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Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

3.9
2,095 Reviews

2,095 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

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May 07, 2021

Braxton could have been NICER!!! Bad Attitude if it wasn’t free I would have went somewhere else to get the work done and completed. More

by Vicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021

Genifer Burnell did a fine job. I had only 19000 miles on my Ram and had to have the steering gear replaced. They took good care and got the part fast and installed fast. With no hassle. More

by waylandswitzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
May 05, 2021

Recall repair took 3 days. Would have liked a loner car but had transportation back home when the repair took longer than anticipated and a driver to bring us back to the dealer when the repair was finishe More

by antiviralannie
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
May 03, 2021

Great service, Great customer service (especially Teresa and Genifer in the service department) and the Tech who worked on my car and others went above and beyond to find the problem to my vehicle. Thank yo More

by patterson1107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee, Genifer Burnell
May 01, 2021

Very easy to work with. Had some trouble with my tire holding air and had to bring my Jeep in twice to get looked at. They were very accommodating and got the problem fixed at no charge since I had just More

by senthia_sassy
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
May 01, 2021

Was told vehicle was ready. Wife drive 3 hrs to pick it up wasn’t ready. Was told they would fill my fuel tank for the drive for no reason. Wife called a week later. Told it was ready. She drove 3 hrs to p More

by SUMMARK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Yargee, Les Northam, Genifer Burnell, Aaron Challis
May 01, 2021

Needed a small warranty job done and just dropped in. They were able to take care of it quickly and I was back on my way. More

by SLOAND19
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee
May 01, 2021

Easy, quick, & efficient service. Great communication throughout the entire time. Excellent waiting area with plenty of seating & refreshments free of charge while you wait. Awesome! More

by KATBERRY75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021

Didn’t find the problem and when I got home the car kept making the same sound. :/ Never called back when they said they would More

by ECKFAM6
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genifer Burnell
May 18, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I apologize about the non communication. That's definitely not something we are known for or be on a day to day basis. If you haven't already I would like a technician to possibly ride with you to show them the noise. Busses are sometimes tough to duplicate but we get better diagnosis of we can ride with the customer and hear what they are hearing with their driving habits.

April 29, 2021

Genifer was excellent. Took a little longer to get diagnosed but was repaired faster than expected. She kept me in the loop the entire way! More

by JEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
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