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Land Rover Houston North
Houston, TX
178 Reviews
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Houston, Texas, the staff at Land Rover Houston North will help you find the Range Rover, Defender or Discovery vehicle you want. We are the closest Range Rover, Defender, and Discovery Dealership to The Woodlands and are proud to serve Kingwood, Conroe, and Cypress, TX. At Land Rover Houston North we offer a searchable online inventory of new Range Rover, Defender and Discovery cars in Houston, along with well-maintained used luxury cars in Houston by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Range Rover, Defender, Discovery or quality used car that you have been searching for.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 178 reviews
May 07, 2024
Our sales rep, Donna Watkins, is amazing. She listened to our needs and wants and didn’t pressure sell us. However, we didn’t have a great experience with the Finance Manager, Al. He wasn’t She listened to our needs and wants and didn’t pressure sell us. However, we didn’t have a great experience with the Finance Manager, Al. He wasn’t happy with the amount of money we decided to put down on the car and tried to talk us into applying that towards our mortgage instead. His recommendation was for us to finance the entire cost of the car- obviously because he is incentivized by the amount the customer finances. He also gave us unsolicited advice on several financial areas that were complex outside his scope. I highly recommend Donna but would steer clear of Al! More
by paige.winckler
Employees Worked With
Donna, Al
Helpful May 05, 2024
I would like to state upfront that this low rating does not apply to the Salesman (Adan) and the dealership reception associate that were professional and cautious because they both did a brilliant job. In not apply to the Salesman (Adan) and the dealership reception associate that were professional and cautious because they both did a brilliant job. In fact, they compensated for the dealership’s (trade-in manager & accounts departments) mendacious behaviors. I saw the price of the Range Rover online, called to make appointment to test drive the vehicle and printed the details. After the test drive I decided to buy it and ask for the price details. I then saw that the dealership had increased the price by $2,000 and reduced the trade-in we agreed on a few days before by $3,000 on the pretext that the manager responsible for the initial trade-in has been fired. When it came to payment at the account department, I realized they have nickel and dime me by adding what they called “Dealer Services” for $497, which she said was compulsory. This “Dealer Services” I later realized is for a 2-year Alloy Wheel Protection Program. Why must a dealership force me to buy insurance for my car wheels? Another startling surprise was that the dealership could not take payment more than $4,000. This is the 21st century for Christ’s sake. So I have to go back home, and wire transfer the full balance to the Dealership’s Bank of America account. I could have done this at the dealership but unfortunately their account person is not familiar with a wire transfer. I went to this dealership 7 times just to buy one car. This is the worst dealership that I have ever bought a car from, of over 30 dealerships in my experience. More
by Solo
Employees Worked With
Adan (Did a great job)
May 05, 2024
Alex is the best salesman I have ever worked with. He is very knowledgeable and professional. Our family has returned and purchased vehicles from Alex and Land Rover Houston North for many years. He is very knowledgeable and professional. Our family has returned and purchased vehicles from Alex and Land Rover Houston North for many years. More
by troome
Employees Worked With
Alex
May 04, 2024
We were impressed from the start by the knowledge of product and customer service we received from our sales person Alex. We couldn't have had a better experience with our purchase. product and customer service we received from our sales person Alex. We couldn't have had a better experience with our purchase. More
by jwburge3
Employees Worked With
Alex Nozzelhoff-Sales and Al Garza Finance Manager
April 16, 2024
Overall, my experience with LRHN was quite mixed. On the positive side, I found their service to be excellent, the quality of cars impressive, and the contact person, Jon, was genuinely amiable and h On the positive side, I found their service to be excellent, the quality of cars impressive, and the contact person, Jon, was genuinely amiable and helpful throughout the stages of the purchase process. However, my enthusiasm took a downturn when the manager pushed for an extended warranty packages. Upon declining, the attitude of the staff, particularly the manager, shifted noticeably towards arrogance. It's disheartening when a pleasant interaction turns sour due to pressure tactics. Furthermore, the promised complementary full tank of gas, car wash, and seats cleaning were not included during the car inspection. This inconsistency between promise and delivery left a sour taste in an otherwise satisfactory experience. In conclusion, while I appreciate the good aspects of my experience with LRHN, such as excellent service and quality cars, the pushiness towards purchasing extended warranties and the failure to fulfill promised extras post-inspection were significant disappointments. I hope the dealership addresses these issues to maintain customer satisfaction in the future. More
by erubiano
Employees Worked With
Jon Pierre
