Landers Chrysler Dodge Jeep Ram of Norman - Service Center

The date my car was supposed to be done by was continuously pushed back. Several times I was not notified when the date was pushed back. When I was contacted, I was not given a reasonable explanat continuously pushed back. Several times I was not notified when the date was pushed back. When I was contacted, I was not given a reasonable explanation or information as to why my vehicle was taking longer than previously expected. More

Love Theresa. All the service people are amazing. They are very attentive to me I know as a widow and 70 years old how important my car needs to be always in tiptop shape. I travel a lot are very attentive to me I know as a widow and 70 years old how important my car needs to be always in tiptop shape. I travel a lot More

Very disappointed in the service department and how they worked on my vehicle and condition after it was ready first time I picked it up. Service manager was professional and tried to resolve issues. I thin worked on my vehicle and condition after it was ready first time I picked it up. Service manager was professional and tried to resolve issues. I think the quality of the mechanic that worked on my vehicle lacked and reflected on Landers and a service organization for Chrysler/Dodge/Jeep manufactures. Too many issues/concern to write in this, but will say I won’t be going back to this location for any service/sales again. I feel the corporate office should be notified of these issues/concerns. Landers has my information if management wants to discuss issues that occurred. More

Braxton is a great service advisor. We enjoyed working with him to get our Jeep problems resolved. Thank you Braxton for all that you do. with him to get our Jeep problems resolved. Thank you Braxton for all that you do. More

I had Apple CarPlay issues with my 2019 Ram that required my vehicle stay on site for a few days till the updated part arrived. Braxton Stoneking was a pleasure to work with throughout the process and quickl my vehicle stay on site for a few days till the updated part arrived. Braxton Stoneking was a pleasure to work with throughout the process and quickly got me into a loaner car to help minimize the inconvenience. I highly recommend Landers Chrysler/Jeep/Ram service department for any of your vehicle needs. More

Always do a good and fast job and right the first time. Love landers and will continue to return for years to come! Thanks again! Love landers and will continue to return for years to come! Thanks again! More

Was never told my new jeep already had Over 1,600 miles already on it,even after I said in front of my salesman that I wanted zero miles on one. I saw the mileage a few days after home and figured more out already on it,even after I said in front of my salesman that I wanted zero miles on one. I saw the mileage a few days after home and figured more out about vehicle. They kept the original window sticker and I repeatedly asked for a new one or a copy of one and never got. More

My issue was not resolve but Ricky did his best to get the problem handled. I had to come in 3 times to get a keyless entry key made. The first time, the system was down and my key couldn't be programme the problem handled. I had to come in 3 times to get a keyless entry key made. The first time, the system was down and my key couldn't be programmed. The second time, they thought that the key had gone bad but finally (my 3rd visit) determined that it was the electronic start that was a problem. Ricky went out of his way to get me a key from another dealer in OKC before they determined that it wasn't the key but the electronic start button that wasn't allowing the key to be programmed. He and the rest of the service staff that was dealing with me were very apologetic and wanted to do whatever it took to get the issue fixed before I had to leave the state. The issue is not fully resolved but I believe that it will be when I am in town next due to the professionalism that Ricky showed. More

Decided to invest in extended warranty 5 weeks after purchase. Got a good deal. No pressure, just answers and info I needed to make decision. Very courteous and professional. Now have peace of mind feel purchase. Got a good deal. No pressure, just answers and info I needed to make decision. Very courteous and professional. Now have peace of mind feel like I made a well informed decision. More

It is closest to little axe. Theresa was very nice to me and is a natural people person. Made me feel young again. The sales guys were total tools. Not buying my Gladiator there. and is a natural people person. Made me feel young again. The sales guys were total tools. Not buying my Gladiator there. More