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Land Rover Flatirons
Broomfield, CO
51 Reviews
Land Rover Flatirons has been serving the Denver metro area, including Cherry Creek, Littleton, Boulder, Broomfield, and Fort Collins since 2001. We offer great low prices, rebates, and incentives for new & used Land Rovers, as well as other luxury pre-owned vehicles. Our expert Service & Parts staff is enthusiastic about the brand and it's evident in their work. We have the opportunity to sell the most luxuriously rugged vehicles built today and we offer the service to stand behind that commitment.
Our exclusive rewards program where you can earn points & dollars towards your next vehicle purchase! Learn more -- www.landroverflatirons.com/advantage
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 51 reviews
January 15, 2024
This was hands down the worst customer service we have ever received when trying to purchase a vehicle. We visited the Dealership 4 times and they couldn't get it done. The sale basically fell in their la ever received when trying to purchase a vehicle. We visited the Dealership 4 times and they couldn't get it done. The sale basically fell in their laps and they still managed to miss the mark which should have been a slam dunk The 1st time we visited, we were told if we didn’t have an apt they we not able to speak with us and we needed to come back at another time after we made an apt. The dealership was NOT busy and we were interested in purchasing a car. They didn't give us the time of day. We left frustrated and looked at several other cars / dealerships that were not LR's. This originally completely turned us off from the brand. In the end, we decided that LR was still the car we wanted and came back several months later this time with an apt. We had spoken with Debbie Taylor who was incompetent and inattentive to any sort of detail. We arrived and she had the wrong model ready for us to drive. It was after work so we drove the wrong car anyway b/c there was no time to pull another. She couldn't answer our questions and we came back the following day to drive the correct model. We then asked several questions about the ordering process and what each package entailed. Still couldn't get what we needed and her canned response was "LR makes it extremely difficult to build a car". We received no follow-up calls and we were not confident she could order the car we wanted without getting the order wrong. We then painstakingly went through the entire process on our own with some final questions. We even went back to the dealership with the specific build in hand and we got nowhere. We called for another Sales Rep and made an apt. He assured us he would speak with Debbie and it wouldn't be awkward when we came back- He didn't show that day and we ended up with Debbie again. She couldn't remember our names, she couldn't remember that we already drove the car we wanted, nor did she make any additional follow-up calls. I then emailed every question we had…….. Still couldn't produce what we needed. I specifically said I didn't want the recommendation to "look online"…. That's what we got anyway. We went round and round in circles for several weeks. We then went to LR Denver in Littleton and they were wonderful. They answered our questions within 5 minutes. Their Customer Service was superb and we put in our order that day. LR Broomfield is literally 5 minutes from our house. We won't go back. Instead, we will make the hour long trek to Littleton where we have the confidence even for our service appointments. We got done what we needed to in Littleton in a matter of minutes. More
by Rachel_C
Employees Worked With
Debbie Taylor
