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Landers CJD FIAT - Service Center

4.0

30 Lifetime Service Reviews

7800 Alcoa Rd, Benton, Arkansas 72019

30 Reviews of Landers CJD FIAT - Service Center

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September 01, 2019

"No pressure sales"

- LAURIE.FOWLER

Kelly Harrell worked me a great deal! 1 of the best salesmen, friendly, professional and eager to help me out! Great guy! Kept me laughing

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Recommend Dealer
Yes
Employees Worked With
August 24, 2019

"Poor service "

- Ccp

Took warrantied van in several times before it was repaired. Was told it drives fine each time. New service manager finally helped us. He rode in van and saw what it was doing. Took van to Little Rock Steve Landers to have it repaired. Every time van is taken in for repairs or oil change there are grease marks on seats when it is picked up. Most places do a complimentary vacuum when oil is changed. Not here.

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Recommend Dealer
No
Employees Worked With
I do not know names of anyone
June 28, 2019

"Great saleswoman "

- Christinec4#

Went for oil change, came home with a new Jeep Rubicon. Maria is always so helpful. Saw it coming off the truck, liked it called Maria now its ours.Traded 2017 Sahara with 8,100 miles still in. Warranty. We are very happy.

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Recommend Dealer
Yes
Employees Worked With
April 28, 2019

"Headlight"

- ronald.lee90@yahoo.com

Hard to get a person to answer at service center. Friendly at appointment. Charged significantly more than quoted without being asked ahead of work done

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Recommend Dealer
No
Employees Worked With
Service 3rd office
April 27, 2019

"Thank you "

- swalden484

Great place. Neil Welch was great. Always helpful and friendly. Always helpful and professional .he greeted with a smile and was efficient. Great service advisor.

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Recommend Dealer
Yes
Employees Worked With
Neil Welch
April 24, 2019

"Not satisfied at all"

- froznrane

I scheduled a service appointment for a transmission issue. After my vehicle had been at the service department for 6.5 hours, I called. Brandon told me “they are still trying to replicate the problem “. I went to the dealership and spoke with Neil. He stated that they did not have a transmission tech and that one of the techs noticed the issue but could not repeat it. He attempted to close out the service order. He said to bring it back if a light came on. I asked “So, I drive it until a light comes on or the transmission swarms? Is that what you’re telling me?” He said “basically “. I asked him to annotate that on the service order. He stated that he could not. All he would put on the service record was that no codes or faults identified. (I have a copy of that). I asked to speak to the Service Manager (I forget his name). The SM brought the Service Foreman (Craig I think) out. They stated that they could find no “credible evidence “ (I took that to mean my observations were not credible) and that was all they could do. I told them that was not acceptable. I asked how they tried to replicate the issues I had experienced. They said they test drove it. My issues were the Transmission slipped under a load and upon startup after sitting for 10 or 15 minutes, the truck takes 8-10 seconds before it will move. They said that they could not replicate the truck being under a load and the computer did not show anything. I demonstrated (with Craig in the vehicle) the delay at startup. Craig stated at that time, that it felt like the truck was in limp-mode. At this point, Craig advised me to take my truck to another dealership (Steve Landers to be exact) because his shop didn’t have a transmission tech. He then tried to replicate (in the service bay) while the diagnostics machine was hooked up. At that point, he did an update and cleared DTCs. The updated service order indicated the updates and now listed “extreme driving habits”. None of the observations by the initial tech or the Service Forman were listed (I have that document also). At this point, I am very frustrated with them. Since I had the audacity to not accept inadequate diagnosis and basically brushed aside because “Chrysler will not pay us to physically open up the transmission unless the computer tells us the issue” all they seem to be able to do is plug it in...6.5 hours to plug it in. I took exception to the the extreme driving habits comment (which was added AFTER I made a fuss) as a method of absolving the dealership of the issue. Craig stated that there is a time period after the vehicle starts, that must must elapse before the vehicle can be put into drive and operate. I asked how long that time period is and where in the owners manual does it state that. The service manager stated that he always lets his vehicles run for 15 minutes to allow things to “pump up”. After a stated very load and clear that I wanted the to accurately describe what happened (the observations the techs personally made) they finally did. I asked about the “extreme” comment and the Forman stated “we have to list a fault.”. So, my observations are not credible, the service department will only investigate (I use this term very loosely on their part) if Chrysler will pay them to do it, would rather I take my problems to another dealership (I purchased both of my vehicles from your dealership and I expect you to service them) and feel very comfortable about making me out to be an “EXTREME “ driver than actually determining what is wrong with my vehicle. I advised the Service Manager that I planned on contacting Chrysler about the whole situation. His response was “OK” Bottom line... I regret having spent my money at this dealership due to the LOUSY service department. I noticed an issue and tried to identify it BEFORE it became major. I should have known better.

