Landers Dodge Chrysler Jeep RAM - Bossier City - Service Center

Worst service ever experienced in 42 years of owning vehicle My truck was in for repairs of the air suspension system, it took well over 2 months to finally get it resolved. Phone calls went unanswered, voice m My truck was in for repairs of the air suspension system, it took well over 2 months to finally get it resolved. Phone calls went unanswered, voice mails weren't returned, numerous service advisers left, with no notifications whatsoever. Had to physically show up at the dealer to find out the status. It finally took a call to FCA regional before anything was done, and then I had to involve the General Manager before they would honor my extended warranty. I don't understand how they are still in business. Kevin Waldrop tried his best to stay on top of this, but he was completely overwhelmed. More

Can’t go wrong Joe Green delivers top notch professional service. Hands down he’s the best in car service and sales. Joe assisted with a car that west my travel and Joe Green delivers top notch professional service. Hands down he’s the best in car service and sales. Joe assisted with a car that west my travel and budget needs. More

Poor Service - vehicle under warranty Our vehicle was towed cause the transmission wouldn’t shift out of 3 gear It wouldn’t go over speed of 30mph It is under warranty it sat a week on the Our vehicle was towed cause the transmission wouldn’t shift out of 3 gear It wouldn’t go over speed of 30mph It is under warranty it sat a week on the parking lot numerous calls made by me service dept calls says nothing is wrong With the transmission - no codes came up. Low battery and lights were theirDiagnosis. their work order showed cust says vehicle won’t start. That was not my cause for service. We brought vehicle home. the very next day ... engine light came on it won’t shift from 2nd to 3rd. I called them twice They won’t call me back, one time hung up on me. More

Recall on Jeep wrangler Every time I have had to call dealership I normally get vm, leave a message and still have to call again because no response. I was told it would be a Every time I have had to call dealership I normally get vm, leave a message and still have to call again because no response. I was told it would be a month before part came in. When I get there on appointment date. No part ordered they just need to take pictures, it will take an hour and half. 8 hours later I take loaner car home because they were more backed up than they realized. More

Great service I love the way my car is checked for any problem before my service was started. Thank you for always taking good care of me and my car. I love the way my car is checked for any problem before my service was started. Thank you for always taking good care of me and my car. More

Service Not only was my car serviced in a timely manner, but Zawn was Awesome! She took time to explain the process to me and even walked me to my car after I Not only was my car serviced in a timely manner, but Zawn was Awesome! She took time to explain the process to me and even walked me to my car after I was done. More

Made to my Business Presentation on Time My 2011 Chrysler 300C began to have a burning rubber smell and then strange sound. It was 7pm and we were in route from Dallas to Shreveport,LA and o My 2011 Chrysler 300C began to have a burning rubber smell and then strange sound. It was 7pm and we were in route from Dallas to Shreveport,LA and on to Lafayette,LA for a presentation. We were able to drive the car to Landers Dealership at 8:30am the next morning and was told they were full up without a appt. We explained we were traveling and desperate. Service Advisor Josh Bass understood and promised to at least have the car looked at, and made arrangements for us to get a rental car. We raced off to Lafayette,LA and got to our presentation with 21 minutes to spare. During the presentation we received a text from Josh Bass saying our Alternator was toast and needed to be replaced, if we would approve it, he would have it fixed that day. We did, he did and at 6:35pm we arrived back at the dealership after a 400 mile round trip. Our car was ready and we continued back to Dallas. Because of Joh Bass and Landers, We closed a sale and profited our family by $2,650... which we would have lost forever had we not gotten to our presentation on time. Thank you Josh Bass and Landers.. you guys are a class act in our book. Don & Ellen Wilson Carrollton,Tx More