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Land Rover Frisco - Service Center

Frisco, TX

2.0
2 Lifetime Reviews Review Dealership

2 Reviews of Land Rover Frisco - Service Center

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December 18, 2019

"We are too busy for you..."

- josephbrown0177

Worst customer service for the Service Department. Called numerous times, placed on hold numerous times, and a Call back is unheard of. 2 to 3 weeks to be placed for a loaner and the Service team don't COMMUNICATE with the mechanics. Tried numerous time to speak with a Service, but she is either out to lunch, with another customer, left for the day, called in sick, I will call you back, never got the message and I dont recall that conversation. Now I need to find another Land Rover dealership that can do on what they promise...Customer Service!!!

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Recommend Dealer
No
Employees Worked With
Nichole
June 04, 2018

"Persistently dedicated until the problem is solved"

- LR4 2011

Trying to solve unique quirks and problems on an intricately designed machine is extremely difficult. It’s similar to finding treatments for one or more rare diseases. Fortunately, Land Rover Frisco has a hands on professional manager. Jason never gets frustrated, and calmly persists in seeking solutions. Two of his ace service advisors are AJ and Ross. Amazing temperament and more courteous than you would ever expect. Both are extremely knowledgable, and respectfully value your time and the investment made in your vehicle. Many thanks for fine work. Anthony

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason, AJ, Ross, Tracy, and Jessica
1
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