Land Rover Frisco

I appreciated Robert going above and beyond to cover my repair even though I was out of warranty by 50 miles. repair even though I was out of warranty by 50 miles. More

Fast diagnostics and repair and great communication with Robert Moreland. Vehicle was ready and waiting when I went to pick it up. Robert Moreland. Vehicle was ready and waiting when I went to pick it up. More

Jon Frey and the team provided excellent service, very professional team and very accommodating throughout the process. professional team and very accommodating throughout the process. More

The dealership was very helpful. My wife's brakes were down to an unsafe position and they ordered the custom parts she needed and got her all fixed up in a jiffy. Thank you! My wife's brakes were down to an unsafe position and they ordered the custom parts she needed and got her all fixed up in a jiffy. Thank you! More

It was another great service visit at JLR Frisco n Lauren was awesome in getting the services done n getting me back on the road was awesome in getting the services done n getting me back on the road More

Micheal was helpful, quick and courteous. I was in for air in tires and state inspection. I was in for air in tires and state inspection. More

I have an older Range Rover Sport (2014). Bought it pre-owned in 2022. Instrument panel would intermittently go completely blank while driving and reboot. Significant safety issue. Adam was a Bought it pre-owned in 2022. Instrument panel would intermittently go completely blank while driving and reboot. Significant safety issue. Adam was able to locate the problem and remediate. A previous owner had modified the vehicle by installing a hidden tracking device. Pleased with how Land Rover Frisco diagnosed and addressed the issue. More

Jonathan was extremely helpful. The process was so efficient and it was easy to do business. The process was so efficient and it was easy to do business. More

I received the email September 15th on my plate. But no phone call, follow-up. What happened. Waiting on my warranty information But no phone call, follow-up. What happened. Waiting on my warranty information More

I am very disappointed at the lack of a courteous service and professional response from a sales manager despite the salesperson Jonathan Hubbard being very professional and respectful. We did not agree on a and professional response from a sales manager despite the salesperson Jonathan Hubbard being very professional and respectful. We did not agree on a deal for a 2023 Defender due to $1,000.00 difference. Next day, I was interested in the newer 2024 Defender. Subsequently, Jonathan was working on putting a deal together by acquiring the Defender from another dealer with a dealer trade. He even quoted me a price and told me I had to respond timely as he needed to send a driver to acquire the vehicle. Due to different pricing on this one, we were $500 in difference. A short time later, I called Jonathan to finalize the deal, but he told me the management would not honor it anymore. He said he could not do anything and apologized. However, I was persistent the next day and texted him several messages, but he did not respond. I am sure he did not respond because he did not receive the management support to close the deal. This is beyond rudeness and unprofessionalism behavior of a manager, especially considering a very high-end dealer. Further, I would, at least, expect a courteous, mature, and professional call from a manager explaining the reasons and appreciating my prospective business. Last but not least, a decent and professional manager should call a customer personally and thank for the negotiation or offer even though a deal is not reached. If a manager can not even negotiate hard when necessary, why is he collecting collecting paychecks merely being a 'statue'? This is car business and regardless of the brand, negotiation and difficult customers are expected and I am sure Land Rover emphasizes this in their motto and training of its dealers and employees. I felt this was a very cheap, pathetic, and inappropriate response or lack of response as if you are just a small used car dealer given the expensive and luxurious name brand! People have very high expectations when they walk into such type of show rooms. No customer will write a blank check to buy a car in today's market without some level of negotiation. I am beyond disgusted at the Land Rover brand and this dealership for taking a customer for granted! This is absolutely not the "meaningful relationship that enhance the guest experience" as boasted in the dealer's website when their actions or worse than some cheap used car dealers! I would warn future customers to be aware of where and how they do business. Many times in life, all it takes is one simple bad experience to cloud all the good things that may have been done. Thank you. More