Land Rover Northfield

I found the personnel here to be very smug. They kept telling me that they were so great and their customer service was so fantastic and how everyone loves them. It was all too much. I also didn't find telling me that they were so great and their customer service was so fantastic and how everyone loves them. It was all too much. I also didn't find them very accommodating to what I needed in terms of timing and structure. Finally, when it came to price, they gave me a number and then wouldn't budge. I went to another dealer and got the same car for a slightly better price. It was, however, more inconvenient for me. They threatened that if I bought the car at another dealer then they couldn't offer me the same level of service as those who purchased directly from them. Of course, Field's has every right to sell cars at whatever price they want, but as a customer I wouldn't expect to get the sharpest pricing here. Not the best pricing and lots of attitude. Really the opposite of the family atmosphere described in the other posts. More

I had a great experience with the people at Land Rover Winnetka. I recently was in the market for a certified Range Rover Sport. I identified several on the North Shore that fit my initial criteria. I rea Winnetka. I recently was in the market for a certified Range Rover Sport. I identified several on the North Shore that fit my initial criteria. I reached out to Land Rover Winnetka and spoke with Ballard (a salesperson) and not only did he tell me about the car I asked about, but let me know about a car that they had just received (which was the vehicle I ultimately purchased). I left for a family vacation for a week and upon my return called Ballard. He remembered our previous conversations and invited me to test drive the car. I came in and bought the Sport that day.   My objective was a hassle free, fair and quick negotiation. In this, Land Rover Winnetka excelled. Everyone from the manager to the finance department to the people I was introduced to in service were terrific. I would not hesitate to buy from this dealership again. More

My husband was looking for a clean, low mile, used 6 My husband was looking for a clean, low mile, used 6 series BMW coupe and we found one on the internet at Land Rover Winnetka. Ballard took our My husband was looking for a clean, low mile, used 6 series BMW coupe and we found one on the internet at Land Rover Winnetka. Ballard took our call and was a joy to work with. He answered all my husbands questions, sent us pictures, took my brother for a test ride (He lives in Chicago, we live in PA). Took a minimum deposit, picked my husband up at the airport on his day off and drove him to the dealership and waited with my husband until the sale was completed. He then filled the car up with gas as my husband was driving back to PA. He called the next day to see if my husband liked the car and if there were any problems. My husband told him there was no manual for the car and the front floor mats were generic and not factory BMW. Ballard said he would take care of this. Within a week we had a new manual and a complete set of BMW floormats. We have purchased several cars, boats, and motorcycles over the years but have never had a salesman or dealership treat us with this much TLC. We will consider Land Rover Winnetka first the next time we need to purchase a car. Thanks again Ballard!! More

We are very pleased with our experience ! Even though we are in a different state everything went smoothly . We wanted a small town experience and thats what we got !! We would highly recommend Land Rover W are in a different state everything went smoothly . We wanted a small town experience and thats what we got !! We would highly recommend Land Rover Winnetka to anyone we know. Ralph was pleasant and very east to deal with.. Sergio and Wendy Gonzalez More

Friendly service, very accommodating. I love the mom and pop atmosphere, everyone treats you like family. I like that they perform a complimentary vehicle inspection on every visit. We were going on a trip pop atmosphere, everyone treats you like family. I like that they perform a complimentary vehicle inspection on every visit. We were going on a trip and went in for an oil change and tire rotation. They found we had a coolant leak and addressed it promptly. More

Land Rover Winnetka is one of those places which just feels like home. There is no "high pressure sales" or "boiler room mentality" when you enter this fine establishment. From the word go, it is a feels like home. There is no "high pressure sales" or "boiler room mentality" when you enter this fine establishment. From the word go, it is all about Customer Service the minute you step in to the second you leave. The staff is fun, friendly and engaging. When we purchased our 2005 Range Rover, we brought our two kids in (Nicholas is 4 and Muriel is 2)and the staff was friendly, having fun, and genuinely sensitive to the needs of our family. Jim placed the car seats into our Range Rover and took them out of our LR3. Ed and Andrew were wonderful with the kids and it just was an outstanding experience! In addition to loving the Land Rover brand, you buy from people. It is people at this dealership which makes it such a great experience. The Fields Group has a "gem" in this dealership, they have great employees which make it happen, day in and day out. More