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Landers Chevrolet Cadillac of Joplin - Service Center

Joplin, MO

4.5
662 Reviews

662 Reviews of Landers Chevrolet Cadillac of Joplin - Service Center

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September 13, 2023

Service advisor, Corey Stansill, did an excellent job keeping us up to date on a difficult auto repair. We knew what they were doing to correct our problem and the cost to do it. Auto tech, Geno, did a g More

by BSFAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Sep 14, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Your Friends at Landers Chevrolet Cadillac of Joplin

August 17, 2023

Quick diagnostic and quote- made follow up appointment for repair and it was completed quicker than anticipated- very satisfied More

by RUSTY_SNYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasi Goff
Aug 18, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Your Friends at Landers Chevrolet Cadillac of Joplin

August 16, 2023

Why do you make appointments if you don't atempt to keep them. My appointment was for Thursday at 8 AM and it was Tuesday afternoon before you even looked at it. You had my car for 6 days only to be told, c More

by dalonnachavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasi
Aug 18, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Landers Chevrolet Cadillac of Joplin does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Rob Whittaker | General Manager

August 09, 2023

When I had my vehicle in to be fixed the first part of the year I had to recall and said I wanted it fixed and they didn’t do it. The service people are not taking care of the customers very well. They ca More

by TNHLL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Aug 11, 2023 -

Landers Chevrolet Cadillac of Joplin responded

I appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Rob Whittaker | General Manager

August 05, 2023

they walk me through the experience of on line shopping for the car of my dreams thank ya'll More

by dalepayton99
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Aug 08, 2023 -

Landers Chevrolet Cadillac of Joplin responded

We appreciate the kind words! Your Friends at Landers Chevrolet Cadillac of Joplin

August 05, 2023

We were treated very professionally with concern and friendliness. Since the car had to remain overnight they gladly supplied a loaner without us asking for one. They kept us informed how the work was More

by cdarlington67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, DAS Reputation Management
Aug 08, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Your Friends at Landers Chevrolet Cadillac of Joplin

August 04, 2023

Always helpful staff from scheduling to check out. Couldn’t have been happier with my service. More

by S.HARDYSWITZER
Recommend Dealer
Yes
Employees Worked With
Tom
Aug 07, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Rob Whittaker | General Manager

August 02, 2023

Great service, awesome atmosphere. Tom promised to get me out within the hour and he did. More

by ffonseca02202020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Aug 04, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Your Friends at Landers Chevrolet Cadillac of Joplin

July 31, 2023

Never top off fluids when getting your oil changed. Rotate tires but never recalibrated them. Had a known issue with my blazer appointment was at 10:30 didn’t leave the dealership until 2 as they made More

by tristacarmichael22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember her name
Jul 31, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Trista, we hate to hear that our service department didn't meet your standard of service. Our service manager will give you a call soon to discuss your recent visit. We hope that we can help make this right and to earn your business back in the future. Thank you for your time.

July 25, 2023

The service man took puctures so i could see what he seen under the car.put my mind at ease. More

by dakotasquaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Whittaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Landers Chevrolet Cadillac of Joplin responded

Dakota, thank you so much for the review! We truly appreciate the kind words as well as your business. We're so happy to hear that you had an easy experience during your last visit to our dealership with our service department and that our staff went above and beyond for you. We're already looking forward to your next visit. Please do not hesitate to reach out if there's anything we can do for you in the future.