that it had a cold start up problem, etc. Had I known how it should have acted I would have just brought it right back down I75 to your dealership, and left it for a couple nights, let it get cold, and let your people run a "power balance test" on it, etc. (Like Scott advised me to do later in his emails that we traded). That is exactly what had to be done to find that kind of problem. And, he was right, 4 injectors later the truck, starts, takes off, shifts, etc. like it should have when I drove it off the lot. That is why I was hoping another $495.00 was not going to break LCFord, but would have helped us out allot. . Thanks again for the help you are providing, Dale ------------------------------------------------------------------------------- From: Dale To: brine Cc: lcunningham Sent: Wednesday, August 03, 2011 10:42 PM Subject: Re: good will check Brine, FYI, got the $500.00 check. Thank you for it. Still hoping LCFord will rethink their position and send the other $495.00 we ask for. We sure would feel much better about the dealership if they would do that. I would like to post a "Positive Feedback" on the Ford Web site. But, can not bring myself to do that with the differences still between us at this time. Thx again, Dale-------------------------------------------------------------------------------------------- Sent August 11, 2011 Brine, By you no longer replying to my emails indicates that you don't wish to communicate anymore. That being the case, I will post an evaluation on the Web of what I feel is a fair assessment of our dealings (the good & not so good), along with the details of what went on with the truck from day one. And, that we do not feel you folks did what you could have, or should have to make us a satisfied customer of a used, low mileage truck. I will be fair with my posting, by listing just exactly the same information I shared with your dealership on this truck Then, the "reading public" can decide for themselves, if they want to purchase a used car or truck from LCFord Thanks again for the help you did provide. Dale----------------------------------------------------------------------------- From: Lance Cunningham lcunningham@lcford.com Friday, August 12, 2011 11:15 AM RE: good will check THANKS I THINK THAT IS VERY FARE BEING A 6 YEAR OLD TRUCK AND SOLD "AS IS" TO YOU. LANCE ----------------------------------------------------------------------------------- ----------------------------------------------------------------------------------- In summation: LCFord,is excellent to help with small item cost on "used vehicles" (like Op. manual, touch up paint, etc). BUT they not willing to step up to any REASONABLE help with cost such as what we incurred,(when driving it and IMMEDIATELY & EVERYDAY FORWARD on the 2005 Ford dually truck with only 77,500 miles on it. IT DEFINITELY had the "Cold Start & Road Walking problems" WHILE still on their lot. They just will NOT take ownership of what SHOULD have been THEIR problem to resolve, BEFORE placing on the lot for sale. Their token check of $500.00 was, and still is unacceptable settlement to us. We got stuck with the MAJOR portion of making the repairs on a truck which NEVER should have been put on the lot for sale with such problems. Reviewers: BEWARE!! Buy "used" Vehicles with GREAT caution from LCFord. More

Preston and Marlon were very patient and supportive of my dilemma, having just wrecked and totalled my previous Focus. They explained all the options available on the Fiesta, as this was my initial choice of dilemma, having just wrecked and totalled my previous Focus. They explained all the options available on the Fiesta, as this was my initial choice of new car. Since I drive extensivly for work both quietly suggested I test drive a Focus as well. And after much questioning and mind changing, both patiently listened without trying to influbnce my decision. The experience of buying a new car was made so smooth by Preston, who seemed as excited as me by my final choie . I recommend these two fine gentleman without hesitation ! More

I think this is the fourth vehicle we have bought at this dealership. John Hill and James Rutherford were wonderful to work with. My husband and I went to check the cars on Friday night, and they were clos dealership. John Hill and James Rutherford were wonderful to work with. My husband and I went to check the cars on Friday night, and they were closing. John Hill was so nice to us. Even though he had worked all day, he still walked the lot and asked what we were looking for, price range, etc. After giving him this information, he showed us several cars, and I have no doubt, he would have stayed with us all night if we had wanted to stay. We came back on Saturday morning, he hooked us up with James Rutherford. He was very knowledgable and took his time to make sure he answered any questions we had about the cars. After we made our choice, both he and James did everything they could to make sure we were happy. These two men are top notch, and I would definately recommend this dealership and both of these men to my friends and family. Lance Cunningham was there on Saturday, and we meet him before we left and told him our experience had been wonderful. He has a great team working for him, and I am sure we will be back in the future. More

This is my second truck I have purchased from Lance,I live about 300 miles away but I can tell you there is no other place I would rather go! It is worth the trip! Ben- what can I say. You completely ou live about 300 miles away but I can tell you there is no other place I would rather go! It is worth the trip! Ben- what can I say. You completely outdid yourself once again! I coud not be more Happy!!! Thank You so much for getting me the Truck I allways wanted! Evryone there is allways so polite and friendly! If you are looking for a certain truck or car Ben Nelson will find it!!! Thank You Ben Sincearly Andrew More

