Land Rover Frisco

Extremely Disappointed – Dealership Damaged My Sunroof, Attempted to Charge Me $6,000, Then Refused Future Service After Admitting Fault On October 5, 2025 I brought my Jaguar F-Pace S to Jaguar Dallas fo Attempted to Charge Me $6,000, Then Refused Future Service After Admitting Fault On October 5, 2025 I brought my Jaguar F-Pace S to Jaguar Dallas for a standard service appointment. While the vehicle was in their possession, the technician was performing electrical testing and opened and closed the sunroof several times. During that process, the sunroof broke completely away from the frame . My sunroof was fully functional when I dropped off the vehicle and had never exhibited any issues prior to this visit. A short time later, I received a call from the service department informing me that the entire sunroof assembly would need to be replaced, as it could not be repaired, and that the cost would be approximately **$6,000.** When I challenged that quote, a second representative called me back offering what sounded like a “discount,” stating that they would cover most of the cost if I paid **$1,000.** This kind of back-and-forth felt like a sales tactic rather than an honest attempt to resolve a mistake. I again refused, explaining that the damage had occurred while the car was under their care and that I should not be responsible for any part of the repair. Only after I stood firm did the dealership acknowledge that the damage had indeed occurred in their possession and agree to replace the sunroof assembly at no cost to me. While that seemed like a proper resolution at first, I was then informed that there would be **no warranty** on either the part or the labor because I had not paid for the repair myself. To make matters worse, I was told that the dealership would **no longer service my vehicle in the future.** Direct quote from text message: October 20, 2025 “[Jason] said that we will go ahead and replace the sunroof assembly at no cost to you but will no longer be able to work on your vehicle after this visit. I will get the sunroof assembly ordered and it will take about 7 to 10 days to get in. I will update you once we have the part here as it will give me a better idea of when we will complete. Thank you Reply STOP to OptOut from Snell Motor Company” In my opinion, this approach demonstrates a clear lack of professionalism and accountability. A customer should not be penalized or denied future service for insisting that a dealership take responsibility for damage that occurred under its own control. I had expected a higher standard of integrity and customer care from a brand that represents Jaguar. If you choose to service your vehicle at this location (Jaguar DALLAS, TX - Snell Motor CO), I strongly recommend documenting everything, requesting written confirmation for all communications, and inspecting your vehicle carefully before leaving the premises. This experience has left me deeply disappointed and has permanently affected my trust in this dealership. For anyone experiencing similar issues, I suggest filing a formal complaint with **Jaguar North America** and the **Better Business Bureau**, as both organizations track dealership conduct and can escalate matters when a resolution is handled unprofessionally. More

Got not only a great deal on my trade, but we upgraded to a big body Range Rover! It is in pristine condition, so pleased! Got us a great rate through Land Rover Financial, too! Smooth and easy transaction, a big body Range Rover! It is in pristine condition, so pleased! Got us a great rate through Land Rover Financial, too! Smooth and easy transaction, great communication! Highly recommend! More

Worked with David (pre-Sales) to buy a Range Rover, worst service ever, took forever to get me a quote and price received way over what was discussed both on purchase as well as lease, both made up, all lies service ever, took forever to get me a quote and price received way over what was discussed both on purchase as well as lease, both made up, all lies, DO NOT LEAVE without getting something in writing. Lost his sale due to lack of caring for the consumer, most definitely a minus zero experience More

They are not willing to do anything for a blown engine that just came out of warranty on a vehicle I have only had for 10 months. The car only has 40,000 something miles on it. We have had 2 oil changes d that just came out of warranty on a vehicle I have only had for 10 months. The car only has 40,000 something miles on it. We have had 2 oil changes done on it and they are saying there is no reported services done on it. That’s because there hasn’t been any issues. To say there is nothing you can do knowing the customer still owes the entire auto loan on a vehicle is absurd!!! I want everyone to know how crappy range rovers are! And also how Land Rover does not really care about taking care of their customers and leaving them high and dry in a lose lose situation!!! More

Michael Teschner has been my go-to service person since purchasing our Jaguar in 2021. He has been very friendly and easy to work with while helping to solve my battery charging problem. He is willing to purchasing our Jaguar in 2021. He has been very friendly and easy to work with while helping to solve my battery charging problem. He is willing to listen and suggest things that might help. I even look forward to seeing him each time I visit and chatting about our common interests and cars in general. More

I have taken my Range Rover to this dealership 3 times(within the last four months) for the same issue. The techs are guessing at the diagnosis and charging me every time. The dealership should have times(within the last four months) for the same issue. The techs are guessing at the diagnosis and charging me every time. The dealership should have fixed the problem the first time. Do not take your vehicle to this dealership. They do not have the equipment or techs to properly diagnose your vehicle! Horrible Servic More

Extremely poor customer service after the sale. Very poor communication with finance department. Lack of response to emails from finance department. Very poor communication with finance department. Lack of response to emails from finance department. More

Very poor follow up of issues and does not care about the customer after the sale. customer after the sale. More

We had some issues during our 3 year lease with Jaguar. Because of the issues we were told (on 2 separate occasions) we would not have to worries about the $495 "turn in" fee on the car. After all was said Because of the issues we were told (on 2 separate occasions) we would not have to worries about the $495 "turn in" fee on the car. After all was said and done, this dealership did a 180 and reneged on what THEY had promised us. That being said, when the time comes, we will go to a different dealership in our metroplex. Unfortunately they are cutting off their nose to spite their face. They'll be fine. They're simply losing future clients and referrals. Bad call. More

Beware: Took my Range Rover in for service on a Sat. afternoon. It was stolen within a couple of hours by someone who helped himself to the key fob that was left in an unlocked room and not in a locked afternoon. It was stolen within a couple of hours by someone who helped himself to the key fob that was left in an unlocked room and not in a locked box, right as the service department closed, which he used to find the vehicle and drive it off to Mexico. Dealership claims it did not even know vehicle was gone until 6 days later and then only because I had been calling to find out service status. Then, they tried to get me to pay them for a comparable replacement vehicle beyond the low ball offer from them and their insurance company for mine. This is no way to treat a customer. Apparently not the first time something like this happened so BEWARE. More