Land Rover Frisco

BEWARE: An F- sales experience (graded on a curve). Spoke over the phone to confirm availability. Provided everything to structure the deal. Rep even called prior to me leaving to provide final pric Spoke over the phone to confirm availability. Provided everything to structure the deal. Rep even called prior to me leaving to provide final pricing, etc. Drove an hour to get to the store and once there received a text stating the vehicle (FR0093) was sold a MONTH ago. Amazingly - I received an email from the store thereafter stating "When are you available to come in to check it out?" The incompetence at Land Rover Frisco is something I didn't think was possible when buying a luxury vehicle. The GM really should do a post mortem on this debacle. A true waste of my time and money. CAVEAT EMPTOR! More

Worst experience ever in trying to buy a vehicle. I'm from out of state and began negotiating on purchasing a vehicle. My sales person, Kevin Young did a great job answering questions. I sent Kevin som from out of state and began negotiating on purchasing a vehicle. My sales person, Kevin Young did a great job answering questions. I sent Kevin some additional questions the next morning and he quickly provided me with the answers. I then indicated to Kevin that I wanted to move forward with purchasing the vehicle and that I would give him a deposit or down payment over the phone with my credit card. He spoke to his sales manger, Kevin Bedford and was told that another person had called about the car and was coming by to take a look at it. Since they were local, the Sales Manager told him that I had to wait until they were able to view the vehicle and see if they wanted to buy it or not. Again, I told my sales person that I'm confirming to purchase the vehicle and to move forward with the sale. Again, Kevin Bedford indicated he would let him sale me the vehicle. My sales person indicated that Kevin Bedford would be giving me a call to explain, which he never did and probably won't. The other person did purchase the vehicle so they got their sale. In all my years of buying cars, this was a first for a dealership not wanting to sale me a car. Unbelievable! More

Bad sales practices BEWARE. I inquired about a vehicle Land Rover Frisco had in stock; after speaking with Mark Gonzaba and agreeing to my trade-in amount, I decided to proceed with the vehicle's purchase Land Rover Frisco had in stock; after speaking with Mark Gonzaba and agreeing to my trade-in amount, I decided to proceed with the vehicle's purchase. Mark collected my pre-approval letter and all the necessary information. Arrangements were being made for the delivery of the vehicle with no mention of anything that would cause the deal not to happen(See text conversation below). I spoke with Mark till around 8 pm getting all the information he was requesting over to him. The first thing the next morning, I received a text I quote, "We had a client walk in late last night and purchased the model 3". If this is the way Land Rover Frisco treats their clients during the sale of a vehicle, imagine how you'll be treated and what excuses they will make after you take delivery of the vehicle if something were to go wrong. Integrity is not what you'll find at Land Rover Frisco. The mission statement on their website "Consistently exceeding expectations through empowered team members committed to building meaningful relationships that enhance the guest experience. Our intent is to earn your trust and we consider it a privilege to be the provider of your automotive needs." couldn't be more misleading. There are many other great dealerships; take your business to them. More

Great Experience and I would recommend my friends. Worked with Anthony. Great salesman. We had a chance to have some phone conversations before we met to discuss our purchase. Found the right car, at t Worked with Anthony. Great salesman. We had a chance to have some phone conversations before we met to discuss our purchase. Found the right car, at the right price. Very direct and to the point. We made a five hour drive to work with Anthony. Would do it again in a heartbeat He anticipated everything we wanted and the whole process was most professional. Had a chance to meet Anthony's boss and the finance manager (Kai). Both gentlemen were right up front, professional and a joy to work with. If you are looking for a great buying experience on a terrific vehicle, you owe it to yourself to work with these professionals. More

My sales gentleman was Anthony ( ASK for Anthony if you want to buy a car) and he is such a caring and patient guy. I did not feel pressured to buy the car, he was friendly and understanding (especially wh want to buy a car) and he is such a caring and patient guy. I did not feel pressured to buy the car, he was friendly and understanding (especially when my toddler son was screaming...lol). Also, often times, car salesman/dealerships judge a book by its cover, and this was not the case at Jaguar Land Rover Frisco nor with my salesperson, Anthony. And purchasing the car was effortless. I had a great experience and when God blesses me with more, I will purchase that Jaguar or Maserati SUV that I was also eyeing...! More

Just Horrible This dealership is horrible, don't know the meaning of customer service. You list a price on a vehicle, you sell it at that price. This dealership is horrible, don't know the meaning of customer service. You list a price on a vehicle, you sell it at that price. More

Speechless . Overall a terrible car shopping experience, even with an appointment. I would suggest you take your money and time somewhere else. I wish I would . Overall a terrible car shopping experience, even with an appointment. I would suggest you take your money and time somewhere else. I wish I would have read the reviews here prior. Such a disappointment. -Nichole Lee🍎🌳 More

Great Car Buying Experience Plus Encore Delivery Service I had a great car buying experience with Juan and love my new Land Rover Discovery!! Was happy to learn that later, Matt McKinney the encore delivery I had a great car buying experience with Juan and love my new Land Rover Discovery!! Was happy to learn that later, Matt McKinney the encore delivery specialist, would be coming to my house to walk me through everything I needed to know about the car. He was very through and helped answer any questions I had, got the garage doors setup and everything! Top notch from start to finish! More

We are too busy for you Worst customer service for the Service Department. Called numerous times, placed on hold numerous times, and a Call back is unheard of. 2 to 3 weeks t Worst customer service for the Service Department. Called numerous times, placed on hold numerous times, and a Call back is unheard of. 2 to 3 weeks to be placed for a loaner and the Service team don't COMMUNICATE with the mechanics. Tried numerous time to speak with a Service, but she is either out to lunch, with another customer, left for the day, called in sick, I will call you back, never got the message and I dont recall that conversation. Now I need to find another Land Rover dealership that can do on what they promise...Customer Service!!! More

Unprofessional and very poor customer service I consider myself a decent humanitarian, a taxpaying citizen; not to mention U.S. Army Officer Veteran. Nevertheless, instead of being treated like a I consider myself a decent humanitarian, a taxpaying citizen; not to mention U.S. Army Officer Veteran. Nevertheless, instead of being treated like a customer at Land Rover Frisco, I was handled like a conspiring criminal. The experience was so disrespectful and disturbing I’m next to pursuing legal action. I’ve been looking/waiting for a 2020 RR SVR Black w/red interior for 6 months, when one came up on radar at this dealership, I made arrangements to put a deposit on the vehicle to have it held until I could get to the dealership to buy it. After negotiations, a sale price was agreed upon but once it was determined by the sales manager (Allen Holmes) that I was paying in cash (cashier’s check), the degradation began: after being left in the salesman’s office unattended to for a least in hour, Allen Holmes accompanied by the salesman comes into the office and immediately informs me he is not selling me the vehicle because I seem suspicious and subject to export the vehicle out of the country, plus; I am raising to many red flags. Red Flags??? (1) I’m asked how can I substantiated having a cashier’s check well over a 100k. (2) I’m asked to show him 3 months of bank statements. (3) He then tells me from his research that one of my houses is only valued at 178k…unbelievable. He feels I’m linked to some vehicle export conspiracy where individuals are buying vehicles in cash and exporting them to Lagos, Nigeria. I told him he had insulted & mischaracterized me and I had wasted a lot of time and money to be treated unfairly after coming to that dealership in good faith to purchase a vehicle. This is the worst consumer experience I have encountered in my adult life and there is no way any customer should be subject to this type of treatment, although I’m hard pressed to feel that he would have dared handled someone of a different ethnicity in the same manner. Simply pathetic. Bad business practice and blatant discrimination. More