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Land Rover Alexandria
Alexandria, VA
94 Reviews
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Showing 94 reviews
October 27, 2018
Disappointed This is my first time to get my care there for service, I usually go to Chantilly one but it’s far. My appointment 1045, I was asked to wait to take t This is my first time to get my care there for service, I usually go to Chantilly one but it’s far. My appointment 1045, I was asked to wait to take to the service guy who clearly does the rentals and not even able to reply to me when I ask how long I need to wait to drop my car, finally after 2 hours of waiting he kinda listened to me and he said you know what drop you car keys in that box and someone will call, I’m very upset abou how they delt with it , I’m not going back there again 😡😡😡 More
by aali
Employees Worked With
N/A
Helpful March 10, 2018
Feed my family After attending the Washington Auto Show and participating in the Land Rover driving experience, I received numerous calls from a salesman at the Alex After attending the Washington Auto Show and participating in the Land Rover driving experience, I received numerous calls from a salesman at the Alexandria Land Rover dealership. The weather was amenable today and I had some time, so I stopped by the dealership. I simply wanted to test drive the Discovery and Discovery Sport. I was assigned a salesman named Will (you Will remember my name—his words). After Will told me a few differences between the Discovery and the Discovery Sport, I asked if there was anything available to test drive. Will looked around and said that the cars were six minutes away. I said, “OK.” Will then said that the cars could be out of gas or won’t start, and that this was a money day, and that this is how he feeds his family. At that point I asked him for his card and I told him that I would contact him and set up an appointment to test drive. Will said that he didn’t have cards and that he shares contact information. I was taken aback by Will’s comments. It was apparent that will did not want to take me on a test drive. As a customer, it is important to me that the sales person listens to my needs and provides excellent customer service. A customer isn’t a customer once, but a customer for life. I have owned eight cars in my life and on more than one occasion, multiple cars were purchased from the same salesperson. My experience today did not leave me feeling good about Land Rover. No one wants to be told they are a meal ticket. I recommend customer experience training for Will, if the dealer chooses to keep him in sales. If Will treats other customers with similar contempt, he is a liability the Land Rover Alexandria dealership. More
by hisbsns
Employees Worked With
Will
December 28, 2016
disappointed in NC We have been looking for a preowned LR4 for a while and found the perfect one at LR Alexandria (we live in Charlotte, NC). We contacted a salesman las We have been looking for a preowned LR4 for a while and found the perfect one at LR Alexandria (we live in Charlotte, NC). We contacted a salesman last night and were told we would be sent photos and a best price this morning. We were sent the photos and told the price was the best price so we agreed and asked for the out-the-door price to be sure there were no hidden dealer fees. We were told the lady who runs the numbers was out today and that someone was coming to see the car today at 2pm and we would be given a chance after that person, despite planning a flight up and agreeing to the full asking price. We spoke to the general manager who said the same thing, that they did not give preference to out of state buyers over locals - even though we were ready to buy. Nothing about this practice seems fair or logical and we are very disappointed with our experience, especially since we were willing to pay the $500 holding fee for same-day pickup. Having to beg a dealer to sell to you is a new concept to us. If you are looking online, don't waste your time if you aren't local to their area. More
by landrover23
Employees Worked With
Khalil (sales) & Fred Shepard (General Manager)
December 27, 2016
Excellent service during our first visit Had a few accessories put on our new LR4, and Chad took EXCELLENT care of us. When I found out the service would take 2 days, he was quite accommodat Had a few accessories put on our new LR4, and Chad took EXCELLENT care of us. When I found out the service would take 2 days, he was quite accommodating in securing a last-minute loaner. The car came back on time and super clean. Looking forward to years of service here. More
by Mitchg123
Employees Worked With
Chad Jameson
December 02, 2016
Excellent Srvice Great service. This is my second time in this dealership. Very friendly and professional. Definitely I'll recommend friends and family. In one word, Great service. This is my second time in this dealership. Very friendly and professional. Definitely I'll recommend friends and family. In one word, loved the services. More
by Suman
Employees Worked With
Don't remember
November 30, 2016
Good job landrover. Thumbs up for my sales advisor Brandi sensing and sales manager David. I have known David since my purchase and now Brandi is a pleasant additon to th Thumbs up for my sales advisor Brandi sensing and sales manager David. I have known David since my purchase and now Brandi is a pleasant additon to the team. Brandi goes above and beyond and knows her job well. More
by York
Employees Worked With
Brandi sensing
November 08, 2016
Incredible service I had a nail in the side of a tire, plus I wanted an opinion on replacing 4 tires. Land Rover of Alexandria has an excellent new tire program... so I I had a nail in the side of a tire, plus I wanted an opinion on replacing 4 tires. Land Rover of Alexandria has an excellent new tire program... so I left with 4 new Continentals. I can always trust Chad Jamerson. He has given me invaluable advice, service and professionalism. He is simply the best service advisor!!! More
by Pappy
Employees Worked With
Chad Jamerson
November 03, 2016
5 Starts Land rover always preform a great service on our LR4, I definitely would recommend it, especially if your adviser is Brandy, she is great very profe Land rover always preform a great service on our LR4, I definitely would recommend it, especially if your adviser is Brandy, she is great very professional and helpful More
by caleto
Employees Worked With
nn
October 28, 2016
Outstanding Maintenance/Repair Services Maintenance Services provided by Mr. Steve Lindsey and technicians were outstanding, professional, effective and efficient. Mr. Lindsey identified ad Maintenance Services provided by Mr. Steve Lindsey and technicians were outstanding, professional, effective and efficient. Mr. Lindsey identified additional key areas that needed repair (brakes) and provided cost effective ways (service coupon) to have them paid. More
by klouieRRSport
Employees Worked With
Mr. Steve Lindsey (Maintenance Rep.)
October 25, 2016
Great car buying experience. Land Rover of Alexandria has provided me with the best car buying experience I have ever had. Eddie Santos and Matt Ferris went above and beyond to fi Land Rover of Alexandria has provided me with the best car buying experience I have ever had. Eddie Santos and Matt Ferris went above and beyond to find and secure the Range Rover of my choice. The after purchase experience was just as impressive, Wilmer came out to my house and went over the vehicle from top to bottom explaining every detail about my new car. If you are in the market for a new Land Rover I highly recommend Land Rover of Alexandria. More
by Satchmo 1
Employees Worked With
Eddie Santos, Matt Ferris, Wilmer
