Land Rover Houston North

Rating: 0/10 – Severe Customer Service Failures I am documenting repeated service failures with Land Rover North Houston. My initial visit in September 2023 resulted in: Vehicle held 6 days for a documenting repeated service failures with Land Rover North Houston. My initial visit in September 2023 resulted in: Vehicle held 6 days for a battery replacement No proactive communication No loaner vehicle provided Out-of-pocket rental expenses due to lack of timeline clarity Warranty not submitted until several days after drop-off Due to this experience, I avoided returning. In March 2026, I contacted the dealership regarding a possible battery warranty. Instead of assistance, I encountered: Incorrect information from staff A service advisor who was dismissive and unprofessional Repeated denial that I had ever serviced my vehicle there (despite valid documentation) Being transferred to unavailable personnel No return calls from management despite multiple voicemails No follow-up even after escalation through Land Rover USA After 3 days, I received an answer indirectly through corporate—not the dealership. This reflects a serious breakdown in: Record keeping Customer communication Staff training Management accountability This experience does not align with the expectations of a luxury automotive brand. More

My experience at Land Rover Houston North's Service Center was nothing short of exceptional. From the moment I arrived, I was greeted warmly by one of the staff (Jacqueline) who were incredibly attenti Center was nothing short of exceptional. From the moment I arrived, I was greeted warmly by one of the staff (Jacqueline) who were incredibly attentive to my needs. The waiting area was comfortable and well-equipped, making the wait for my car to be serviced quite pleasant. The service itself was top-notch. What impressed me the most was their transparency and honesty throughout the process. They communicated clearly about the repairs needed. Although there was a little surprise about the final bill but was quickly corrected when I pointed it out to Jacqueline. Overall, I couldn't be more satisfied with my experience at Land Rover Houston North's Service Center. They have definitely earned my trust and loyalty, and I will not hesitate to recommend them to family and friends. Keep up the fantastic work! More

Very disappointed in Sonic Range Rover North Customer Service. A repair was not made timely while the car was under warranty, and then when the repair was finally made a month later, the car was no long Service. A repair was not made timely while the car was under warranty, and then when the repair was finally made a month later, the car was no longer under warranty, and they refused to acknowledge or cover their mistake to the owners financial detriment. More

I had brought my LR Range Rover in for its annual service. I advised service advisor, Cash upon receiving my vehicle to ensure it was clean for pickup. Made concessions to pick up early, once I had service. I advised service advisor, Cash upon receiving my vehicle to ensure it was clean for pickup. Made concessions to pick up early, once I had taken delivery.. the entire cabin was dirty.. front and back seats along with dash. I have never received my vehicle back in this UNACCEPTABLE condition, previously there are ALWAYS minor interior concerns that are taken care of once I arrive. To this date, have not heard from anyone with an Apology for the condition. In addition, the radio station was changed with the volume increased, as well as seat adjusted and not returned back. It's VERY frustrating to continue to encounter the same concerns. My reality this far, I ALWAYS bring my vehicle in cleaner (interior) then I receive it back. There should be processes in place to inspect the interior before returning it back to owner. More

By far, this company has one of the most unfriendly and unprofessional service centers I have ever interacted with. I have visited the dealership two times due to the seals on door coming loose. This cau unprofessional service centers I have ever interacted with. I have visited the dealership two times due to the seals on door coming loose. This causes the doors to be difficult to open, especially for a small child. On the second visit, I was told I would need to schedule an appointment (not available for a month out) to take the car in and have them redo the seals on the door. Today, I showed up 20 minutes early for my appointment. Once I was able to sit down with the rep., I was asked why I was there. Apparently, this gentleman doesn't recognize working with me of the first time and no notes were taken during either visit. As such, I inquired why there are no notes on the account for this issue. In short, they don't like to be asked questions. After furthering the conversation, I was told that they would not work on my car and refuse to service it today (after making me wait a month to get in). In asking for a manager, I was informed that he was the manager and since I was unhappy with his service, I could take the car to another dealership. Furthermore, refused to allow me to work with the more friendly rep or talk to another form of leadership. They have a good product, but the service portion of this dealership is by far not a great reflection of the product. Feel free to reach out as I have the interaction on recording. More

Continuing my review every time I call to get service they NEVER NEVER. Have a loaner! This is the 3 rd Range Rover sport we have owned and bought from them you would THINK they would do a better job! Th they NEVER NEVER. Have a loaner! This is the 3 rd Range Rover sport we have owned and bought from them you would THINK they would do a better job! This is definitely the LAST CAR I will buy from Range Rover north! It’s extremely frustrating to have a vehicle that cost close to 100k and you can’t get service!!!! More