Land Rover Monmouth

I am now getting ready to purchase my 6th car from Land Rover Monmouth. I know I could purchase a car from any dealership, however I feel that no other dealership would give me the kind of respect that I r Rover Monmouth. I know I could purchase a car from any dealership, however I feel that no other dealership would give me the kind of respect that I receive from the people at LRM...everyone there has never been anything but professional and courteous to me...as a matter of fact when I do have to get my car serviced, I allow myself extra time because I enjoy seeing everyone there so much...from Larry who is in charge of the service department to Angela who is a sales administrator. I would (and have) highly recommend Land Rover Monmouth if you are even thinking about buying a new or used Range Rover...they are extremely knowledgeable and friendly. More

They are very rude and condescending. The Service Department told me my car needed service or I would void the warrantee. When I checked the maintenance schedule in the Owner's Manual, I discovered Department told me my car needed service or I would void the warrantee. When I checked the maintenance schedule in the Owner's Manual, I discovered that I was lied to in order to increase my bill. They also made disparaging remarks about my husband and son when I told him they had been told something different when they bought the car. I have contacted the Land Rover Customer Care people and requested that someone from the dealership respond to my complaints, however, they have been avoiding the issue for two weeks now. They also lied about the timing on service, telling me I needed a full service at 22,500 miles, when I only needed an oil change, and telling me if I didn't have the service complete by the scheduled date they did not have to do it as a complimentary service as Land Rover provides. The Land Rover brochure clearly states that I have a 2 month grace period, something Land Rover Monmouth does not want to abide by. I wrongfully assumed that Land Rover prided themselves on treating customers with respect, rather, they demand that the customer treat them as g-d. More