Landers Chevrolet Cadillac of Joplin

Great Personalized Car Buying Experience Joey helped me find the right truck first. Questions about what I was looking for, what I liked, and must have options. We used their tablet to narrow Joey helped me find the right truck first. Questions about what I was looking for, what I liked, and must have options. We used their tablet to narrow the search, he grabbed keys, then test drove my list. Very smart approach! We entered my personal information into the tablet and clicked to agree to pull credit. He then came back with each truck's numbers after trade & discounts. Once I settled on an option he said he would get the sales manager to introduce himself and get the verbal okay to pull credit, per policy.***** This part is NO Bueno!**** The sales manager happened to be busy and I had to leave for an appt, but wrote a note stating okay to pull credit and asked to call me with final numbers. They did, we settled on a price over phone, and I returned to buy the truck. *** The change I would make is... when someone has the auto narrowed down, has seen the numbers, and completes the online credit application to pull credit... Then PULL THE CREDIT! No manager needs to sign off on credit policy.. you're only allowing another roadblock in the way from closing the deal, another person to like/not like, or another person to negotiate a lower price with. Pull the credit and close the deal. Only then should the sales manager get involved to help close the deal or thank for doing business. Empower your people to close the deal and you will create efficiencies! BTW... your manager never introduced him/herself to congratulate, but it was late after close. E.J. was good to work with on paperwork side while Joey gassed the truck up. Good teamwork. I would recommend Joey and your team. More

Oil change I was meet by a lady as soon as a walked in to get my keys and she took me to the service rep. The service rep explained how to go about it next time I was meet by a lady as soon as a walked in to get my keys and she took me to the service rep. The service rep explained how to go about it next time I was there. Definitely like the new process. The flow was way better. It was awesome that someone came to me. Previously I had to go look for someone. By far the best service experience I had since bringing my truck here. I was in and out at a reasonable time. More

buying used car lots of hiccups all worked out. daughter is happy with car. over kill on finding a loan to many inquires well its settled and taken care of lots of hiccups all worked out. daughter is happy with car. over kill on finding a loan to many inquires well its settled and taken care of More

I feel like we are being cheated. We bought our from Crossroads before it became Landers. We was promised free oil changes for life. And last time we had the oil changed they tried to We bought our from Crossroads before it became Landers. We was promised free oil changes for life. And last time we had the oil changed they tried to tell us we didn't receive the oil changes anymore and next time we have to bring our contract in. And the lady that checks you out is rude. More

Becky’s Tahoe Very helpful, resolved the issue with the molding on the outside of the vehicle. This problem happened as I was driving down the freeway. Went to the Very helpful, resolved the issue with the molding on the outside of the vehicle. This problem happened as I was driving down the freeway. Went to the service area and the problem was immediately addressed. I am extremely grateful. More

Oil change Service for oil change was great but they do not honor there promotions at all not a happy customer, and the management does not care even when we hav Service for oil change was great but they do not honor there promotions at all not a happy customer, and the management does not care even when we have paper work to prove our offers. Very bad service More

trading from a headache to a good truck Johnnie helped me through 2 deals with transmissions going bad to close to going out and trading to a different vehicle .. The last truck I got thro Johnnie helped me through 2 deals with transmissions going bad to close to going out and trading to a different vehicle .. The last truck I got through Johnnie was a 15 gmc sierra 4x4 , like the truck as t does not have an 8 speed automatic trans. Hopefully this one is better than the high country Silverado or the Colorado I bought .. But as a salesperson taking the time to find and buy a truck from I am very satisfied with him as my salesman .. Matt Joplin Mo More

review of service my experience with Dwight Estrada was great as it usually is , great guy prompt, easy to coordinate with as always Landers has a great attitude and e my experience with Dwight Estrada was great as it usually is , great guy prompt, easy to coordinate with as always Landers has a great attitude and experience with them .. More

Courteous and timely Although I went in for an oil change, they identified a problem with the vehicle and offered a simple and affordable fix. Thankful for their advice. Although I went in for an oil change, they identified a problem with the vehicle and offered a simple and affordable fix. Thankful for their advice. More

Easy experience My husband had done a lot of the “deal making” ahead of time before getting there. We worked with Chris and he was a pleasure to work with. My husband had done a lot of the “deal making” ahead of time before getting there. We worked with Chris and he was a pleasure to work with. More