Landers Chrysler Dodge Jeep Ram of Norman

Pushy Unprofessional Test driving a vehicle and sitting down to talk numbers was probably the easiest part of the whole experience. All the problems started once we got to Test driving a vehicle and sitting down to talk numbers was probably the easiest part of the whole experience. All the problems started once we got to finance I was already pre-approved through my bank for the amount of the car with a payment I was comfortable with. The finance officer we had was very pushy to get me to buy an extended warranty on top of the certified warranty the vehicle already came with that wasn’t up until 2022. I seen no reason to purchasing the extra warranty. I was very stern with saying no I’m fine I will use the warranty that is already in place. The finance officer proceeds to push and goes to tell me “as soon as your vehicle warranty goes out and you bring it to the dealership I’ll be the first to tell you told you so” if you ask me that’s not good customer service at all. After we finish in finance eager to get our vehicle looked at for the noise heard from the front of the vehicle our salesman tells us service says it can be one of two things either a water pump or something else but it should be fixed Monday. We got a loaner which was nice. I called service Monday afternoon after expecting a courtesy call just to get told we have not looked at your vehicle. I was kind of understanding along with being confused as to why we were told it would be ready Monday. I asked for a update the following day. With no update I called that afternoon just to be told the tech has the ticket but the car has not been brought in the shop. Now I’m starting to get frustrated. How can a certified pre owned vehicle that is supposed to go through lengthy multi point inspection and turned into the dodge manufacturer to be approved have a problem that goes unnoticed after sitting on the lot for 100 days and been drove 400+ miles over the advertising mileage? I then called their service manager to see to why the car has not been brought in the shop and as to why I’m being told Monday it would be ready. You would think after selling a CPO vehicle and trying to earn your customers business you would have that car into service very quickly. But, The service manager decided to get smart with me and tell he doesn’t understand why the rep would tell me when it would be ready and he can’t tell his head from his a**. As for my experience here I would say it’s been a complete circus and even after talking to a “manager” I still got unprofessional service. More

Jeep compass Johnathan was really friendly try to help us out all he could to find our new car. Aj was very friendly with all the paper work. Thanks for all ur hel Johnathan was really friendly try to help us out all he could to find our new car. Aj was very friendly with all the paper work. Thanks for all ur help. More

Two recall items. The guys / gals at Landers are super nice, wether it be the shop or showroom. They got my truck done in short order. Very pleased. The guys / gals at Landers are super nice, wether it be the shop or showroom. They got my truck done in short order. Very pleased. More

Just amazing Rueben Couch it’s just an amazing guy, he helped me through the whole process and I’m very thankful for the opportunities and the car I got thanks to Rueben Couch it’s just an amazing guy, he helped me through the whole process and I’m very thankful for the opportunities and the car I got thanks to all of them I’m very thankful. More

Easy to work with Easy dealership to deal with. Russell made the buying process easy and had everthing ready when we arrived. Thank you for making it smooth and stress Easy dealership to deal with. Russell made the buying process easy and had everthing ready when we arrived. Thank you for making it smooth and stress free More

Our experience at Landers The people at Landers made the buying experience friendly and enjoyable. I walked in with no credit and needing help. They came through for me and my The people at Landers made the buying experience friendly and enjoyable. I walked in with no credit and needing help. They came through for me and my family. Especially our salesman Joseph Bunton he far exceeded our expectations. His personality and willingness to go out of his way made us feel comfortable the entire time. I will definitely be recommending and repeating my business with Landers. Shout out to Landers for hooking me up with free OU tickets!! BOOMER SOONER!! #TeamJoseph More

It was great We got in there and found the car that would fit us the best and our guy really helped us choose the car it was a great experience We got in there and found the car that would fit us the best and our guy really helped us choose the car it was a great experience More

Good hard working just can’t find my problem I have a light that comes on and I take it to the shop. Same light 5 times. The have the Jeep office involved so it is not there fault. Just a grimlin I have a light that comes on and I take it to the shop. Same light 5 times. The have the Jeep office involved so it is not there fault. Just a grimlin thing. Every time I call they r polite and caring (u know they r frustrated as well). I take my Jeep in, they r ready for me, have me a loaner and I’m not too unconvinced. They try hard and r doing all the right things. If they weren’t as nice as they r, I would not be writing this. More

Oil change Just had my first oil change, and the time for service was good. My only problem was that when I got I’m my vehicle I noticed grease/oil on the driver Just had my first oil change, and the time for service was good. My only problem was that when I got I’m my vehicle I noticed grease/oil on the driver side floor mat and on the carpet next to the door. I should have went back inside and notified them of this but it was raining and I didn’t want to go back inside. I would think that paper mats would be used every time a vehicle is in the shop for any maintenance. I will make sure to request them to use one from now on. Other than that I have no problems. More

Best car buying experience I have ever had. The car buying experience was by far the best I have ever had. I let them know what I was looking for and they got right on it and found two vehicles The car buying experience was by far the best I have ever had. I let them know what I was looking for and they got right on it and found two vehicles that fit was we were looking for. Sam was fast courteous and full of knowledge of the vehicle we wanted. Financing was also very fast and they got us a great deal and treated us like people where most dealers just treat you like dollar signs. Stephen was great to work with and got things done quickly. Overall the entire staff was friendly and very helpful. I will be buying from them again and recommend them to anyone in the market for a vehicle. Thanks guys for everything. More