Land Rover of San Antonio aka Cavender Land Rover is the worst dealer for such legendary brand. I had my first episode with them in Nov 2014 when it took a while for the extended warranty to approve a claim in access of $4000 repair that Land Rover SA "recommended" for my LR3 vehicle. The service director called me and said "RETURN THE LOANER OR I'LL CALL THE POLICE and report the loaner car as stolen", and I should add that my LR3 was not ready nor repaired, it was just sitting in the rear lot waiting for the warranty adjuster to approve the claim. I had to give the dealership a bad survey to Land Rover NA for such rude and reckless behavior.
JAN 2015, I took my Range Rover for service appointment that I booked 2 weeks in advance in order to get a loaner; guess what: I was blocked from getting any loaner car in retaliation for my bad survey from Nov 2014.. I went to the General Manager Rick Holder and asked why have I been blocked from getting a courtesy loaner? he answered: the owner (Cavender) blocked you and your wife from getting a courtesy loaner car and I can do nothing about it.
I have to say that staff (service writer, reception, loaner desk, etc..) have been always friendly but upper managers think they are the children of God.. They are rude, obnoxious, have no manners nor courtesy dealing with Land Rover clientele.
I will NOT BUY a Rover from this point on due the this poor service. I already started my 2015 by trading my LR3 for another brand. The Range Rover is next and will be the last Rover I owned.