Landers Ford

Horrible service department Appointments mean nothing to this place. I made an appointment for a Thursday morning at 10:00 a.m., only to find out on Saturday that they wouldn't Appointments mean nothing to this place. I made an appointment for a Thursday morning at 10:00 a.m., only to find out on Saturday that they wouldn't be able to even look at my car until Monday. So why not be honest and tell the customer there are no openings till Monday? And it gets worse because I have had to go back four times for the same issue because they have been unable to figure out how to fix the problem. Communication is practically non-existent. I was not kept abreast of the situation with my car and if I left a message, I was not likely to have my call returned. I have always loved my Ford cars, but for the first time in nearly two decades, I recently purchased a different brand for the sole reason that I am not willing to deal with the incredibly poor service here. I should state that the receptionist and cashiers were always very nice and polite. That is the only good thing I have to say. More

Everyone was friendly and courteous and the service was exc. Everyone was friendly and worked with me to get a super car at a great price. It was a great experience and I would highly recommend your dealership Everyone was friendly and worked with me to get a super car at a great price. It was a great experience and I would highly recommend your dealership and Mr Scism. More

MY NEW FORD I had an amazing experience purchasing my new Ford with Landers Collierville. Thank you for all the effort you put into making sure I was satisfied. I I had an amazing experience purchasing my new Ford with Landers Collierville. Thank you for all the effort you put into making sure I was satisfied. It seems that each associate offered assistance with the sale. Thanks a lot for exceptional service. More

Great service. Called before ordering any part to verify I was ok with it. Stayed late to complete work so I could pickup before the weekend. service. Called before ordering any part to verify I was ok with it. Stayed late to complete work so I could pickup before the weekend. More

Satisfied with the work just didn’t like the 2- Hours wait. I recommend them to anyone . They do good work but the 2- hour wait for the first visit was not good . Thanks For The Feedback . I recommend them to anyone . They do good work but the 2- hour wait for the first visit was not good . Thanks For The Feedback . More

excellent You have good people.I DID NOT HAVE TO WAIT TOO LONG TO GET MY WIFE,S CAR SERVICED AND THEY WERE COURTEOUS AND EFFICIENT.. You have good people.I DID NOT HAVE TO WAIT TOO LONG TO GET MY WIFE,S CAR SERVICED AND THEY WERE COURTEOUS AND EFFICIENT.. More

wonderful They were able to service my car that day; drove me to work and back to the shop to pick up my car after they were done. Price was ok, I guess I can' They were able to service my car that day; drove me to work and back to the shop to pick up my car after they were done. Price was ok, I guess I can't complain when it was mostly maintenance and no big issues. More

So happy! I was in the market for a new Ford, I knew exactly what I wanted and Landers had it! They gave me a wonderful deal on my trade in and helped me get th I was in the market for a new Ford, I knew exactly what I wanted and Landers had it! They gave me a wonderful deal on my trade in and helped me get the car I wanted with my first lease. Rocky was down to earth and nice to work with. He is very personable and knowledgable about all functions of the car I got. I'm extremely happy with my vehicle and the service I received. I would recommend Landers over and over! More

Excellent The service was excellent and the sales people were friendly. They explained the specifications and other details patiently. They were glad to answer The service was excellent and the sales people were friendly. They explained the specifications and other details patiently. They were glad to answer all the questions and I bought the vehicle from them. More

No Frills My experience at Landers was pleasant. I knew what I wanted and the salesman was more than happy to accommodate me. He was not a fast talker and was h My experience at Landers was pleasant. I knew what I wanted and the salesman was more than happy to accommodate me. He was not a fast talker and was honest and open and more importantly wasn’t putting any pressure on me. Those key components will always win my business. More