Landers Chrysler Dodge Jeep Ram of Norman - Service Center
Norman, OK
2,095 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center
Very slow Normally the service department is just a little slow, this time it took two hours for an oil change when I already had an appointment. The appointme Normally the service department is just a little slow, this time it took two hours for an oil change when I already had an appointment. The appointment was for 2pm, I arrived at 1:50 pm, my truck was done at 3:50 pm with no explanation, updates or apologies. More
Warranty repair Heard a mechanical clicking sound under the dashboard. Mr. Stoneking rode with the technician to hear for himself. The technician found it to be a loo Heard a mechanical clicking sound under the dashboard. Mr. Stoneking rode with the technician to hear for himself. The technician found it to be a loose cowl under the hood. Mr. Stineking quickly got back to me as soon as the repair was made. I also want to make sure the technician gets the gratitude that he/she deserves as well. The honesty and attention to detail Mr. Stoneking and the technician showed is very much appreciated. Thank you More
Awesome Teresa was wonderful, very helpful and patient with me on getting my 4 dodge vehicles in for recall work. Loved working with her smiling face Teresa was wonderful, very helpful and patient with me on getting my 4 dodge vehicles in for recall work. Loved working with her smiling face More
Went in for an oil change Showed up for an oil change without an appointment and Braxton Stoneking was very quick to help and get my vehicle in. Also had a noise I needed the t Showed up for an oil change without an appointment and Braxton Stoneking was very quick to help and get my vehicle in. Also had a noise I needed the technician to listen for and Mr. Stoneking made sure it was looked at. My vehicle was serviced quickly and in a timely manner. More
Great experience! My service advisor Teresa was excellent! Smooth visit and the service was completed on time as scheduled. The courtesy vehicle was clean and the drive My service advisor Teresa was excellent! Smooth visit and the service was completed on time as scheduled. The courtesy vehicle was clean and the driver was on time and professional. More
Braxton was extremely courteous and helpful. Looked up recalls for me. He went above and beyond my expectations. Second time dealing with him and pleased again!! Thanks fir the great customer se Looked up recalls for me. He went above and beyond my expectations. Second time dealing with him and pleased again!! Thanks fir the great customer service! More
Very professional and courteous Starting going here after a bad experience at the Dodge dealer south of Norman. This is by far the best service department in the state! If you have a Starting going here after a bad experience at the Dodge dealer south of Norman. This is by far the best service department in the state! If you have an issue and want it fixed right the first time this is definitely the place. The pricing is so much better and quality of work as well. Thank you Landers Norman and GO SOONERS!!! More
Computer modules updates Dealer stuck to the scope that I wanted and price was below expectations. Very good experience overall. I will definitely be using you guys again! Dealer stuck to the scope that I wanted and price was below expectations. Very good experience overall. I will definitely be using you guys again! More
Very good The service department did a very good job of communicating with me on where we were in the process. I understand the dealership isn’t going to be che The service department did a very good job of communicating with me on where we were in the process. I understand the dealership isn’t going to be cheap so I expect great service. And my experience was great! Thank you! More
Poor Service Brought my car in because service shifter indicator kept coming on, losing power on turns, and dying. Service tech said it was due to being overdue fo Brought my car in because service shifter indicator kept coming on, losing power on turns, and dying. Service tech said it was due to being overdue for oil change. Agreed to oil change and any other work needed to correct problem. Charged me for oil change and $63 for a test drive after which I wasn’t aware of beforehand. Argued to charge and ultimately told by management that the tech was correct but would wave the charge. Driving the vehicle later that day the service shifter indicator came on again and still acts sluggish when accelerating. So problem not solved or fixed. More