Lance Cunningham Ford

John Hill is an excellent representative of your dealership. I've been to Ted Russell Ford and they are not a place I will go back to. Your dealership made me feel good about purchasing another Fo dealership. I've been to Ted Russell Ford and they are not a place I will go back to. Your dealership made me feel good about purchasing another Ford vehicle. :) John was friendly (as were everyone I came in contact with at LC Ford, including service), very helpful, and very informed. He knew the ins and outs of the Ford Escape that I purchased and answered my questions truthfully and made my purchasing experience an enjoyable one. I did not feel pressured or uncomfortable about my purchase at all. I will be coming back to Lance Cunningham Ford for my future vehicle purchases and will be sharing my experiences with others. Much kudos to John Hill and thanks again for making me believe again in Ford and their products! Adrienne Seaborn More

I have purchased 3 vechiles from LC Ford in the past 8 years, 1 truck and 2 SUV (Escape) the most recent we traded our 08 Escape for a 2011. We ended up with SUV that was 3 years newer, went from 48K mile years, 1 truck and 2 SUV (Escape) the most recent we traded our 08 Escape for a 2011. We ended up with SUV that was 3 years newer, went from 48K miles to 54 miles, a new warrenty to protect our investment and our payment went up a whopping $19 more a month.. can't beat that deal... Jack, our salesman was patient, informative and helpful in our questions and concerns. We truly got a great deal, and great service. My other praise is for Brian and the Quick service lane team. With the purchase of our 2008 Escape, I decided not to have anyone service it except the Ford dealer. I have dealt only with Brian and would not have it any other way. He is a fine representive of LC Ford. He is stright forward, clear and consice about what is needed and how to save money in the servicing of our vechiles. I was also pleased that the quick lane was able to service my Chevy Colorado pickup. I did not buy this truck at LC Ford, but at their neighbor, Reeder Cheverlet. I do not choose to do regular business with Reeder, but did need a trustworthy place to have my truck serviced. I still have that at LC Ford. I appreciate the quality of salesmanship and service that I have come to expect with LC Ford. More

I had a transmission problem with a used truck i piurchased from Lance Cunningham Ford. After a week of e-mailing the dealership about the issues they aggreed to look at the transmission and discoun piurchased from Lance Cunningham Ford. After a week of e-mailing the dealership about the issues they aggreed to look at the transmission and discount the work required. They did what they said they where going to do. The transmission they installed is working great. More

Carolyn and I are in our 70's and have purchased many new and used vehicles in our 52 years. We visited Lance Cunningham with the intent to purchase a used 2009 Ford F-150 truck. However, we found the 2010 F and used vehicles in our 52 years. We visited Lance Cunningham with the intent to purchase a used 2009 Ford F-150 truck. However, we found the 2010 Ford F-150 very suitable to our needs. We traded our beloved 2002 Black Corvette Convertible which was a very emotional moment. We found Ben, Jack and other associates to be very knowledgable, professional and friendly. We left with a smile that we got a fair deal from some great people. The discussions related to Customer Service gave us the feeling that our service needs would be well served. The show room makes a customer feel comfortable and everyone was very friendly, even those who were not part of the "deal". The followup calls by Ben, Chuck and Lance are unheard of in the auto sales business. I plan on attending the seminar on May 7 regarding the Sony Sync system related to the note from Andy Anderson. This was the absolute best car purchase experience Carolyn and I have ever had. Thanks Lance Cunningham Don & Carolyn Stegemoller More

I live and work in Knoxville, and have bought three new cars for business, and one new and two late model used cars for my family from Lance Cunningham Ford. In every instance, I have found everyone at the cars for business, and one new and two late model used cars for my family from Lance Cunningham Ford. In every instance, I have found everyone at the dealership to be extremely friendly and accomodating. Their staff is knowlegable, professional, and never high pressure. I know from experience that they can be trusted to deliver on their promises and to put customer service and buyer satisfaction first. I highly recommend anyone looking for a new or used vehicle to give Lance and his staff a chance. They take the stress out of buying a car, and make it a very pleasant experience. More

