Land Rover Wichita

Scheduled a loaner for oil change. Loaner not available. Scheduled a pick up… called to Walser… they got ‘new’ phone system and inadvertently hung up on me. Shawn was awesome! Timely Loaner not available. Scheduled a pick up… called to Walser… they got ‘new’ phone system and inadvertently hung up on me. Shawn was awesome! Timely and friendly… kept up his end of the conversation. Plus side to the hassle… Walser comped my oil changed which was very nice! More

Randy Lammle is an outstanding individual and a great person todo business with. He has a great staff person todo business with. He has a great staff More

Ellen Franklin and the Land Rover Wichita team were great. All correspondence was clear, fair, and helpful. They made purchasing a car out of state much easier than it likely should/could have been; I great. All correspondence was clear, fair, and helpful. They made purchasing a car out of state much easier than it likely should/could have been; I was able to purchase the exact car I wanted at a great deal. So very happy to give my business to Ellen and the LR Wichita/Walser team. Thanks so much! More

Great experience. All online and just received the car. Very happy with my purchase and the dealer! All online and just received the car. Very happy with my purchase and the dealer! More

We wanted a specific vehicle, and Ellen was able to help us find it. She was helpful throughout the process. People need to see her if they need a Land Rover! us find it. She was helpful throughout the process. People need to see her if they need a Land Rover! More

Always easy to work with the team at Walser. Shawn was very helpful and kept me informed. Post Covid it seems like the delay in requesting service appointment and the actual date of service has Shawn was very helpful and kept me informed. Post Covid it seems like the delay in requesting service appointment and the actual date of service has continued to lengthen. The earliest appointment was nearly 30 days out from when I contacted the service department to set the appointment. I have experienced similar delays in the past. But the service has always been very good. More

I had a very good experience with the dealer. Ellen was very knowledgeable and helpful. Ellen was very knowledgeable and helpful. More

Walser had great personal service - couldn’t ask for a more friendly experience getting your car serviced - Shawn was great and had great communication - felt like I was in the shop while the mechanic was more friendly experience getting your car serviced - Shawn was great and had great communication - felt like I was in the shop while the mechanic was working More

Shawn was super nice and met up with us before our scheduled time he was reassuring that all problems would be fixed by your professional techs we live 4 hours away and everything was fixed and comple scheduled time he was reassuring that all problems would be fixed by your professional techs we live 4 hours away and everything was fixed and completed in a timely manner thank you! More

I recently had an oil change at the Jaguar dealership in Wichita, KS and was very disappointed. I had requested a loaner car to drive when I made the online appointment. They did not have record of my requ Wichita, KS and was very disappointed. I had requested a loaner car to drive when I made the online appointment. They did not have record of my request. I was told the one loaner they had was not available as it had 2 nails in the tires. The car had been turned in Friday, and they had not repaired it yet. I arrived at 9:30 on a Monday morning from out of town. He said there were no other cars available after I asked for a different one as it is a liability issue. I felt like he didn’t go out of his way to locate another vehicle or offer any solutions. The local Uber driver was more customer service oriented than he was. When I went to pick up the vehicle after the oil change, I asked if a complementary wash was provided. I was told the car wash was broken and they couldn’t wash it. This has been the case the last 2 times I’ve been to this dealership for an oil change. I picked up my vehicle about 12:30p. I was contacted about 4p by the salesman and asked if I was still in town as the service technician had forgotten to replace the engine cover after the oil change. I had not started my trip home, so I drove back to the dealership. Upon arrival, there was no one in the office or garage. My husband found the engine cover laying inside the garage and proceeded to replace it himself. Again, no one was around. I was never contacted to verify it was indeed replaced, since the part was gone-if they even noticed. Needless to say, there were several factors in this experience that I was extremely displeased with and I had higher expectations for a Jaguar dealership. Next oil change I will take my vehicle elsewhere. More