Land Rover Frisco

Tried closing on vehicle Thursday but sales rep Jonathan said he was out for the day due to a sick child but that he would work on getting the buyers order sent to our bank. Friday came around and we called said he was out for the day due to a sick child but that he would work on getting the buyers order sent to our bank. Friday came around and we called the bank, they said they never received the buyers order. Called Jonathan and he said he would send it over. After a while the bank received it and said the would now need the letter of guarantee and title app but Jonathan said the financial director would have that sent. Was never sent and Jonathan then told me they would have it sent 1st thing in the morning before my bank was open. Come 930am I get a call from Jacob trying to get me to finance through jaguar and to get the extended warranty. Told him that it was a little upsetting that they are just now trying to give me information about the extended warranty because I had asked Jonathan a few time about it and even ask to be sent a brochure but never received information. I did receive the brochure from Jacob and told him I would compare it with the banks warranty. When I would call with questions he was very responsive but when I finally told him we would just stick with the bank since all their paper work was processed already and I didn't want to have to rework it, he said OK and that he would have the letter of guarantee and title app sent right over. When I got of the phone with him it was a little after 10am. Come 12pm my bank rep said they never received it. I attempted to call Jacob multiple times but had no luck getting an answer or call back from him. I finally spoke with management who said he would speak with Jacob to have him send it over. 1pm and bank still hadn't had anything, so I called the manager again in which he said he was working on sending it as we speak. My bank closed at 2pm and my wife had to wait there a little over an hour for them to finally have all the paperwork they needed sent over so back could print the cashiers years check. Bad over all 1st time experience with dealership. Jonathan was very knowledgeable with their extended warranty, Jacob was only responsive when he was trying to make an upsell and said he would have paperwork sent right over but never did and became unresponsive after he was told no on the upsell. More

Always pleasant to deal with Land Rover. Lease is coming up and hope to stay in a sport Lease is coming up and hope to stay in a sport More

They were very helpful professional, and made sure I was satisfied. Great people, great service. satisfied. Great people, great service. More

Clean and helpful staff…valet and service advisor. Michael was great ! Everything was exactly as told. Michael was great ! Everything was exactly as told. More

Very helpful and informative. Kept in touch with us and worked around our schedule. Let us know as much as possible about the vehicle, no hidden issues. Kept in touch with us and worked around our schedule. Let us know as much as possible about the vehicle, no hidden issues. More

My service rep was professional and personable. He kept me appraised of any and all developments and did an outstanding job. Whatever your paying him it not enough. He kept me appraised of any and all developments and did an outstanding job. Whatever your paying him it not enough. More

Very lack of communications when my 1st vehicle arrived. Helped me to get second vehicle but no customer satisfaction recovery. what I went through and even as customer I was upset to the roof but I kept i Helped me to get second vehicle but no customer satisfaction recovery. what I went through and even as customer I was upset to the roof but I kept it calm. If I would have screamed and made a scene would have a got better deal. But it's not me. I know some people do that and they get the most out of it. Austin is very knowledgeable person. I would give him 5 star for his personal but he was also a part of it for no communication for 1st vehicle. I had paid deposit for ordering the vehicle and they had not included in my final bill. I got the credit back after multiple ask and finally texting to general manager Don't know may be I'm wrong but it could be racial thing. I hope I get a good service when I go there.. More

Thy always get it right! The staff is very courtesy and knowledgeable about the vehicles and the service needed. I love that my RR comes back washed and cleaned inside and o The staff is very courtesy and knowledgeable about the vehicles and the service needed. I love that my RR comes back washed and cleaned inside and out! More

Poor customer service. Took five days to change the old and replay battery. Then attempted to charge $145 more than quoted Took five days to change the old and replay battery. Then attempted to charge $145 more than quoted More

The Range Rover maintenance department consistently provided exceptional care for my car. Timely service, attention to detail, and professional staff made my experience truly satisfying. Highly recomme provided exceptional care for my car. Timely service, attention to detail, and professional staff made my experience truly satisfying. Highly recommended! More