Land Rover Houston North

2023 Range Rover: 20+ Service Visits, 5 Weeks in the Shop, and Still No Solution I purchased my brand-new 2023 Range Rover in May 2023 for approximately $160,000. Unfortunately, it has been the worst Shop, and Still No Solution I purchased my brand-new 2023 Range Rover in May 2023 for approximately $160,000. Unfortunately, it has been the worst vehicle ownership and service experience I have ever had. Since purchasing the vehicle, I have had to take it to an authorized Land Rover dealership more than 20 times due to recurring issues. One of the most concerning problems is that the tailgate opens unexpectedly without any intentional command from me. Most recently, my vehicle spent approximately five weeks at Land Rover Houston North while the dealership, Techline, and Engineering investigated the issue. Land Rover Engineering’s own telematics investigation identified 865 gesture sensor trigger events, including 71 that met the conditions for a tailgate opening request. The data also confirmed multiple instances in which the tailgate opened and remained open for hours. Despite these findings, Engineering characterized the system as “working as designed” and recommended disabling the factory-installed gesture tailgate feature. On September 11, the dealership explicitly confirmed to me in writing that there was no solution to my concern and that there was nothing further they could do with the vehicle. The dealership returned my vehicle on September 14. Just five days later, on September 19, the tailgate opened unexpectedly AGAIN. I recorded the incident on video and immediately reported it to the dealership and Land Rover North America. After more than 20 service visits, approximately five weeks in the shop during the latest visit alone, and years of recurring problems, I have completely lost confidence in this vehicle. Land Rover North America has been reviewing my repurchase request, but I have not received a final decision. I am now pursuing the matter with legal representation. I purchased a luxury vehicle expecting quality, reliability, and dependable customer support. My actual experience has been extremely disappointing. My advice to prospective Range Rover buyers: Research the model carefully, review the warranty terms, and pay close attention to long-term reliability and after-sales service before making such a significant investment. I am sharing my personal experience because I believe potential buyers deserve to understand what can happen when recurring problems remain unresolved. Luxury should mean more than impressive design and advertising. It should also mean reliability, accountability, and standing behind the product you sell. More

Rating: 0/10 – Severe Customer Service Failures I am documenting repeated service failures with Land Rover North Houston. My initial visit in September 2023 resulted in: Vehicle held 6 days for a documenting repeated service failures with Land Rover North Houston. My initial visit in September 2023 resulted in: Vehicle held 6 days for a battery replacement No proactive communication No loaner vehicle provided Out-of-pocket rental expenses due to lack of timeline clarity Warranty not submitted until several days after drop-off Due to this experience, I avoided returning. In March 2026, I contacted the dealership regarding a possible battery warranty. Instead of assistance, I encountered: Incorrect information from staff A service advisor who was dismissive and unprofessional Repeated denial that I had ever serviced my vehicle there (despite valid documentation) Being transferred to unavailable personnel No return calls from management despite multiple voicemails No follow-up even after escalation through Land Rover USA After 3 days, I received an answer indirectly through corporate—not the dealership. This reflects a serious breakdown in: Record keeping Customer communication Staff training Management accountability This experience does not align with the expectations of a luxury automotive brand. More

Marcos gave us great, expert advice and made our purchase a pleasant experience. Also. the financial person was wonderful a pleasant experience. Also. the financial person was wonderful More

Land Rover Houston North created an exceptional customer experience. I would highly recommend them. Thank you experience. I would highly recommend them. Thank you More

I have purchased 4 vehicles here. They are the best, and Alex is easy to work with. He understands what I’m looking for. They are the best, and Alex is easy to work with. He understands what I’m looking for. More

Great experience, excellent services provided by Donna Watkins at Land Rover Houston North. Will get my next car from Donna again. Watkins at Land Rover Houston North. Will get my next car from Donna again. More

My Dealer is as amazing! He was very informative and truly knowledgeable on every aspect of the vehicle I purchased He was very informative and truly knowledgeable on every aspect of the vehicle I purchased More

just wanted to say thank you to the whole team at the dealership. The place was super nice and clean, and everyone was very welcoming. I’m especially grateful for the help especially want to recognize Al dealership. The place was super nice and clean, and everyone was very welcoming. I’m especially grateful for the help especially want to recognize Alvaro Garza he was extremely helpful and made sure I understood all the details. He went above and beyond to assist me, and I truly appreciate his professionalism and patience. I really appreciate the time and care he took. So glad I came here! All the way from 956 the valley the best dealership out there! More

I recently purchased my new Evoque from Land Rover, and I couldn’t be happier with the entire experience. From the moment I walked through the door, the staff was welcoming, knowledgeable, and professional. couldn’t be happier with the entire experience. From the moment I walked through the door, the staff was welcoming, knowledgeable, and professional. My sales consultant, Donna, took the time to understand exactly what I was looking for and helped me find the perfect model without any pressure. More

Great experience. Customer service was great. I would recommend someone there. Manny has great customer service. Customer service was great. I would recommend someone there. Manny has great customer service. More