Land Rover Lake Bluff

Surprise & Delight I stopped in at Knauz LR on 11/26 just prior to closing. I did not have an appointment and definitely not the intent to buy that night. Upon entering I stopped in at Knauz LR on 11/26 just prior to closing. I did not have an appointment and definitely not the intent to buy that night. Upon entering the showroom I was warmly greeted by the Sales Manager Chad who then introduced me to Sales Guide Chris Johnson. Chris took the time to show me around and go for a test drive in one of the vehicles I was interested in. It was such a laid back non pressuring approach, to be honest I was a bit worried. Chris listened to what I wanted, answered all of my questions and found the exact car I was looking for. After completing the test drive I was set on getting it, no pressure or coercion needed. Being so late in the evening we made plans that Chris would hold the car for me & I would come back that Saturday to pick it up. After meeting Jamie Johnson & signing a few papers, Chris gave me a tutorial on all of the wonderful feature my 2015 RR Evoque has to offer. I was ready to hit the road, the entire process was probably less than 90 min. I could go on about the vehicle or customer service I received but to get to the point I had an amazingly delightful experience. Chad, Chris, Jamie & the Knauz team no how to do it right. I was so ready to be pushed and pressured that I was reluctant to even go car shopping, thankfully I went. I would HIGHLY recommend at least stopping in at Knauz when you are shopping for your next vehicle, their selection of luxury vehicles is truly impressive. I drove out from the city and its well worth it. Once you experience how they treat there customers you will recommend this dealership to anyone in the market for a vehicle. Its refreshing to know class and dignity still exist in the auto sales industry. Thank you Team Knauz Gary Rogner More

New car purchase I was looking for a new Range Rover Sport. From the initial visit thru the delivery, Kevin SanHamel was very helpful and knowledgeable of my new car. I was looking for a new Range Rover Sport. From the initial visit thru the delivery, Kevin SanHamel was very helpful and knowledgeable of my new car. Kevin kept in contact with me quite often to update me on the progress from date of order to date of delivery including pictures. He new how much this car ment to me because it is the first car I ever ordered instead of just buying off the lot. All the sales people seemed very nice but I'm glad Kevin was our guy. More

Amazing Service Very professional service! From Jamie and Kevin Already told one of my friends for stop by at the dealer! Thank you and I'm really appreciate!!! Very professional service! From Jamie and Kevin Already told one of my friends for stop by at the dealer! Thank you and I'm really appreciate!!! More

worst experience !!!! Meeting Jamie Johnson , the supposed sales manager, was absolutely the worst experience I have ever had in 50 years of car buying....!! She is by far Meeting Jamie Johnson , the supposed sales manager, was absolutely the worst experience I have ever had in 50 years of car buying....!! She is by far the most rude, unprofessional, woman I have ever met , not only in the car business, but in any business !!! Is Knauz auto park so hard up for employees that they would hire a person like this to represent them ?!!! I was just trying to buy two new cars, and pay cash for them....you think I came in to hold them up or something.... PLease, PLease....do yourself a favor and save time.....go to another dealer for your land rover, range rover purchases ! More

Talk to Matt Berman, he did great for me! I am from Wisconsin and Matt was very helpful with setting everything up for me. I actually got a flat tire on the car I was going to trade in the ni I am from Wisconsin and Matt was very helpful with setting everything up for me. I actually got a flat tire on the car I was going to trade in the night before. I called Matt after hours and he helped me pick it up that day, paperwork completed ahead of schedule. He went above and beyond!!! Thanks Matt! (New Range Rover Driver) More

Great experience Matt was easy to deal with via phone, email and text prior to me entering the dealership. Once there I realized the car I agreed to was the wrong st Matt was easy to deal with via phone, email and text prior to me entering the dealership. Once there I realized the car I agreed to was the wrong style, Matt quickly searched for other vehicles and found another that suited our family's needs. Matt and Jamie were great in negotiating the price of the purchase, trade-in and financing and were very pleasant and courteous throughout the process. More

great experience at Knauz Land Rover we leased a 2015 Range Rover from jack & joe at Knauz. the guys were terrific, very helpful, great sense of urgency and service. oh: after calling 4 we leased a 2015 Range Rover from jack & joe at Knauz. the guys were terrific, very helpful, great sense of urgency and service. oh: after calling 4 other dealers...they had the best price and clearly wanted my business. when in doubt: buy from jack/joe at knauz. steve More

Worst experience ever !!!!! It's hard even to describe how bad is that dealership. I couldn't believe it how cocky and ignorant people might be. I just wanted to buy a car he had It's hard even to describe how bad is that dealership. I couldn't believe it how cocky and ignorant people might be. I just wanted to buy a car he had an agreement on a paper and then suddenly new fees came out. They already realized that they gave to much discount so found an excuse to put me in a position of not eligible buyer and just give up the whole deal !!!!! I am still shaking when think about it... More

New Range Rover Evoque purchase This was my second purchase from Land Rover Lake Bluff and once again, the experience could not have gone smoother. From selecting the right Evoque This was my second purchase from Land Rover Lake Bluff and once again, the experience could not have gone smoother. From selecting the right Evoque to meet my needs, to adding a special feature to the quick work on the back end in the business office, it was a first rate job done by a first rate organization. More

Outstanding customer service Chris worked with me for over a year to find the right car for my family Never losing his patience over that time He stuck with me until we found Chris worked with me for over a year to find the right car for my family Never losing his patience over that time He stuck with me until we found the right one. More