Land Rover Northfield

Joe was great to work with and is Very personable and made the car buying process easy. made the car buying process easy. More

am writing to file a formal complaint against Land Rover Northfield regarding the recent service performed on my vehicle. On 02/07/24 I brought my car in to have the front windshield replaced. Unfortunately Northfield regarding the recent service performed on my vehicle. On 02/07/24 I brought my car in to have the front windshield replaced. Unfortunately, during this process, damage was incurred to the back bumper of my vehicle. Upon noticing the scratch on the back bumper, I promptly contacted Land Rover Northfield to address the issue and requested that they rectify the damage. However, upon receiving my vehicle back, I was dismayed to find that not only was the original damage not repaired, but the bumper had been completely replaced with one that had even more damage than before. When I brought this to marks attention, he was dismissive and uncooperative. He refused to acknowledge his mistake and insisted that the additional damage was minimal and did not warrant repair. Furthermore, their attitude towards me was hostile, and they went as far as to inform me that I was not welcome at their establishment. To make matters worse, they threatened to report their vehicle as stolen if I did not return their loaner car immediately, despite the fact that they had failed to fulfill their obligation to repair the damage they caused. This behavior is unacceptable and completely unprofessional. I am deeply dissatisfied with the service I have received from Land Rover Northfield. Not only have they failed to rectify the damage they caused to my vehicle, but they have also been deceitful and disrespectful towards me as a customer. Mark also told me that I am no longer welcomed at the The dealership anymore! All I need is my original bumper back! How dare you Replace my original with an older and scratched up one? Here is A photo attachment of my original bumper with one scratch to the far left. And also a photo with the older bumper they replace it with. I never gave them my consent to replace my bumper !!! All I needed for them was to buff up the small scratch ! This is a Big fraud ! PLEASE stay away from this dealership! They are the biggest fraud, the biggest thief‘s and the worst customer service!!! Ritta d More

Thorough process, kind and efficient. Always there to answer my questions and without making me feel like I don’t know what I’m talking about, even though I don’t. Ken in service has bee Always there to answer my questions and without making me feel like I don’t know what I’m talking about, even though I don’t. Ken in service has been great from the moment I purchased the vehicle. Thank you! More

Mike was pleasant to work with and while other Land Rover dealers offered slightly better incentives, I chose to stick with Mike through the process. Will purchase again from Mike. Rover dealers offered slightly better incentives, I chose to stick with Mike through the process. Will purchase again from Mike. More

Dennis and Team took great care of me through the whole process and my truck even came in early. process and my truck even came in early. More

Tommy, our advisor was prompt and efficient. He checked on parts and as it was available, he had me bring the car in right away and got the repairs done the following day. The whole process was He checked on parts and as it was available, he had me bring the car in right away and got the repairs done the following day. The whole process was fast and stress-free. Thank you! More

Recently I had tires replaced on my Defender. The service is always done with the utmost care and respect. Getting a replacement car was also a pleasant experience. 5 stars is easy to award to The service is always done with the utmost care and respect. Getting a replacement car was also a pleasant experience. 5 stars is easy to award to a great service team. More

Great service but waited long time Comfortable surroundings and refreshments available Personal very nice and hellpful surroundings and refreshments available Personal very nice and hellpful More

Mike was very thorough in his explanation of the finance and price. His knowledge of the vehicle is excellent. He had everything ready for my visit, valuing my time. He took the time to understand what w and price. His knowledge of the vehicle is excellent. He had everything ready for my visit, valuing my time. He took the time to understand what was important to me and helped me choose a vehicle that fit my needs exactly! I would definitely recommend Mike! More

Service rep Ken is awesome. He is friendly and extremely knowledgeable about the vehicle and it’s issues. He is friendly and extremely knowledgeable about the vehicle and it’s issues. More