One of the most non professional car dealers I have ever visited. The sales person (Adam) was berated in front of me by the pre-owned manager Rafael. Old car tatics that you would not expect from a high line dealer. My trade went up by $5,000 by the time I left, and the price had dropped by $4,000. They sent the sales guy back and forth 6 times before the pre-owned manager came out with an attitude. I never asked for anything more than what they had advertised so WHY ALL THE GAMES??? I purchased at the location in town on Old Katy Road instead, no games, best deal first time out from a great guy named Carson. He said he sees this all the time from the store up north. Finally, as a business man myself I thought the GM would want to know. WRONG. How this guy became in charge of anything other than a garage sale I wonder. He had nothing to say, just sat there on the phone like a bump on a log. Then said if I had not purchased at the other store he would have had more concern. REALLY? No wonder they attract talent like Carson at the other location, who would want to work for this guy other than his angry used car manager and Adam who didnt know anything about the car he showed me. Wow....lost cause. Save time money and frustration, buy something else, or from someone else! RUN!!!!