Land Rover Richfield

I cannot say enough about the exceptional service and professionalism I received from Greg Rupp and the team at Land Rover Richfield. While driving from Rochester to Minneapolis, I experienced a frighte professionalism I received from Greg Rupp and the team at Land Rover Richfield. While driving from Rochester to Minneapolis, I experienced a frightening situation on the highway when my Land Rover suddenly would not accelerate. After spending the night in Minneapolis, I went to Land Rover Richfield first thing Saturday morning without an appointment, unsure of what to expect and without a loaner vehicle arranged. The moment I walked through the door, I met Greg Rupp. He immediately reassured me that everything would be okay, took the time to listen to my situation, and quickly arranged a loaner vehicle so I could get back home and continue with my responsibilities. His calm, caring, and professional approach turned an incredibly stressful experience into one that I knew was in good hands. The service team determined that a part needed to be replaced, ordered it promptly, completed the repair, and then went above and beyond by delivering my repaired vehicle to my workplace and exchanging it for the loaner. That level of customer service saved me another trip to the Twin Cities, prevented me from missing additional days of work, and spared me from having to rely on others for transportation. Greg Rupp and the entire Land Rover Richfield team demonstrated outstanding professionalism, compassion, and a genuine commitment to their customers. They transformed what could have been a major inconvenience into a seamless experience. Thank you, Greg, and thank you to the entire team at Land Rover Richfield. Your exceptional service, kindness, and dedication did not go unnoticed. You have earned both my trust and my highest recommendation. More

from the time you walk in the door you feel like they really care, the quality of service is outstanding and extremely trustworthy really care, the quality of service is outstanding and extremely trustworthy More

We had an oil change done. We love the videos we get about the car while it is on the hoist. We don’t always choose the recommendations but we appreciate the heads up. The serv We love the videos we get about the car while it is on the hoist. We don’t always choose the recommendations but we appreciate the heads up. The service crew are always professional and communication is good. More

Cameron was awesome. It was my first visit after getting frustrated at the golden valley dealership. You guys are amazing. It was my first visit after getting frustrated at the golden valley dealership. You guys are amazing. More

Simply one of the best dealerships I’ve ever worked with. From the sales department, including Diane and Vince. To the service like Monty, Tan and Kris. These cars may or may not reliable. But nothing rides From the sales department, including Diane and Vince. To the service like Monty, Tan and Kris. These cars may or may not reliable. But nothing rides like a Rover. And when the service is impeccable, it doesn’t really matter. The service visits here the sales visits are always a pleasure. More

Service did a great job diagnosing the issues and taking care of them and also provided a wonderful loaner vehicle. I would definitely go back to Richfield Land Rover for service and or a new vehicle. care of them and also provided a wonderful loaner vehicle. I would definitely go back to Richfield Land Rover for service and or a new vehicle. More

They are very nice and they do a great job on service and repairs. They explain what needs to be done. repairs. They explain what needs to be done. More

The consultant that I dealt with was exceptional. He was extremely attentive and did an excellent job explaining everything to me. He was extremely attentive and did an excellent job explaining everything to me. More

I just got my first car from Land Rover Richfield. I've purchased a lot of cars in my life, and I have to say that at that time I had one of the most pleasant experiences. I worked with Jeany Stavrovi I've purchased a lot of cars in my life, and I have to say that at that time I had one of the most pleasant experiences. I worked with Jeany Stavrovich. She was very courteous, professional and patient as well as their whole Team. And the entire purchasing process went smoothly and rapidly. I would return to Land Rover Richfield and recommend them to others. Thank you, Jeany! More

Chris Cooley is the best service advisor. He has helped me for years. Monty is the best leading the way in the mechanic shop. Thank you gentlemen. He has helped me for years. Monty is the best leading the way in the mechanic shop. Thank you gentlemen. More