I ordered a Defender a year ago. It came in this Friday.
This time, I dealt with Mark Petersen. All I can say is, wow! The service from him and the entire dealership was the best I have ever had in the 2
This time, I dealt with Mark Petersen. All I can say is, wow! The service from him and the entire dealership was the best I have ever had in the 20 years that I've been purchasing vehicles. It's been a long process of waiting for this order to come in. Mark was always available to talk about anything Land Rover. He even went to the extent of constantly checking on my order and how he could make sure that it got to the dealership faster. I got a 2020 Defender X, first one in San Antonio that they delivered. The day of was unreal. We went and got a few items from the Parts Department. I got to see the vehicle. I went and saw Stephen Bitoni in Finance and he was able to beat my rate that I was getting from the Credit Union that I was already approved at. He handle the transaction smoothly. Mark then took back over. He made sure that I understood everything with the vehicle before I left. I couldn't be happier with Mark and the entire dealership process once again. At this point, I am going to just have to stay loyal to the brand and keep coming back. One of the best things about the dealership is the same people are there all the time. Rarely turnover and they all know who I am. I feel confident that I will always be given first class service and be taken care of. Thank again for everything.