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Recommend Dealer
No
Employees Worked With
Neil, Craig and the Service Mgr, Brandon Adams
May 11, 2019 -

Landers CJD FIAT responded

We appreciate the fact that you were willing to take the time to show us when the problem presented itself; sometimes people are unwilling to do that and it makes our job harder. In this case, it helped us identify the cause: the speed with which you shift the vehicle into drive after starting it. With that being our determining cause based upon our observations, Chrysler would not pay us to open up the transmission and you were unwilling to pay as well. If you went to the doctor and said that your foot was hurting and he told you that the pain was caused by the way you were walking, do you think that your insurance would pay him to perform surgery and open up your foot looking for a different cause? They wouldn't and this is no different. When you start your vehicle, give it a minute to warm up before slamming it into gear and pushing your foot down on the accelerator and your transmission issues will be resolved.

May 12, 2019 -

froznrane responded

In response to the dealerships response, I must disagree. A transmission tech never looked at my vehicle that was demonstrating a transmission issue. Secondly, the truck still has the same problem. Of course it works after running for 10-15 seconds, that was the issue to begin with. I wonder how many vehicles you would sell if they all had to warm up before they could be operated. In 82k miles, it had never done this. Your Service Department failed to diagnose the problem yet observed the symptoms. So, when the diagnostic machine cant tell you the problem, the customer is your fall guy. Obviously, it cannot be that your techs observed a problem without being capable to properly diagnose it, that does not look very good. Its no issue...The two vehicles I purchased from your dealership will be the last ones.

April 17, 2019

"Warranty work"

- Mzraza

Very professional and excellent customer service. I would definitely recommend Landers in Benton, AR!!! They replaced my clutch and it's like new...Thank you Landers!!!!

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Recommend Dealer
Yes
Employees Worked With
Neil welch, Brandon Adams
April 13, 2019

"Fast service "

- snicho35

Staff were professional and helpful. They also took care of a recall issue instead of having me come back another day. I got my oil changed and everything was quicker than I thought it would be.

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Yes
Employees Worked With
Service department
April 09, 2019

"Oil change and fuel service cleaning"

- crystal

Adam was very helpful, informative and courteous. He got me a ride to and from my doctor when service work took longer than it was expected to.

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Yes
Employees Worked With
Adam Pelkey
April 06, 2019

"Horrible again"

- Stan

I’m done with this service department. I’ve taken my vehicle here over the years for different issues including a couple of weeks ago. More often than not, the issues do not get fixed when they tell me they are fixed. A few years ago, I took my van in before we went on vacation. It needed brake work and it had a vibration in the steering wheel. They called me to say it was fixed and I picked it up the morning we were leaving. As I left the dealership and got on the interstate, the vibration was still there. I immediately called them back and told them it wasn’t fixed and explained that I needed to bring it back fir them to fix it right then as we were supposed to be leaving on our trip. They told me they didn’t have any room to look at it and suggested I take it somewhere else. I did, and the other shop was able to get me in and was able to get it fixed. A few days later when we were on our trip, the brakes started making a grinding noise. After the trip, I told the service department about the noise and they looked at the vehicle and were able to eventually fix the noise after some work. That was the first time we had to go back because what we were told was fixed wasn’t and we had to go back. Another time as we were going to pick up our vehicle after some maintenance, they told us that they didn’t know where our vehicle was. It turned out that another customer left in our vehicle and the service center didn’t even realize it until we asked where our vehicle was. This last time we brought the vehicle in, we asked them to fix a shuddering of the vehicle as the accelerator was pressed, we asked to fix the DVD player that only worked some of the time, and we asked for the windshield wiper fluid line to be fixed, and for the brake noise (again). They called the next day and advised me of what they were going to do to fix the car, and also recommended a service bulletin that was supposed to smooth out the shifting through a software update. I said that was fine. When we pick up the vehicle, the shuddering seemed to be fixed, but the windshield washer fluid still wouldn’t work. We had to have it fixed the next day, and it seemed to work. We left for the trip and realized as we were driving that the shuddering was still there. We also noticed that the windshield wiper fluid didn’t come out very well and the brake noise was still there (they told me that they checked the brakes and they were fine). Once we got back from the trip, I take the vehicle back in and leave it for two days. They told me they couldn’t get it to shudder and told me they just had a little labor charge for cleaning out the windshield wiper fluid nozzles. I told them to keep it fir a second day to keep driving it to see about the shudder. I didn’t get any call on the second day, so I called at the end of the day to ask if I could pick it up and if they had found anything. The guy I spoke with told me he couldn’t tell from the notes if they had found anything, so I told him I was coming to get it. When I got there, I went in to pay my ticket and was shocked to see a labor charge of 1 hour at $125 to clean out the nozzles. My bill was just shy of $150 and the shudder wasn’t fixed. When I asked why I spent $1000.00 before my trip to fix the issue and it wasn’t fixed, the service adviser couldn’t tell me why it wasn’t fixed. The only reason I’ve taken my vehicle there fir work was because we have an extended warranty on the vehicle that was sold to us as a lifetime “bumper to bumper” warranty. in all the times I’ve taken it in fir issues, NONE of them have been covered under the warranty. I have zero confidence in the service department and will never take my vehicle there again.

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Recommend Dealer
No
Employees Worked With
Service manager not listed above
May 11, 2019 -

Landers CJD FIAT responded

We are sorry for the repeated issues that you have encountered and hope that we were able to resolve them during our follow up.

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