Landers Chrysler Dodge Jeep RAM - Service Center

Kept finding parts to replace due to a melted wiring harness. No explanation as to what caused it to melt or how to prevent it again. Truck had 15000 miles. Could not find service representative to d harness. No explanation as to what caused it to melt or how to prevent it again. Truck had 15000 miles. Could not find service representative to discuss the repairs. Was not informed when truck was brought around so I could leave. Seemed as if no one wanted to explained repairs and cost. More

I was greeted right away, the wait time was quoted correctly, and other questions I had about other services were answered. The staff was friendly and knowledgeable. I will return for service on my Do correctly, and other questions I had about other services were answered. The staff was friendly and knowledgeable. I will return for service on my Dodge. More

My car was taken in for a unknown noise in the interior. They replicated the unknown noise and thought it was a passenger seat rail. They had to keep the car for a week because the wrong part was ordered. They replicated the unknown noise and thought it was a passenger seat rail. They had to keep the car for a week because the wrong part was ordered. I picked it up and there was a deep scratch on the passenger door on the drivers side. I pointed it out and they asked that I take it to the body shop to have them take a look. He said the scratch was past the paint and recommended that door be repainted. I called the Service Department back to let them know the body shop findings and that the unknown noise was still there. They asked that I bring it back a 3rd time. I took it in and I did a ride along with someone from the dealership. He thought it was the passenger seat back so I left it with them on a Tuesday. The body shop had told me it would take 2 days so I called on it that Friday and was told it would not be ready. The body shop manager said he didn't receive it until Thursday. I have to assume the service department ordered another part for the noise and then took it over for the painting. The car wasn't ready until a week and a day later (Wednesday of the following week). It would be nice if all this was communicated with me. The vehicle is a black charger and you can see swirl marks all over the door they repainted or touched up. Hopefully those come out. Overall it has not been a good experience. More

Excellent service Bob the service manager is great !!! Hey and his great crew Will make you feel like family, this crew goes out of there way to make sure you are total Bob the service manager is great !!! Hey and his great crew Will make you feel like family, this crew goes out of there way to make sure you are totally satisfied. More

I was promised something that I did not receive. When I had service done on my Chrysler 300 C some months ago, somehow the body of my car sustained a small damage. I was promised that the situation w When I had service done on my Chrysler 300 C some months ago, somehow the body of my car sustained a small damage. I was promised that the situation would be taken care of. I had to call several times to try to get the situation resolved, to no avail. During the last conversation, I was told that I would receive a call within two days to discuss how to handle the problem. I never received the call, and that was back in last year. Mind you, this was after I had spend thousands and thousands and thousands of dollars on car repairs throughout the years at this dealership. More

Good experience. They did everything that they were supposed to do. Got my truck back the next day! Great service! I need to buy a hellcat from them. supposed to do. Got my truck back the next day! Great service! I need to buy a hellcat from them. More

Great customer service! Tracy was awesome! She always takes care of us. Had to replace engine in my jeep. Tracy had it all ready in one week. I will go nowhere else because of the level of service she takes care of us. Had to replace engine in my jeep. Tracy had it all ready in one week. I will go nowhere else because of the level of service she provided. More

Good Customer Service I received great customer service as well as friendliness. I had received a coupon in my email that really helped with the cost. Thanks Tracey. I received great customer service as well as friendliness. I had received a coupon in my email that really helped with the cost. Thanks Tracey. More

I'm still waiting for you to send me a receipt for the work on my truck , this is not the way you do business work on my truck , this is not the way you do business More

Awesome The staff was attentive responsive and courteous. I appreciate the way I was treated by the staff and the follow up. They made me feel important. The staff was attentive responsive and courteous. I appreciate the way I was treated by the staff and the follow up. They made me feel important. More