Back

Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

3.9
2,095 Reviews

2,095 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Sort by
November 07, 2020

One of the WORST customer experiences I have every had. Was actually told by the service tech that he didn't want to help me because I didn't buy the car from this dealership. Even had the dealership I pur More

by DANNYSPHONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell
Nov 25, 2020 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Your vehicle had an issue that was not covered under your extended warranty. There was never a point that you were advised we would not help you, we just would not pay for the repair and you could either 1 call FCA customer care and ask for assistance or 2 take your vehicle to the selling dealer for them to pay for repairs due to you recently purchasing the vehicle in Texas.

Nov 26, 2020 -

DANNYSPHONE responded

Braxton absolute did say that after i was upset about not being contacted that he no longer wanted to help. Also, FCA was contacted by the other dealer and the repair authorized. No one at your dealership wishes to take responsibility for this interaction so just keep shifting the blame. I expect nothing less.

November 06, 2020

Had my car up there for bout two weeks she always keep my updated on the status of my car and when new parts came in for my car More

by wilfelder31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee
November 04, 2020

Got me right in but took over 4 hours for an oil change and transmission service. Also the van smelled like cigarettes when I got into it More

by KEVIN.WILLIAMS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Yandell
November 04, 2020

Staff was very pleasant and efficient. Facility was clean and provided a nice variety of snacks and drinks. I recommend this dealership. Appreciated being able to show up w/o appointment and have More

by LAZYHAHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
November 04, 2020

Always treated with respect when getting my vehicles serviced. The service team listens, assesses and do their best to ensure that my needs are met. More

by bmmartin212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Chalis
November 04, 2020

I was in a bind and they were able to help me out, they loan me the tools I needed to be able to fix my flat and get it up there to them to take care of the rest, thanks More

by kurthm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell
November 02, 2020

Great establishments will not take my vehicle to another shop. Top notch customer services, clean facility took care of my service need in a timely manner More

by AWARREN581
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Nicholson
November 02, 2020

They have a great team in their service department! Jeremy Yandell and Ricky Kirby are down right professionals. Thank you again for the great work guys! More

by SAMNICHOLSON41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell
November 02, 2020

Greet you immediately, make you feel welcome.. Everyone is always friendly and courteous, they keep you updated on the progress of your vehicle, all around pleasant experience. More

by DBUTLER1919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Keepper
November 01, 2020

Great service writer. Clean waiting area with friendly staff. They completed work in a timely manner. The service writer fixed my vehicle information on my account. More

by Boss302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Nicki Yandell
...
112
...