Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Patch job on tire The people were very nice and super helpful! Was helped right away and only had the nicest of people to work with. Everyone was very accommodating! The people were very nice and super helpful! Was helped right away and only had the nicest of people to work with. Everyone was very accommodating! More

Recall service. I called Landers to schedule appointment for service. Appointment was scheduled in timely manner. I was met by Genifer who helped with recall service I called Landers to schedule appointment for service. Appointment was scheduled in timely manner. I was met by Genifer who helped with recall service and showed me the waiting area which is very comfortable. Repair was completed in time that I was told. More

Had an awful experience I took my car in to get the seat fixed it took four days and I never heard from anyone and less I called them the guy checked me in was very short and I took my car in to get the seat fixed it took four days and I never heard from anyone and less I called them the guy checked me in was very short and rude and would never want to deal with him anymore I asked to speak to the manager or supervisor he cat on the phone and he was fantastic he gave me my car back within two hours More

Great Service Landers provides consistently great service. Only thing I wish they would do is make their waiting room a little more welcoming to working profession Landers provides consistently great service. Only thing I wish they would do is make their waiting room a little more welcoming to working professionals. I.e., put in some tables so I can sit down with my laptop and some documents to get some work done while I'm waiting. More

Efficient and timely. In at 8am. Done at 9:30. For the work that needed done that was VERY GOOD. Teresa was very thorough in following my requests and asked questions of m In at 8am. Done at 9:30. For the work that needed done that was VERY GOOD. Teresa was very thorough in following my requests and asked questions of me to assure all requested work was done. More

Lack of support I had an 8am appt. I called later in the afternoon to see what the situation was, and was informed my Jeep hadn’t been looked at yet. The dealer said I had an 8am appt. I called later in the afternoon to see what the situation was, and was informed my Jeep hadn’t been looked at yet. The dealer said it would be looked at first thing in the morning. I called back in the morning, and they told me the problem, and informed me it wouldn’t be ready until late the next afternoon. I had an appt early the next afternoon that I needed to haul some stuff for, and asked the dealer if they could provide a loaner vehicle. The dealer said they could, but that none were available at the moment. I continued to call throughout the day with no success. At the end of the day, right before closing time, I was informed that one should be available in the morning, as there were several cars that were completed that hadn’t been picked up. I called back in the morning at 9:30, after not hearing from the dealer, and was informed that there still wasn’t anything available for me. At this point, without a vehicle to haul with, I had to cancel my appointment in the afternoon. There was a number of frustrating factors with this process. First, my car wasn’t even touched the day I had an appointment. Second, I had to miss 10 hours of work in 3 days because of only having one vehicle between my wife and I. Third, I had to cancel an appointment I made almost a month ago. All of these frustrations tie into the first. I had an appointment first thing in the morning and it wasn’t honored. Because of this, I had to miss more work than expected. Because of this I had to cancel an appointment. More

Very good service I have taken both my trucks there and have had no issues with them at all. Got to just like they said they would, furnished a loaner truck. I have taken both my trucks there and have had no issues with them at all. Got to just like they said they would, furnished a loaner truck. More

First time Courteous staff. Got me in quickly. Friendly as well. Comfortable waiting room. Only issue I had was the 2 hours it took. Satisfied even with the extr Courteous staff. Got me in quickly. Friendly as well. Comfortable waiting room. Only issue I had was the 2 hours it took. Satisfied even with the extra delay. Thank you all for the servicing. 4 Stars More

Good service The service team was helpful. My situation was somewhat frustrating but the team helped to get it resolved. Additionally, Nathan was amazing. I apprec The service team was helpful. My situation was somewhat frustrating but the team helped to get it resolved. Additionally, Nathan was amazing. I appreciate having a ride home and from work. More

Great service I finally, felt safe driving home after been to other autoshops that didn't help.I also appreciate the staff for how they handle everything. I finally, felt safe driving home after been to other autoshops that didn't help.I also appreciate the staff for how they handle everything. More