Landers Cadillac of Memphis
Memphis, TN
57 Reviews of Landers Cadillac of Memphis
Don’t buy here my CT5 n shop 30 days under warranty after 30 days they still don’t know what’s wrong with it. Goin to Andrew’s Cadillac in MT Juliet 30 days they still don’t know what’s wrong with it. Goin to Andrew’s Cadillac in MT Juliet More
On Mar 11, 2023 I bought a brand new Cadillac SUV XT6 from Cadillac Memphis. I thought I just bought my dream car with all the bells and whistles at a price tag of $63,000. After driving it a few weeks, from Cadillac Memphis. I thought I just bought my dream car with all the bells and whistles at a price tag of $63,000. After driving it a few weeks, I decided I would be a caddy girl forever. Well, that changed on Monday, June 12th. I hopped into my car to go work,, reversed out of the garage, put it in drive, and my brand new car wouldn’t go. I had to have it towed into the Cadillac dealership 5433 Poplar Avenue, Memphis, Tn. My car has been there for 60 days! The service department says it has something to do with the transmission but a transmission technician hasn't had time to do a complete evaluation. Not one person from the Dealership and/or service department has been in contact with me throughout this entire nightmare. I have been dealing with Cadillac corporate and have been told repeatedly we have escalated your case. Tired of waiting and still NO answer!! Moving forward through a buy back program and furious to find out they want to charge me a user fee and a restocking fee!! I have made 4 payments on the vehicle and it doesn't even run! Not acceptable! Shame on Cadillac of Memphis and Cadillac Corporate. Give me my money back because I do not trust them anymore! More
I currently have a 2013 ATS car needing repairs due to several issues such as the touch screen Que System not working, oil change needed, and alignment. I attempted to make contacted with this dealership several issues such as the touch screen Que System not working, oil change needed, and alignment. I attempted to make contacted with this dealership for 3 days consecutively and it was a waste of time. No one called back nor answered the phone. I too will no longer purchase vehicles from this dealership, Chevrolet dealership here I come. More
THE SERVICE DEPARTMENT IS HORRIBLE. I WILL NEVER BUY ANOTHER CAR FROM THIS PLACE. IT IS A NIGHTMARE. ALMOST TWO WEEKS AND NOT ONE WORD ABOUT MY CAR YET. I WOULD TELL EVERYONE TO RUN FRO I WILL NEVER BUY ANOTHER CAR FROM THIS PLACE. IT IS A NIGHTMARE. ALMOST TWO WEEKS AND NOT ONE WORD ABOUT MY CAR YET. I WOULD TELL EVERYONE TO RUN FROM THIS PLACE. More
The service department is horrible! I went in to have brakes and tires and it’s three days later and it’s not ready AND it has a new sound they don’t know what it is. No one has called I went in to have brakes and tires and it’s three days later and it’s not ready AND it has a new sound they don’t know what it is. No one has called and when I called I sat on hold for 30 minutes and then they tried to tell me it was the front brakes. No! The sound was coming from the rear… I love my Escalade which is my second but will not buy another one because of the service department. More
Happy New Year to Mr. Bobby Cline and Mr. James Bell at Landers Cadillac of Memphis. Thank you for helping me with my vehicle repair issue. Yes! I gave them 5 Stars. I rea Bobby Cline and Mr. James Bell at Landers Cadillac of Memphis. Thank you for helping me with my vehicle repair issue. Yes! I gave them 5 Stars. I read the negative reviews, and I understand your reason for the score. However, my experience was excellent. I had issues with diagnosing my car's vibrating noise. I took my car to the dealership several times without the issue being resolved. Finally, I emailed Mr. Bobby Cline, and he introduced me to Mr. James Bell. Mr. Bell drove my car personally diagnosing a transmission problem. I am eternally grateful to these professionals for solving my car issue saving me $7,000.00 dollars. Thank you! Happy New Year! More
fyi Landers does not service (including simple oil changes) for ‘older’ vehicles prior to 2014. Take your business to Jackson, TN. They are the best and highly qualified to work on vehicles. I won’t p changes) for ‘older’ vehicles prior to 2014. Take your business to Jackson, TN. They are the best and highly qualified to work on vehicles. I won’t purchase from a dealer who is supposed to be high quality and doesn’t service their own vehicles. I understand supply and demand but this is a level of ridiculous. More
The service I received in Oct 2022 was great. I was there to have my vehicle serviced and was pleased with the overall service that I received. I was there to have my vehicle serviced and was pleased with the overall service that I received. More
The worst dealership in the world in the service department the don’t have any loaner cars they don’t call back i been calling there all morning it’s saying the phone is disconnected i will never ge department the don’t have any loaner cars they don’t call back i been calling there all morning it’s saying the phone is disconnected i will never get another service job did there if my life depends on it the rating speaks for its self they the worst service department in the city of Memphis so good luck on get your car fix there my car been there 3 weeks fully warranty 2021 Ct5 Mr. Lewis is my service consultant the worst xxxx buying another car from them i stand on that More