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Land Rover Hunt Valley
Cockeysville, MD
181 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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181 Reviews of Land Rover Hunt Valley
June 19, 2012
The best buying experience Ive every had. May is an excellent no pressure salesperson that was more than willing to answer each and everyone of our questions. The service department is also top notch,n excellent no pressure salesperson that was more than willing to answer each and everyone of our questions. The service department is also top notch,nicest Ive ever been to. More
by laurencembolding721
Employees Worked With
May Neff
Helpful May 27, 2012
UNBELIEVABLY rude & unprofessional....When looking to purchase a car from them, 'Brad' in Sales told me the ones in which I was interested were "out of my price range" (though I had not yet had a convers purchase a car from them, 'Brad' in Sales told me the ones in which I was interested were "out of my price range" (though I had not yet had a conversation with them about price ranges); when I asked to test drive a particular model that was being advertised as available on their website, I was told I could not test drive it b/c it was parked out back b/c the owner wanted to use it for several days; when I asked how the various off roading mechanisms worked I was simply told I "wouldn't need them." After months of promising to get the Range Rover I desired in stock, they never followed through so I ultimately purchased my '08 Range Rover at another Land Rover dealership --- & got it for the same price that Hunt Valley Land Rover was demanding for their '06 Range Rovers (of the same mileage, condition & amenities). Regarding repairs, the multi-point inspection reports have contradicted themselves (one visit showing my tires were in dire need of replacement & the next time that they were in excellent condition (when in fact I had done nothing to them since I could tell they had plenty of tread left). On multiple occasions when I got my car back, the ivory leather interior was covered in grease & grime. Service Advisor Jeff Sine has been the WORST ---- he wouldn't/couldn't provide answers to my questions nor was he willing to try to track any down, he kept giving me the runaround. He also would never be up front about the estimated time needed to repair the car (repeatedly promising to have it ready "the next day" but it would ultimately take 2 weeks and he wouldn't call me to give me any sort of heads up when he said he would). And he has spoken down to me each time in such a condescending manner that I am DONE. I will never go back. I don't care how much hassle or extra money it will cost me to go to an alternate dealership or private autoshop ---- It will be 110% worth it to spare me the horrible experience I have to endure at the Hunt Valley Land Rover dealership. More
by sobs
Employees Worked With
Jeff Sine (Service Advisor); Brad (Sales)
December 17, 2011
I had an appointment for service on Monday. No one ever called me. I called late in the evening and was told that they were just taking my car in to be looked at. This was very strange as it was close to called me. I called late in the evening and was told that they were just taking my car in to be looked at. This was very strange as it was close to their closing time. Tuesday, still no call. I called them late in the day and again was told that they were just now taking my car in to be looked at. Wednesday, still no call. The excuse this time was the mechanic was out sick. Thursday I had to again call them and the service representative had a lot of trouble figuring out who I was or what was being done to my car. They finally did some work on the car and I went in late on Friday to pick it up. They didn't have the car ready and I had to wait for quite a while before they could figure out what they were doing. I picked up my car but had to leave my other car on their lot and pick it up the following day. First thing Saturday morning Paul Darby calls me at work and wants me to get my other car out of the customer parking area. I guess I wasn't considered a customer. Amazingly rude staff, BAD service and the work they did, well, the car still has the same problem. They will never see me there ever again! More
by drbradclark
Employees Worked With
Paul Darby
November 25, 2011
Have a Land Rover LR3 HSE - never got to service, they would only provide a loaner if I had bought the vehicle from them. Sales person was very rude. would only provide a loaner if I had bought the vehicle from them. Sales person was very rude. More
by dcjenner
Employees Worked With
Service Manager
November 22, 2011
Extremely friendly and helpful, honest straightforward approach to selling. Nice to be treated like a person, which was sadly not true of the local Infinity dealer. Will happily recommend this dealer to f approach to selling. Nice to be treated like a person, which was sadly not true of the local Infinity dealer. Will happily recommend this dealer to friends and family looking for a quality Dealership. Kenny Winston was professional and low pressure,this was a large purchase that i wanted to make sure I made best possible decision. More
by LandRoverFan
Employees Worked With
Kenny Winston
November 22, 2011
I have been a customer of Frankel Automotive for more than a decade. Every experience has exceeded my expectations. They truly make the customer #1 and from the ownership through the entire team, they ar than a decade. Every experience has exceeded my expectations. They truly make the customer #1 and from the ownership through the entire team, they are by far the best Ive dealt with. Being a business owner myself, I know the importance of quality and consistancy in delivering product and customer service, and Frankel auto delivers it every step of the way. I applaud their committment to excellence. More
by Cherise
Employees Worked With
Everyone I have workled there from sales to service has been outstanding
November 22, 2011
This was one of the most pleasant car buying experiences I ever had. Not only was John a gentlemen, he listened and helped me choose the right car for me. He acknowledged my financial situation, gave me an I ever had. Not only was John a gentlemen, he listened and helped me choose the right car for me. He acknowledged my financial situation, gave me an excellent deal on my trade in and came in exactly on target with my monthly payment. Did I forget to mention the entire dealership worked as a team and this made the whole process a very positive experience. From the financing to the Manager I was treated with the utmost respect. Thank you John and the Frankel team. More
by ahmed_rafie
Employees Worked With
John Conley
November 21, 2011
My Review of Frankel Land Rover Jaguar: In my opinion My Review of Frankel Land Rover Jaguar: In my opinion Frankel Land Rover is one of the elite car dealerships in Maryland. From the moment we walke My Review of Frankel Land Rover Jaguar: In my opinion Frankel Land Rover is one of the elite car dealerships in Maryland. From the moment we walked into the show room we were greeted by a very pleasent and courteous staff. Brendan O’Rourke our salesman never pressured us into making any decisions and answered all our questions without getting an attitude(we had plenty). All his promises were kept and our Range Rover beat all of our expectations. Thank you Brendan O’Rourke and Frankel Range Rover For making this easy.-Betty H More
by magmascan
Employees Worked With
Brendan O’Rourke
October 26, 2011
Let me tell you that this whole process was perfect from beginning to end because of one person...Pamela Keys! I had so many questions and she was very patient with me, answering every question I had. beginning to end because of one person...Pamela Keys! I had so many questions and she was very patient with me, answering every question I had. She went above and beyond to make sure I was happy and I don't think I have ever had such a great experience from a car dealership. She it to be truly commended for a great job! More
by tierney211
Employees Worked With
Pamela Keys
October 26, 2011
I bought so many cars in the past and I bought them from I bought so many cars in the past and I bought them from dealers that was very professional but my experience with Pamela Keyes was way beyond that . I bought so many cars in the past and I bought them from dealers that was very professional but my experience with Pamela Keyes was way beyond that .. besides she was professional and I think that's normal she was very informative and friendly And she made the sale so easy . She sets the bar of excellence way high that it will be very hard for the next sales person to reach in my next purchase .. More
by Mizohassan
Employees Worked With
Pamela keys
