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Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

3.9
2,095 Reviews

2,095 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

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May 13, 2021

Helpful and friendly. Parts were available and arrived in two days. I installed the parts in the parking lot and I was able to recycle’ the trash. 😎 More

by kris_mcphail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021

Took my new wrangler in for its first oil change. I did not have an appointment, but was seen and serviced right away. I did not purchase my Jeep from this dealership. More

by Tadebord580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021

Always friendly, professional, timely services. Have used Norman as my trusted ram dealer since I moved to Oklahoma 12 years. Would highly recommend them for all your needs. More

by lillymaids
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell, Aaron Challis
May 11, 2021

Outstanding service! I brought my Dodge Hellcat in when a tire dealership messed up installing my new tires. Landers fixed the issue quickly and efficiently. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Genifer Burnell, Aaron Challis
May 10, 2021

I got in quickly for 24,000 mile maintenance care. They gave us a ride home and then picked us up to take us back to get our car. This was greatly appreciated as we only have one vehicle. Everyone was frie More

by BALINDAM1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
May 08, 2021

In December paid $4600 to have the cam and lifters replaced on my Ram 1500 truck, called in February about oil leak from work done in December. Told they didn’t have a loner available and would be con More

by gjpetitt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Yandell
May 17, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We didn't contact you in February due to no loaners. They have been all out due to back ordered oil coolers to which other customers vehicles cannot be driven. You having to have a loaner is not our fault. Loaners are a courtesy that we offer when available. You could have just as easily found other ride opportune and gotten this leak taken care of. If the technician cut the seal when installed I dnt think it would have lasted a month before leaking. We cannot predict weather or an act of God. I didn't want the weather to effect any customers vehicle ever.

May 18, 2021 -

gjpetitt responded

The vehicle was driven one week and then was parked due to me having COVID and I was quarantined for two weeks. I could smell the oil but I assumed that it might’ve been residual oil from the repair. The reason I needed a loner is because I rented a car during the initial repair, and the oil leak was from that repair. I shouldn’t have to rent a car when you were at fault. I was shown the gasket and took a picture of it and it was definitely a cut. If you would like to see it let me know.

May 07, 2021

Service was excellent. Showed up earlier than my appointment, got me in earlier and out earlier. Didn’t charge me for unnecessary parts or work. More

by Tdreese73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Yandell, Aaron Challis
May 07, 2021

Always great service and friendly. This is all I gotLike Always great service and friendly. This is all I got Like like like. I'm done done. I like the new THX truck you have on the show room floor. The whi More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee, Genifer Burnell
May 07, 2021

Could you please send me $30,000 for the loss of my vehicle and the use of my time for filling out these useless surveys More

by DASN008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Yandell, Genifer Burnell
May 17, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We have done everything and proven to you the failures inside your engine. There is nothing we could have done better or predicted what was going to happen to your cam bearings.

May 07, 2021

Phones are answered quickly. Easy to make an appointment for service on my Jeep. Service was quick and Genifer about great about keeping me informed. More

by antiviralannie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
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