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Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

3.9
2,095 Reviews

2,095 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

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October 10, 2021

Always greeted with a friendly hello & treated like a person and not just a number which is of the utmost importance we. More

by KATBERRY75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
October 09, 2021

Good service and attentive to getting my Ram 1500 fixed. I’ll be back to have my side mirror replaced soon. More

by dmunson0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
October 08, 2021

Was there for repairs on vehicle, I was warmly greeted & the service work was done in a timely manner More

by John 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 07, 2021

It is a good dealership always had good service and the service department has never given me the runaround More

by kimberlymarlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
October 03, 2021

They worked with me throughout the process to ensure all of the issues were resolved and my vehicle running. More

by JPHILLIPS813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2021

Took a week to start work after scheduling an appointment. Shouldn't accept appointments if that back logged. Provided nothing to drive in mean time and only explanation was " we are busy" More

by jeromealexander77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know service girl name, Teresa Yargee
Nov 23, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We do not set appointments only check in times. This being due to not knowing what or time frame on what it takes to fix the vehicles that came in prior to your set time of check in until they are diagnosed and parts have arrived. If you need anything please reach out to me. Thank You, Jeremy Yandell

Nov 24, 2021 -

jeromealexander77 responded

Pretty sure your website says "appointment" when you go on and schedule service. Why would you even set a "check in time" a week out from starting work on a vehicle? I sent you a text and an email before ever doing the review. They were both ignored.

September 30, 2021

Love my people In the Landers service department. Teresa is always amazing and I’m so grateful for her as well as all the other service people More

by pfletcher16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee, Genifer Burnell
Oct 01, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We love you back! See you next time you are in! Mike Evans GM

September 26, 2021

Far too much to complain about here. I’ve been dealing with service for literally months. Each time I get it back after weeks of waiting I find more problems. After this last visit I discovered damage to More

by Fed up customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricky Kirby, Teresa Yargee, Aaron Challis
September 25, 2021

they tired to make me pay for the wrong part. bad service, they told me a part had water damage when it did not. did everything in there power to make sure the warranty didn’t cover. I took it my ser More

by blaneolson0726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Im very sorry about your experience here at Landers. The issues you were having definitely does not define who we are and how we treat our customers. If you need anything please reach out. Thank You, Jeremy Yandell

September 25, 2021

Fast clean friendly dependable...every employee made you feel welcome and made sure you were satisfied before leaving More

by Hoggirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Yandell
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