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Landers Dodge Chrysler Jeep RAM - Bossier City - Service Center

4.3

20 Lifetime Service Reviews

2701 Benton Rd , Bossier , Louisiana 71111

20 Reviews of Landers Dodge Chrysler Jeep RAM - Bossier City - Service Center

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July 25, 2018

" I was very pleased with the outstanding work that this youn"

- Wanda faye

I was very happy with the way that she approached me and make sure that everything was taken care of in a timely matter I'm very please

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Recommend Dealer
Yes
Employees Worked With
Zawn Ivory
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 25, 2018 -

Landers Dodge Chrysler Jeep RAM - Bossier City responded

Thank you for your business and taking the time to review Landers

July 20, 2018

"Great service"

- shemikawinn

I love the way my car is checked for any problem before my service was started. Thank you for always taking good care of me and my car.

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Recommend Dealer
Yes
Employees Worked With
June 27, 2018

"Service"

- Mary

Not only was my car serviced in a timely manner, but Zawn was Awesome! She took time to explain the process to me and even walked me to my car after I was done.

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Recommend Dealer
Yes
Employees Worked With
Zawn Ivory
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 24, 2017

"Poor Customer Service"

- Clifton

We have been dealing with EARL (Worst Service Advisor ever...in my opinion. Can't even get the Service Manager to give me a call back after leaving several messages and going up to the dealership. Earl sends a text to me stating that I need to authorize $1700= dollars of work without stating what needed to be done. I would never take not buy another vehicle from this dealership.

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Recommend Dealer
No
Employees Worked With
Earl Haley
Jun 19, 2017 -

Landers Dodge Chrysler Jeep RAM - Bossier City responded

We truly regret that you are having concerns with your vehicle. Would you please contact me at your earliest convenience and allow us the opportunity to address and try and resolve any concerns you may have here at Landers. Best regards, April Babcock, Dealer Relations Manager 318-797-1233

December 09, 2016

"Service Department"

- Kristen D Young

After a recent oil change, I had mentioned in my survey that I was not happy with the breaks on my 2014 Jeep Compass. I bought it brand new and it only had 25k miles on it. The brakes would screech anytime I backed up rain or shine. It was SUPER embarrassing, and I was ashamed of my vehicle. John Frazier, the service manager, gave me a ring and ordered my vehicle some aftermarket brake pads. He made the process extremely easy. He got me set up with a rental vehicle for 24 hours. He kept me updated on how things were going around lunch time, and when I got off work, my vehicle was ready to go! The breaks haven't made a peep since. John has helped me fall back in love with my jeep again. Thank you so much for the AWESOME customer service and assistance in helping me with this matter.

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Recommend Dealer
Yes
Employees Worked With
John Frazier, Haley, and Stacy
Dec 09, 2016 -

Landers Dodge Chrysler Jeep RAM - Bossier City responded

We appreciate your kind words. We have no problem getting the negative reviews but we truly thank you for taking the time to give these folks in service a richly deserved pat on the back. They try their hardest every day to give the best service they can. We are glad they are part of the Landers family.

June 09, 2016

"Made to my Business Presentation on Time"

- Don & Ellen Wilson

My 2011 Chrysler 300C began to have a burning rubber smell and then strange sound. It was 7pm and we were in route from Dallas to Shreveport,LA and on to Lafayette,LA for a presentation. We were able to drive the car to Landers Dealership at 8:30am the next morning and was told they were full up without a appt. We explained we were traveling and desperate. Service Advisor Josh Bass understood and promised to at least have the car looked at, and made arrangements for us to get a rental car. We raced off to Lafayette,LA and got to our presentation with 21 minutes to spare. During the presentation we received a text from Josh Bass saying our Alternator was toast and needed to be replaced, if we would approve it, he would have it fixed that day. We did, he did and at 6:35pm we arrived back at the dealership after a 400 mile round trip. Our car was ready and we continued back to Dallas. Because of Joh Bass and Landers, We closed a sale and profited our family by $2,650... which we would have lost forever had we not gotten to our presentation on time. Thank you Josh Bass and Landers.. you guys are a class act in our book. Don & Ellen Wilson Carrollton,Tx

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Recommend Dealer
Yes
Employees Worked With
Josh Bass
June 04, 2016

"Worst car buying experience ever."

- Mary Bailey

I bought a car a year ago from this dealership and I have had nothing but trouble with the whole service experience. I like the car, although I have already had two recalls and also had to have it in for repairs twice as well. The service experience has been horrible, most everyone is rude and they never follow through on what they say they will do, noone can give you any answers why things were not done. I have been jacked around every time I have had to deal with them. I would tell anyone thinking about buying from this dealership to keep on drivi g down the road. I wish I had never bought this car.

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Recommend Dealer
No
Employees Worked With
Bass
January 25, 2016

"Service & Sales"

- adambev

Mr. James Gillis is the greatest salesperson ever! I purchased my truck from him in 2010 and he gave me the perfect deal with no pressure to buy. I plan to purchase another vehicle from him in about 10 months, as soon as I get this one paid off. Mr. Bass and all those guys and gals in the service department are absolutely fantastic; they "know my vehicle", and they always let you know what to expect, and they call after the diagnoses, prior to performing the work.

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Recommend Dealer
Yes
Employees Worked With
Alvin George
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
James Gillis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Heike Frost
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Earl Haley, James Richardson
January 07, 2016

"The worst experience everytime i gobto the service departmen"

- Ms.Atkins

The fact that I purchase a car from their and yes if utvis something wring yes I would like fir someone to help me but if your service manager talk the customers like they isn't anybody then I see where the employees get it from

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Recommend Dealer
No
Employees Worked With
bill
October 29, 2015

"commitment to excellence and community service"

- D Spaulding

We have been consistently impressed with Landers since they came to Bossier. Since opening their doors they have serviced, modified and repaired our 2 Jeep Wrangler Rubicons, (2004,2014). Their performance and attention to detail has been above and beyond in every respect and in every department. Their depth of product knowledge is impressive. Their advice regarding jeep modifications, accessories and Mopar parts is invaluable and based not only upon education and training but extensive personal experience as well. The process of ordering a new Jeep was seamless. Scott's knowledge, advice and assistance was "spot on" and assured that we were able to get exactly what we needed. Kudos to an impressive Lander's team with an impressive product.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : James Richardson
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