I didn't end up buying anything from LCFord, but I might have if the salesman who initially helped me wouldn't have been so pushy. I can't remember his name now, I think it was Mark, but he was in his early have if the salesman who initially helped me wouldn't have been so pushy. I can't remember his name now, I think it was Mark, but he was in his early 20s and seemed very inexperienced with how to relate to customers properly. He was very fast-talking, in-my-face and way too over-hyped about making a sale. I felt very uncomfortable and at one point even said, "I hate shopping for cars." No sales person should ever cause those words to come out of your mouth. I was ready to leave, but, before I could go, I was paired with another salesman, John Hill, who was much more relaxed and calm and made me feel a bit more comfortable as a shopper. Even though I didn't end up buying a car from John, I appreciated his efforts, and I think he is probably a much better salesman. He did his best, but I just wasn't happy with the dealership's atmosphere in general and pricing was a bit high. I felt like the showroom was a bit gloomy and not well kept, and the vehicle selection was slim pickings even though the lot seemed huge. I later went to Lenoir City and found a dealership with the same vehicles at better prices and all around much friendlier staff, no pushy people. I ended up purchasing a car that wasn't a Ford, but I felt it would be worth my time to recommend seeking a sale at another dealership other than LCFord until they straighten out their unbalanced staff and clean up their appearance a bit and offer better deals. I just don't feel like I would be valued as a customer even after my purchase from that place, and a good relationship with a dealer is important to me in the long run. More

I am very satisfied with my purchase from Lance Cunningham Ford. Having a Sales Professional that does not try to push you into getting something you do not want, is very much appreciated. They wo Cunningham Ford. Having a Sales Professional that does not try to push you into getting something you do not want, is very much appreciated. They worked with me as much as they could and I believe if I would have went to another dealership, that I would not have been as satisfied. The atmosphere was very friendly which also says alot. When I was leaving they congratulated me, which also makes you feel even more excited with your purchase. I would definately purchase another vehicle from Lance Cunningham Ford, for they made my 1st new car buying experience worth while! More

Purchasing multiple vehicles for corporate use is often times unpleaseant and time consuming. I was referred to Lance Cunningham Ford and more specifically, Mr. Preston Williams by an associate. I have times unpleaseant and time consuming. I was referred to Lance Cunningham Ford and more specifically, Mr. Preston Williams by an associate. I have never dealt with a more professional, courteous, knowledgeable and responsive sales associate! Working with Mr. Williams was an absolute pleasure and I would strongly recommend Mr. Williams and Lance Cunningham Ford to anyone looking for a new vehicle of any type. We will most certainly continue doing business with both. Jason S. Cooke SECO Architectural Systems, Inc. Atlanta, Georgia More

We found this Dealership on line to have the best deal. We found this Dealership on line to have the best deal. We traveled from Cullman Alabama to Tenn. and it was well worth the drive. I have to say to We found this Dealership on line to have the best deal. We traveled from Cullman Alabama to Tenn. and it was well worth the drive. I have to say to ask for the Salesman "William Roy". He is so nice and honest, christian man. You can tell that as soon as you speak with him. Even though all the salesmen was very nice I will always ask for William Roy. We have a Ford dealership in Cullman but not as Great as Lance Cunningham Ford in Tenn. No matter where you live check out this "Lance Cunningham Ford" and You will see for yourself. More

All the staff were very helpful and friendly. They helped get the figures to fit our budget so we could purchase the car my wife and I wanted. We spent the better part of our saturday there and they helped get the figures to fit our budget so we could purchase the car my wife and I wanted. We spent the better part of our saturday there and they were very accomodating. Preston and Andy both had a good sense of humor and seemed like they enjoyed their jobs and that makes a big difference. If yall get to read this, just want to say thanks again. More