I recently got my first new car at Lance Cunningham Ford. I was already familiar with the dealership through my parents both being multiple repeat customers. When I needed a new car, my parents strongly urge I was already familiar with the dealership through my parents both being multiple repeat customers. When I needed a new car, my parents strongly urged me to go here to find a vehicle. Preson came out as soon as we pulled in. I told him the car I was interested in, my price range, and the features I wanted my car to have. He immediately took me to the car I ended up getting. I did test drive another car as well, but I was immediately sold on my car as soon I tried it out. I felt very comfortable here and felt as if Preston was working hard for me to help me get my car. Preston also stayed after closing to finalize all the paperwork and details so I could drive my new car home that day. He relly went above and beyond to make sure his customer left happy. I have also been contacted by him after my visit there about whether I would like to come back to finish syncing my phone with my car since we didn't get a chance to do it that night and also to let me know his contact information if I ever need anything. Its very comforting to know that someone demonstrates how much they care about their customers and providing excellent service to them. I absolutely love my car and can't thank Preston and everyone else at Lance Cunningham for their assistance. More

I remember the first time that My Husband and I met Preston Williams I believe it was in 2007 and it was a very cold day but that didn't stop Preston he showed us around and even gave me his coat to we Preston Williams I believe it was in 2007 and it was a very cold day but that didn't stop Preston he showed us around and even gave me his coat to wear because it was so cold. I felt sorry for him because we test drove 2 or 3 Mustangs and he sat in the back which I can tell you from experience has very little room for a tall person but he didn't care he got right in. Well we came back in June 2011 and asked for Preston and we ended up buying a Ford Escape from him and the reason I bought this particular vehicle was because of Preston. I was looking for a used Jeep Cherokee and Lance didn't have any on the lot we left and went to a couple of other places and I told my Husband lets go back and see Preston because I want to buy a vehicle from someone I trust and that is just what we did and I am very happy I made that decision I love my vehicle. I have been to several car lots over the years and talked with several salesman but I can honestly say the only person I remember is Preston Williams because he is the best. I would recommend anyone I know that needs a vehicle to go to Lance Cunningham and see only Preston Williams. The next time I need a vehicle I will go back and see Preston again. More

One of the best new car shopping experiences. The salesman, Preston Williams, was down to earth, friendly, and seemed to be honest in dealing with me. I visited the showroon and spoke with Preston a salesman, Preston Williams, was down to earth, friendly, and seemed to be honest in dealing with me. I visited the showroon and spoke with Preston a few times, it was like talking to an old friend. I got to know him on a personal level and he went to work for me, trying to find the perfect truck. More

Dealership has improved over the years, no longer do you have high pressure sales people. The saleman I worked with, Preston Williams, is not on a commission basis, but rather a salary basis. This means h have high pressure sales people. The saleman I worked with, Preston Williams, is not on a commission basis, but rather a salary basis. This means he worked more for me, getting the best deal and selection, and less for increasing his paycheck. I would recommend this dealership to anyone. More

My wife and I recently were looking for a car. We "purchased" one from another dealership but between the bank & the dealer they couldn't get the financing together. After they wouldn't work with us "purchased" one from another dealership but between the bank & the dealer they couldn't get the financing together. After they wouldn't work with us we looked elsewhere. My father in law recently bought from LCF and said to go there. THE BEST idea ever! Not only were Preston & Mark(mgr) the best but everyone there treated us like family. THIS IS THE DEALRSHIP TO DEAL WITH! There is really no negotiating with price, they do what is right. Other dealers are trying to look out for themselves, they are looking out for you too. If you can"t afford it, they will tell you. If you can, they will work with you. The finance person Nathan was awesome as well. He looked for every penny we could save to get our car. He was almost done & at the snack machines when I went to the restroom. He asked if I worked for my company that gets discount pricing (which I totally forgot about). He reran the numbers quickly to save us as much as we could. This? From a dealership? From what we've been though? I was floored at his. I thought dealerships were out for money, this one is out for customer service. I have been in the customer service field for 17 years and even I was surprised. I can say that there is no other dealership that I would deal with. They are honest, fair, and good people. I've owned my own Ford for 8 years now and when I am ready to trade & upgrade I am going back. Don't waste your time with others. They will take care of you. Anyone who you deal with there will take care of you. Thank you P-Willy, Mark, Mom, and everyone there who made us feel welcome, like family, & like an individual. You have customers for life and more since I'm taking time to tell everyone who will listen about you. More