Land Rover San Antonio

Title: Promised 90-Day/3,000-Mile Warranty — Engine Failed at 2,320 Miles, and Warranty Was Denied. I bought a 2021 Mercedes-Benz GLE from Land Rover San Antonio on March 10, 2026, at 43,303 miles. Failed at 2,320 Miles, and Warranty Was Denied. I bought a 2021 Mercedes-Benz GLE from Land Rover San Antonio on March 10, 2026, at 43,303 miles. I was told I had a 90-day or 3,000-mile warranty. On April 27, 2026 — 48 days and just 2,320 miles later, at 45,623 miles — the check engine light came on for cylinders 1, 2, and 3. The repair estimate from Mercedes-Benz of Boerne was over $13,000 (engine wiring harness, coils, ECM). When I tried to use the warranty, I found out it was a third-party Endurance contract, and the claim was denied because the wiring harness connector was described as "corroded and coming apart" — an exclusion in the contract. The failure happened within both the 90-day and 3,000-mile window I was promised. If the connector was corroded and coming apart at 45,623 miles, it should have been caught before the vehicle was sold at 43,303 miles. I was told I had a 90-day/3,000-mile warranty; what I actually got did not cover a repair that occurred 48 days and 2,320 miles after purchase. Get every warranty promise in writing before you buy here, ask which third-party company is providing it, and read the exclusions. My experience is that the verbal promise did not match the actual coverage. Bottom line: Purchased 3/10/26 at 43,303 miles, failed 4/27/26 at 45,623 miles, warranty denied. I would not recommend this dealership based on my experience. More

Great service! ! We were greeted by Mr. John Qualls, Excellent customer service!! Thanks for everything! ! We were greeted by Mr. John Qualls, Excellent customer service!! Thanks for everything! More

Matt Johnson is a great Service Advisor. His service is outstanding, he is thorough and detailed in explaining service items and solutions. His service is outstanding, he is thorough and detailed in explaining service items and solutions. More

The customer service was excellent! My service advisor Matthew got my vehicle in quickly and the process was smooth. I was given a loaner vehicle while my car was in the shop for a coup My service advisor Matthew got my vehicle in quickly and the process was smooth. I was given a loaner vehicle while my car was in the shop for a couple of days. Matthew kept in touch and updated me when the problem was found; he sent me the a video and itemized details and pricing. After I sent him the go ahead for repairs, my Land Rover was ready within 2 days. He had the car washed and ready when I came in to pay and pick up my vehicle. I really appreciate his excellent customer service and communication throughout this process. He’s a valuable asset to the Land Rover San Antonio family. Thanks Matthew! More

Edgar was fantastic. It was a wonderful experience from purchase , financing , car modifications and valet delivery. Highly recommend SA Landrover and Jaguar and ask for It was a wonderful experience from purchase , financing , car modifications and valet delivery. Highly recommend SA Landrover and Jaguar and ask for Edgar More

Car was in the shop for two weeks didn’t get frequent updates and when the car got picked up, they didn’t clean it and I had to come back on a Saturday to ask them to clean the car updates and when the car got picked up, they didn’t clean it and I had to come back on a Saturday to ask them to clean the car More

Took my car to Land Rover of San Antonio for service, Matthew was friendly and professional. He kept me updated on the status of my vehicle and didn't try to upsell me on services I didn't need. The wait Matthew was friendly and professional. He kept me updated on the status of my vehicle and didn't try to upsell me on services I didn't need. The waiting area was clean and comfortable. Definitely, my go-to spot for service now." More

Sold me a 2025 Defender. They delivered it. There were scratches on it. When I’ve tried to contact them, the phone system is terrible. It makes you leave a message. It says t They delivered it. There were scratches on it. When I’ve tried to contact them, the phone system is terrible. It makes you leave a message. It says they’ll return the call, and they never do! I took the LR Defender in for them to try to “Fix” my $113,000 car’s paint scratches. When I picked it up, it had gotten more scratches and small dents in it. When I tried to point it out to Jesus, he acted like it was no big deal. I DESPISE the phone system and the Dealership as a whole. (Salesman-Prakash and the Service Department, Both)! More

Adam did a great job at keeping things clear on required services needed on my vehicle. Very satisfied with the service provided. services needed on my vehicle. Very satisfied with the service provided. More

Extremely disappointed spent around $170,000 in a car come to find out that it does not have hands-free power, lift gate, and no digital rearview mirror! You would think that when you spend $170,000 in come to find out that it does not have hands-free power, lift gate, and no digital rearview mirror! You would think that when you spend $170,000 in one car that the basics such as this would be included. I will also be contacting Range Rover USA as the dealership cannot give me a logical answer. More